Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

Osum AI is seriously lacking in capabilities. If you are a junior marketer with very little experience, this may be helpful. However, if you are experienced and have years of experience in SEO, PPC,... Leggi di più

Valutata 5 stelle su 5

I've tried numerous market research tools in the past, but none have come close to the level of detail and accuracy provided by this platform. The SWOT analysis alone has helped me identify key areas... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I've been using Osum for market research, and I'm blown away by its capabilities. From competitor analysis to trend forecasting, it covers all the bases and then some. The best part? It's incredibly u... Leggi di più

Valutata 4 stelle su 5

As a small business owner, time is my most valuable asset. This tool has saved me countless hours of market research and analysis. I can now quickly access detailed insights and competitor data withou... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di software

Scritti dall'azienda

Cut research time from weeks to seconds: Get instant access to detailed research, SWOT analysis, buyer personas, growth opportunities and more for any product or business at the push of a button.


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

44 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Osum AI is seriously lacking in…

Osum AI is seriously lacking in capabilities. If you are a junior marketer with very little experience, this may be helpful. However, if you are experienced and have years of experience in SEO, PPC, and digital marketing, this tool will be disappointing. I wish I could get my money back. This is a total rip-off.

23 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Fraudulent

I reached out to Osum after discovering an unauthorized annual subscription charge on my account. I would have expected customer support being concerned about the comprised account and amenable to a refund given the circumstances. Instead, I was emailed a terse, unsatisfactory, “Your access will remain active until the end of your current billing period. Please note that our policy does not provide refunds.” I don’t know if this was an automated response or they simply do not care / understand how scammy this is. The email also wasn’t signed by a real person.

This has been horrible customer service and I’d caution anyone against using this fraudulent company.

5 giugno 2025
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Valutata 5 stelle su 5

Using Osum has transformed how we…

Using Osum has transformed how we approach market research. Its comprehensive reports and actionable insights, backed by excellent customer support, have been invaluable in shaping our business strategies. Whether you're a consultant, agency manager, or entrepreneur, Osum's detailed Market Analysis and insights cater to diverse needs, making it an essential tool for anyone serious about staying ahead in their industry.

20 dicembre 2024
Valutata 5 stelle su 5

Osum has become our go-to tool for…

Osum has become our go-to tool for strategic decision-making. Its robust features in Market Analysis and Competitive Intelligence provide us with the insights needed to stay competitive in our industry. The platform's user-friendly interface and responsive support team make it easy for us to leverage complex data effectively. Highly recommended for any business looking to enhance its market positioning.

19 dicembre 2024
Valutata 5 stelle su 5

Osum has been indispensable for…

Osum has been indispensable for managing our e-commerce operations. Its comprehensive Data, Market Research insights, and Customer Engagement features have enabled us to optimize our strategies and boost sales. The platform's user-friendly interface and responsive support team ensure that we're always equipped to navigate challenges and seize new opportunities in the competitive e-commerce landscape.

17 dicembre 2024
Valutata 5 stelle su 5

Running a business requires staying…

Running a business requires staying ahead of market trends, and Osum makes this task effortless. Its customizable reports and insightful Market Analysis capabilities provide us with actionable data to make informed decisions. With Osum, we not only understand our market better but also anticipate future opportunities. A must-have for any business owner serious about growth.

15 dicembre 2024
Valutata 5 stelle su 5

Managing client engagements at our…

Managing client engagements at our agency demands robust market research capabilities, and Osum delivers exactly that. From detailed Data and Market Research to actionable Insights and Financial Planning tools, Osum supports our agency in delivering value to our clients consistently. It's an essential tool for any agency looking to excel in customer engagement and strategic planning.

13 dicembre 2024
Valutata 5 stelle su 5

I've been using Osum for market…

I've been using Osum for market research, and its capabilities are impressive. From competitor analysis to trend forecasting, it covers everything and more, delivering Valuable Business Insights and Benchmarking data effectively. The best part is its user-friendly design, making complex data easy to understand for anyone. I can't imagine my workflow without it.

5 dicembre 2024
Valutata 5 stelle su 5

Osum has surpassed all my expectations

Osum has surpassed all my expectations. Its robust features and actionable insights enable me to make informed decisions and drive my business forward. Whether you're a startup leveraging Persona Profiler and Trend Tracker or an experienced entrepreneur, this tool is a game-changer. Don't hesitate to try it!

3 dicembre 2024
Valutata 1 stelle su 5

Will charge you after free trial

I trialed Osum, and while impressive I was not ready to convert to a paid subscription. Several months later, I realized I was being charged $250 A MONTH. Their model locks you into a paid subscription if you don’t cancel after the trial, without any email notifications reminding you of this or confirming once you are charged. I understand it was partially my mistake not catching the charges sooner, but when I brought this to their attention, they took little to no responsibility. For context, they charged me for 6 months and only refunded 1. Meaning, I lost about $1k with ZERO use of their software. No wonder I was struggling to make ends meet during that time, I thought it was just because my rent increased.

I highly recommend users go into any use of Osum aware of this. They will take your money and not say a word, so make sure you are more vigilant than I was as you will need to look out for yourself when working with this company.

1 marzo 2024
Non scritta su invito
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Risposta di Osum

Thank you for your review. We take all feedback seriously, but we must respectfully disagree with your assessment.

Our trial and subscription terms are clearly communicated on our website and via email. We maintain transparency throughout the signup process and provide easily accessible cancellation options.

While our no-refund policy is standard, we made an exception in your case with a one-month refund. This gesture goes beyond our usual practices. You also thanked us for the refund.

We stand by our product and policies. If you have any further questions, our support team is available through our website chat or email. We wish you the best.

Valutata 1 stelle su 5

7 day trail to charged full price same day....

I went on to use the trial and cancelled in the same day after seeing it did not function as well as Chat gpt. I was then charged the same day for the full purchase price. I have not found a phone number and the email has not yielded anything but an auto reply. I used the product same day and cancelled. They will not refund my money. This is a scam and or may someone please reach out to me directly to send my money back? This is very sad when you are taking over $1,200 from someone's account for a product they started a trial on and then when found out 10 days later form my bank will not return the money.
Update and Response to OSUM 11/19/2024:
Thank you so much for your reply. As soon as the money is returned I'll be happy to update my review. I have reached out on the following dates: October 8th, October 10th, October 19th, the bank reached out for the first time around the 21st of October and you rejected the refund. This has been going on for over a month so I had to dispute with my bank to keep moving forward. Yesterday, I reached out in any way I could Linkdin, your email, and trusted pilot to try and get someone's attention. Thank you for responding and also thank you again for getting back to me and for cooperating to return the funds! As soon as I have them back in the account I will update my review to let everyone know you returned the funds.

7 ottobre 2024
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Risposta di Osum

JAN 9 2025
Dear Stephen,

I am posting this update based on the latest status of our interactions.

We’d like to clarify a few important points for anyone following this conversation:

1. When you first contacted us, we were prepared to process a refund as quickly as possible. Unfortunately, filing a dispute with your bank immediately before receiving our response which would only have taken a few hours meant our hands were tied as the bank’s dispute process then had to take its full course and the bank process/timelines are PAINFUL. As I shared with you, when you file a dispute with Amex they do return the funds to your balance immediately but when a dispute clears maybe 2 months later, if/when Amex sides with the vendor (in this case us) they take the money back out of your account later. In order to save you from this situation occurring, we made extra efforts to prioritize working with you to resolve and guarantee return of your payment. We always did everything we could with the greatest of speed, however we cannot control what your bank and our payment processor do, other than continually following up with and reminding them and coordinating the process.

2. Once a dispute is initiated, the resolution timeline rests with both the payment processor and the bank. Even after a dispute appears “closed” on your bank’s end, funds must still be fully returned to our payment processor (Stripe) before we can finalize the refund. This step, called a reversal record, is required before Stripe can finalize the dispute on their end. This process can take additional weeks or months, entirely beyond our control.

3. We understand your continued frustration, but the second dispute on the same payment (I have never seen such a thing before) has further delayed the timeline and put us back at square one, when after all this time, we were only a couple of weeks from finally concluding this matter positively for you.

4. We are a small company and primarily offer online support. We do our best to answer every email and chat inquiry quickly. Upon review of our chat and email support software, it says, based on our activity "We typically reply within 2 hours". Weekends can of course take longer.

We sincerely wish this had been resolved much faster. It would have been solved in 1 day if you had waited a few hours the first time. We sincerely regret any inconvenience caused. Considering we are back at square one, we remain fully committed and hope we can turn this situation around for you.



NOV 19 2024
Dear Stephen, We are a small company and if you had just waited a few hours we would have actioned this for you. Either way we have approved the dispute but now I fear the process may take longer since you went to your bank straight away rather than waiting a few hours for our response. We will look into what sequence of actions resulted in your charge (though nobody else has recently complained about it). I will appreciate if you would delete your negative review as it is quite misrepresentative of our commitment to customer success.

Valutata 5 stelle su 5

Managing an e-commerce business is…

Managing an e-commerce business is challenging, but Osum has been a lifesaver. Its intuitive interface and powerful features in Data, Market Research, and Customer Engagement help me stay ahead of the competition and identify growth opportunities. I can't imagine running my store without it. Highly recommended!

19 agosto 2024
Valutata 5 stelle su 5

Market research used to be overwhelming…

Market research used to be overwhelming until I found Osum. Its in-depth analysis and customizable reports, tailored to Market Analysis and Market Insights, have streamlined the process, saving me time and resources. With Osum, I feel prepared to tackle any business challenge. A must-have for any business owner!

17 agosto 2024
Valutata 5 stelle su 5

I've used several market research apps

I've used several market research apps, but none have impressed me like Osum. Its user-friendly interface and comprehensive toolset, including Persona Profiler, Trend Tracker, and Competitive Analysis, make gathering insights seamless. Whether you're a beginner or an expert, Osum has something for everyone. Definitely worth the investment!

15 agosto 2024
Valutata 5 stelle su 5

Osum has been a crucial asset in my…

Osum has been a crucial asset in my consulting journey. Its Valuable Business Insights and Benchmarking data have enabled me to offer strategic growth solutions and industry trends to my clients with confidence. The comprehensive reports and insightful analysis are like having a seasoned advisor guiding me toward success. Highly recommended for consultants!

5 luglio 2024
Valutata 5 stelle su 5

Using Osum for our in-house analysis…

Using Osum for our in-house analysis has been transformative. Quickly analyzing Market Analysis and Market Insights has given us a significant competitive edge. The user-friendly interface, coupled with comprehensive Data Analytics and Competitive Intelligence, ensures we make informed strategic decisions. Five stars!

30 giugno 2024
Valutata 5 stelle su 5

Osum has revolutionized my startup's…

Osum has revolutionized my startup's market research approach. The detailed Persona Profiler and Trend Tracker have allowed us to gain competitive insights and understand our customers better, driving significant growth. Creating custom reports tailored to our needs is incredibly easy, making it feel like we have a research team available 24/7. Highly recommended!

26 giugno 2024
Valutata 5 stelle su 5

You need Osum in your toolkit

You need Osum in your toolkit. Its comprehensive reports and actionable insights have been instrumental in shaping my business strategies. Plus, the customer support team is top-notch, always ready to assist with any questions or concerns. 10/10 would recommend!

10 giugno 2024
Valutata 5 stelle su 5

I've been using Osum for market…

I've been using Osum for market research, and I'm blown away by its capabilities. From competitor analysis to trend forecasting, it covers all the bases and then some. The best part? It's incredibly user-friendly, making complex data digestible for even the least tech-savvy users. I can't imagine my workflow without it.

5 giugno 2024

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