Fraud during the order process
The product is a pen for treating nail fungus. When I tried to place an order via the website, I
* had no way of checking my order before it was submitted
* did not receive a confirmation email or an order number.
* Two amounts were debited from my account.
In response to my complaint about the second charge, I received an email (presumably from an AI) claiming that I had placed both orders. However, I was told that I could return the goods. I was informed that I would be notified of the returns process once the goods had been received.
Although I sent three emails after receiving the goods, I received no further reply. I therefore suspect that there was no second order from the outset, which explains why there was no confirmation email, no order number and no reply to my email. The system is a scam.
I can only advise everyone not to order anything from this company. In my opinion, the ordering process is designed to be fraudulent. One star only because I did receive the goods.