My cat accidentally broke the shade of my Cosmos dimple lamp which we have had since 2005. I contacted the Original BTC service department via the website and received a reply from Sarah within 12 h... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Very quick delivery but much more important (to me at least) was the quality of the product which was second to none. I can image buying this superbly crafted outdoor light in a 1940’s hardware st... Leggi di più
L'azienda ha risposto
Over the last ten years we have bought virtually all our lighting from Original BTC and are very happy with the quality and unique style. A recent delivery had suffered some minor damage in transit... Leggi di più
L'azienda ha risposto
I was really pleased to see that the Cobb Rise and Fall Pendant shade is sold individually, (my shade was broken by accident). It is a timeless piece that is really versatile given its mobility. S... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Informazioni di contatto
228 Design Centre, Chelsea Harbour, SW10 0XE, London, Regno Unito
- 02073512130
4,9
Eccellente
157 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Original BTC - London
Hi,
Thank you for the 5-star review!
Best wishes,
Original BTC
The service is always great.
The service is always great.. Dare, Sarah & Chantel made it all happen.
Thank you very much
20 aprile 2026
Risposta di Original BTC - London
Hi Hash,
Thank you for the lovely review, so pleased the team have been there to help!
Best wishes,
Original BTC
Very helpfull sales team.
Very helpfull sales team.
Goods arrived early.
Beautifull lights.
6 aprile 2026
Risposta di Original BTC - London
Hi Oliver,
Thanks for the 5-star review, it's great to read your positive comments!
Best wishes,
Original BTC
Beatiful crafstmanship and excellent…
Beatiful crafstmanship and excellent customer service , so delighted with my purchase
31 marzo 2026
Risposta di Original BTC - London
Hi Margaret,
So happy to read your review, it's great to hear!
Best wishes,
Original BTC
Excellent
Excellent customer service, you can actually telephone and talk to someone almost immediately! Good advice, dispatch fast and efficient and the product superb .
27 marzo 2026
Risposta di Original BTC - London
Hi Virginia,
Thank you for your great feedback! We're glad you enjoyed our service, quick dispatch, and the product.😊
Best wishes,
Original BTC
Risposta di Original BTC - London
Hi Jemma,
Thank you for the 5-star review, so pleased your happy with them!
Best wishes,
Original BTC
Risposta di Original BTC - London
Hi Trevor,
Thank you for your kind words! We're so glad you love the lamps and appreciate their quality. We hope you continue to enjoy them for years to come.
Best wishes,
Original BTC
Very helpful staff
Very helpful staff. The person I spoke to processed my order quickly. His colleague offered me a glass of water, which was most welcome, and the lamp arrived the following day.
25 giugno 2025
Risposta di Original BTC - London
Hi,
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with our team.
Best wishes,
Original BTC
Risposta di Original BTC - London
Hi Annabel,
Thank you so much for the 5-star review!
Best wishes,
Original BTC
Outstanding service
Outstanding service. Fast delivery. Excellent packaging
Great customer care
14 maggio 2025
Risposta di Original BTC - London
Hi Annie,
Thanks so much! We're glad you enjoyed the service and speedy delivery. Thank you for choosing us for your lighting 😊
Best wishes,
Original BTC
Totally seamless experience for a…
Totally seamless experience for a fantastic product. Thank you.
29 aprile 2025
Risposta di Original BTC - London
Hi Stew,
So happy to hear this, thank you for choosing us for your lighting!
😊
Best wishes,
Original BTC
Risposta di Original BTC - London
Hi Fiona,
Good to hear, thank you! 😊
Best wishes,
Original BTC
Quality product perfect service made in Britain
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.
26 novembre 2024
Risposta di Original BTC - London
Hi Helen,
Thank you!! 🙏
We hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Excellent service
Excellent service. Product arrived exactly on time and very well packed. Beautiful!
8 ottobre 2024
Risposta di Original BTC - London
Hi,
Thank you for the 5-star review! 😊
Best wishes,
Original BTC
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20 agosto 2024
Risposta di Original BTC - London
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
Love my lights!!
7 agosto 2024
Risposta di Original BTC - London
Hi Emilie,
Great to hear! 😊
Best wishes,
Original BTC
Fantastic original lights.
22 luglio 2024
Risposta di Original BTC - London
Hi Cathy,
Great news, we are thrilled you are pleased with them!
Best wishes,
Original BTC
Risposta di Original BTC - London
Hi Mark,
Thanks for the review 😊
Best wishes,
Original BTC
Great service, great product
16 luglio 2024
Risposta di Original BTC - London
Hi Patricia,
Thanks for the 5 star review, always great to hear from a happy customer 😊
Best wishes,
Original BTC
The lamp was wired incorrectly with…
The lamp was wired incorrectly with leads tangled around the frame. It took 2 skilled electricians 1.5 hours to correct, at first they didn’t think it would even be possible. I have another 4 BTC lamps but was disappointed in the quantity of this should have been checked before dispatch.
19 giugno 2024
Risposta di Original BTC - London
Hi Florence,
Thank you for reaching out to us and bringing this matter to our attention.
We sincerely apologise for the inconvenience you experienced with the wiring of your lamp. We understand how frustrating this must have been, especially considering the time and effort required to rectify the issue.
Please be assured that we take your feedback seriously and have raised a case to follow up with our maker internally to ensure this does not happen again.
Apologies again!
Best wishes,
Original BTC
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.