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Valutata 4 stelle su 5

Product arrived quickly and in great shape. My only slight misgiving was with the packaging. I was aware it would be in plain box packaging, but the protective packaging inside the box was a bit disap... Leggi di più

Valutata 5 stelle su 5

I bought a refurbished Garmin 965 forerunner for the almost the same price as a new Garmin 265 forerunner. The watch I have looks new and behaves like new. Would highly recommend everyone else to do b... Leggi di più

Valutata 5 stelle su 5

Fantastic experience. I was initially worried when I saw how much cheaper it was vs. Other shops and realised they work with restored watches. I honestly can't recommend more, the garmin venu 2 I boug... Leggi di più

Valutata 5 stelle su 5

Ordered a Garmin Epix via their website using Apple Pay. Got a dispatch notification that afternoon. The tracking number wasn’t working so the following day I reached out to them. Dan replied within a... Leggi di più

Dettagli dell'azienda

  1. Grande magazzino
  2. Negozio di attrezzature sportive

Scritti dall'azienda

Oobuy.co.uk is an online retailer and authorised partner for Garmin Newly Overhauled devices. We are based in the UK with an extensive range of products. Whether it be a Garmin Fenix for the elite triathlon go-ers, or a sat nav specifically for you happy campers, we've got you covered. All of our products that are in stock are available for next day delivery and hold full official Garmin warranty.


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

249 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 33% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

I was dubious after reading reviews but…

I was dubious after reading reviews but thought I’d give it a go,
Said delivery would be between Wednesday and Friday they sent me tracking number which didn’t work Tuesday they told me it would be with me Friday, Friday comes and they tell me it’s not even arrived in their warehouse yet,
The communication was good but they avoid answering the questions,
Even though they didn’t even know when their delivery was arriving they still tried to tell me what day exactly my item would be with me,
I should have gone with my gut but you live and learn so I asked for a refund which was processed quickly thankfully

17 maggio 2024
Non scritta su invito
Logo di Oobuy.co.uk

Risposta di Oobuy.co.uk

Good evening

Unfortunately there was an error within our stocking system this which which has effected a number of orders. We have as you have said, updated our customers along the way with not two but three emails.

It is very rare that our stocking system has a glitch, but unfortunately it has this time. We offered the compensate this order along with the continuous updates. However, we must accept the negative review for this as although it’s a system error, we are the retailer and we have let you, our customer down which again we cannot apologise enough for.

I’m sorry this never worked out,
Sarah

Valutata 1 stelle su 5

Possible scam item.

Item arrived defective and the company refuses to respond to contact.

28 aprile 2024
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Risposta di Oobuy.co.uk

Charlie sent an out of hours live chat on the website during the bank holiday. Then proceeded to leave a negative review.

We contacted Charlie on the Tuesday for which he realised he hadn’t actually messaged us, and decided he wanted a replacement item so we sent the information across

Valutata 5 stelle su 5

Good customer service

Oobuy provided a smooth and fast delivery process for my recent purchase. While there was a slight issue with the product received, their customer service team was responsive and offered alternatives to address the issue. Although we couldn't reach an agreement initially, they were understanding and accommodating throughout the communication process. Overall, I appreciate their efforts and commitment to customer satisfaction

28 aprile 2024
Valutata 2 stelle su 5

don't pay for express delivery!

Having paid £4.99 for express delivery the item arrived 3 days later with the royal mail 48 hour service. After querying this with oobuy, I was informed this was standard practice. The additional postage fee simply ensures they post the next working day and doesn't reflect the delivery service used.

8 maggio 2024
Non scritta su invito
Logo di Oobuy.co.uk

Risposta di Oobuy.co.uk

Hello Chris

There are two delivery option on the website, standard which is 3-5 working days.

Express which is 1-3 working days.

Neither of the above services do we use specific couriers or methods for as different couriers operate in different areas far better than other couriers. The highlands for example, we use specific couriers for as they guarantee a two day service.

Furthermore, I can see your order arrived on the 2nd working day which falls before the last day of the service you chose?

Valutata 1 stelle su 5

REFURBISHED !

REFURBISHED !! I didn’t know this until now!! Bought a Garmin Dezl 1000 sat nav in July last year, it’s broken down!! Tried contacting them for returns procedure but have had NO response or acknowledgement. Just tried ‘chat’, again nothing!! Will never use them again, my second issue with a company pretending to be UK based, they’re another drop ship scam company from China. If you got your goods well done, if they breakdown Consumer Protection will not work for you. BUYER BEWARE !!

6 aprile 2024
Non scritta su invito
Logo di Oobuy.co.uk

Risposta di Oobuy.co.uk

This customer was threatening us with false negative reviews if we didn’t pay him a ransom.

We are a U.K. based company with all of our company information available on the website and of course companies house.

Said customer was offered a replacement item for his item which developed a fault 9 months after purchase, for which he refused.

Valutata 3 stelle su 5

Mixed reviews. Not great after service.

Was very smooth transaction. However the arm was not in the box and they were adamant it was due to weights on shelf and at despatch. I have ordered one from Amazon as basically that was the end of that. The colours are not bold and vibrant like the picture on website says. So for me a bit of false advertisement there. And after looking at reviews, lots of people say the same. They did give me some settings and these were better. But still not representative of the advert.
On the whole a very good unit. But very a disappointing that a part was missing. And not replaced.

4 febbraio 2024
Valutata 5 stelle su 5

Email reply

If you can’t get a response look in your junk mail I was struggling with receiving the email from them

3 febbraio 2024
Logo di Oobuy.co.uk

Risposta di Oobuy.co.uk

Please check your spam, we have emailed you 5 times now. Also tried to contact via phone but you haven’t put a number on your order.

Go on to your email
Click into spam. Then respond to one of the messages that your email has filtered out.

Valutata 1 stelle su 5

Zero Customer Service

How does this company have good reviews for customer service? We have been trying to contact them to return faulty goods for almost a month. No one answers their contact form and there is no phone number. Shockingly bad

14 gennaio 2024
Non scritta su invito
Valutata 4 stelle su 5

Bought a refurbished Garmin 1030 plus

Bought a Garmin 1030 plus. Great price and quick delivery. Did send an email that went unanswered and also it isn't clear that device was refurbished. Still price is good and device looks fine.

1 febbraio 2024

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