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Onlynse is a brand Specialized in remote pleasure products. Secure privacy & worldwide discreet delivery.Understanding your Only Sense.
Stati Uniti
3,8
8 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Onlynse
Thank you so much for taking the time to leave us a review, James. We truly appreciate your support and are especially glad to know that you had a quick and discreet experience with Onlynse.
We know that privacy and a smooth experience are important when ordering from us, so it means a lot to hear that we got that right. Thank you again for choosing Onlynse — we genuinely appreciate it. 💜
Kind regards,
Onlynse Customer Care
Never received the item. Only confusion and the run around Won't be back to do any future business.
Risposta di Onlynse
Thank you for sharing your experience, Orlando. We're truly sorry to hear your package did not reach you as expected.
Our records show that your order was successfully delivered with a proof-of-delivery photo on file. Unfortunately, it appears the package may have been taken from your delivery location after it was dropped off — a situation that is beyond our control once the carrier confirms delivery.
We did reach out and kindly asked you to file a claim directly with the carrier, as they are the appropriate party to investigate and compensate for lost packages in these circumstances. We understand that process can feel frustrating, and we genuinely wish we could do more on our end.
If you'd like, we're happy to provide you with the carrier's claim information again to make the process easier. Please reach out to us at support@onlynse.com and we'll assist you every step of the way.
We value your business and hope to have the opportunity to make this right.
— The Onlynse Team
Recently, I purchased a lovely toy to add some fun to our long-distance relationship with my partner (strongly recommended for those in long-distance relationships). This little fun thing raised our game to new heights. Its quaet powerful, and it will make your legs shake. Don't hesitate; those toys are worth to get it you wount regret it i guaranty
NEVER STOP PLAYING 😉
Risposta di Onlynse
Thank you so much for this wonderful review — it truly made our day!
We are so glad to hear that our product has brought joy and connection to your long-distance relationship. That is exactly what we set out to do — help couples feel closer, no matter the distance.
Your enthusiasm is contagious, and we love that you're enjoying the experience so much. We hope to continue being a part of your journey.
Kind regards, Onlynse Customer Care
La tracking du colis était pas facile à suivre mais livraison en 2 semaines finalement.
Risposta di Onlynse
Merci d'avoir pris le temps de partager votre expérience avec nous.
Nous sommes vraiment ravis d'apprendre que votre commande est bien arrivée. Cela dit, nous vous présentons nos sincères excuses pour les difficultés rencontrées lors du suivi de votre colis — nous comprenons à quel point il est important de disposer d'informations claires et fiables tout au long du processus de livraison, et nous regrettons que cet aspect de votre expérience n'ait pas été à la hauteur de vos attentes.
Vos retours sont précieux pour nous, et nous travaillons continuellement à améliorer nos communications relatives à l'expédition et au suivi, afin d'offrir une expérience plus fluide à l'ensemble de nos clients.
Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.
Cordialement, Onlynse Customer Care
Risposta di Onlynse
Hi there,
Thank you so much for taking the time to review us.
We are delighted that you recognize our brand; it is a great honor. We will continue to strive to improve our service and quality every time.
Kind regards,
Onlynse Customer Care
I'm usually the type of person who never has time for anything—especially writing reviews. But I wanted to make an exception for this one.
First, the positives: I genuinely think this remote-controlled vibrator is fantastic. The packaging and overall build quality are far better than any similar product I've purchased before. The app is easy to use and works smoothly without the connectivity issues I've experienced with other toys.
My only complaint is the shipping time. I contacted customer service several times, and they were always friendly, patient, and helpful. However, waiting almost two weeks for delivery was frustrating.
Thanks to the customer service team for inviting me to leave a review—this is my honest opinion. If the company can improve shipping times, the experience would be even better. Other than that, I'm very satisfied with my purchase and would definitely recommend it.
Risposta di Onlynse
Hi there,
Thank you so much for taking the time to review our product/service.
We are touched that you wrote such a long review. Thank you for your recognition and appreciation of our toys. We will earnestly improve our logistics efficiency. Not only do we strive for accurate delivery, but every customer deserves faster package delivery. We take your feedback to heart and will act on it.
Kind regards,
Onlynse Customer Care
Hands down the best sexual experience!! These toys are to best I’ve ever experienced.
Risposta di Onlynse
Hi there,
Thank you so much for taking the time to review our product/service.
Your positive feedback makes us very happy, and we hope every customer receives their toy with a satisfied smile. Please feel free to contact us with any questions; sincere service is our top priority!
Kind regards,
Onlynse Customer Care
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