Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

By far the cheapest in the market! Customer service was very helpful with my request. I noticed on the site that they usually deliver to the site with a 28-ton lorry. I made them aware that this would... Leggi di più

Valutata 5 stelle su 5

Purchase decision based on best price compared to 6 other online retailers. Delivery was 3 working days. Couldn’t get WorldPay to work online so used PayPal after ringing up for some helpful, friendly... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

One of the best prices online, easy order process and free shipping (over a certain price). Delivery booked for a couple of working days later. Would have been better if I'd had a forklift but who has... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di materiali isolanti
  2. Mercato di materiali edili
  3. Fornitore di materiali edili
  4. Negozio di forniture per muri a secco
  5. Fornitore di isolanti
  6. Negozio di forniture per tetti e coperture

Scritti dall'azienda

Online Insulation is a specialist supplier of Insulation and dry lining materials, based in the midlands and delivering throughout England


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

1255 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Order 18 packs of cavity insulation

Order 18 packs of cavity insulation, only 11 was delivered. Had to chase to get the remaining 7 packs but delivered soon after.

22 novembre 2023
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Risposta di Online Insulation

Hi Chui, thanks for your review. We are sorry that the balance of the 7 packs were not delivered until the following morning. We hope that this didn't effect your project in any way.

Valutata 1 stelle su 5

Gave you an options for delivery date…

Gave you an options for delivery date only to change the day before it arrived.
Customer services wasn’t very helpful!!

22 novembre 2023
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Risposta di Online Insulation

Hi Dean, you contacted us to ask us about a delivery time for a particular product. We told you 3-5 working days. 2 days later you placed an order and requested a delivery date in 2 working days. The best we could offer is 3 working days as we had already told you 2 days previously. We really couldn’t do any more on this occasion.

Valutata 5 stelle su 5

simple to order on line

simple to order on line, best price, good delivery time

22 novembre 2023
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Risposta di Online Insulation

Many thanks for your review Mark, we hope your project goes smoothly.

Valutata 5 stelle su 5

Decent price and delivery…

Online Insulation had in stock the product I was seeking at a decent price compared to others who had no stock. The website was easy to use as was making the payment. The whole transaction was easy and straightforward. The tiles came on the day I had asked for although there was a short delivery of 2 tiles. This didn't affect the project I was working on as I had to buy a few more tiles than I needed. Online Insulation responded to my e-mail the same day and organised a refund for the short-delivered tiles.
I would definitely use them again.

28 novembre 2023
Non scritta su invito
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Risposta di Online Insulation

Thanks for your 5 star review Jonathan. we are pleased you are happy with service and we got the refund sorted for you quickly. Please let us know if we can help with anything else.

Valutata 1 stelle su 5

Took payment then cancelled order

To start I was going to be charged delivery because I'd selected items from different categories even though the total exceeded the minimum spend. I paid, the money left my account. Within the hour my order was cancelled by email because they weren't able to deliver to my area but I had to wait several days for a refund. Surely area stock levels should be known if advertised for sale

21 novembre 2023
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Risposta di Online Insulation

Hi Neil, thanks for your review. As discussed on the phone, unfortunately we don't have a full range of stock available for delivery to rural Wales and the product selected is being phased out at the moment. As also explained, we refunded your card less than an hour after you had placed your order but the UK banking system can take a few days to show funds in your account. We did discuss all of this but you said you would leave a poor review in any case. We hope you managed to get your project completed.

Valutata 5 stelle su 5

Professional quick service

This is the easiest way to get my goods delivered quickly and efficiently. I was given fair prices and a timeslot that suited my needs. I will definitely be using this service again.

28 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Great customer service

Great customer service, I always do business with these guys 👍

20 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi Gregory, Thanks so much for spending the time to send a review. It means a lot to us.

Valutata 5 stelle su 5

Fantastic service and price

A big thanks to Online Insulation. Rob was really helpful and nothing too much trouble. Excellent service at really competitive prices.

21 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi James, Thanks so much for spending the time to send a review. It means a lot to us.

Valutata 5 stelle su 5

Fantastic service placed my order goods…

Fantastic service with gentleman on phone, placed my order goods delivered on time gentleman who delivered was very helpful, prices and delivery spot on, highly recommended , will use again no problems , Well done great service

24 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi Sharon, Thanks so much for spending the time to send a review. It means a lot to us.

Valutata 5 stelle su 5

Stop with the 'fake' reviews...Online Insulation are awesome!

I genuinely fail to understand why certain people are so intent on leaving 'fake' reviews on here! These guys are an absolute pleasure to deal with! The customer service is extremely high......I give them all my business and I just know I'm always in good hands with Online Insulation....NEVER had a problem with them so please everyone, I urge you to ignore these fake bad reviews and give them a go....you won't regret it...!

27 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi Elliot, Thanks so much for spending the time to send a review. It means a lot to us.

Valutata 5 stelle su 5

ordered goods was told 2-3 days…

ordered goods was told 2-3 days delivery, transport rang to ask if they could deliver it a day earlier, that really suited us thanks

12 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi Lyndon, Thanks so much for spending the time to send a review. It means a lot to us.

Valutata 1 stelle su 5

Read before you buy!

I placed couple of orders with this company on the second order i asked phoned up and asked to change the quantity. The guy told me to send an email, i said i need to do it over the phone because i am very busy and on the move. He said not you have to send an email. I said i want to to it now please then he hang up on me.

I wrote a genuine review to simply express my experience without a single lie. Instead of contacting me and trying to make it right, The owner of this company then went and left a revengeful review on my business which had nothing to do with this transaction or company. ITS UNBELIEVABLE. First time i have come accross someone like this. I would not reccomend anyone any dealings with this company.

24 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

Hi, this is the same reviewer as below. Eric called to make a change to his order and was asked to clarify this by email as we don't take payments over the telephone, and we would need to see if the order could be changed due to it being out for delivery the following morning. He was then very rude and aggressive on the telephone telling us that he didn't have time to send emails and he would never use us again. Our operator did end the call as Eric was being so rude. Eric has since spent the last 24 hours leaving reviews on every platform he can find but he could have just sent one email to confirm the changes we wanted to make to his order. Eric has every right to his opinion but spamming all review sources does not paint a true picture of the situation.

We just asked him to send an email. Who knew that was so offensive.

Valutata 1 stelle su 5

Canceled the order without prior…

Canceled the order without prior warning.

24 aprile 2023
Non scritta su invito
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Risposta di Online Insulation

You have been extremely rude and aggressive on the telephone when you were simply asked to send an email to cover what you would like to add to your order. Our agent ended the call due to this but you have spent the rest of the day reviewing our business on public forums even though you didn't have time to send an email. as explained to you at the time, we are happy to add to your order but we don't (however much you shout) take payments over the phone.

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