Ich war sehr zu frieden! Habe 2 Ausflüge in der Türkei gebucht, alles hat super geklappt, wurde pünktlich vom Hotel abgeholt und zurück gebracht, bezahlt habe ich vor Ort, keine Vorkasse verlangt ! K... Leggi di più
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We had an amazing day trip on the Dalyan Turtle Beach Tour. We had a lovely trip on the boat, enjoyed a mud bath, saw the incredible Kaunos tombs and then wondered at the beautiful loggerhead turtle... Leggi di più
L'azienda ha risposto
Wir wurden so richtig um unser Geld betrogen, hatten eine Tour mit der Seilbahn gebucht diese wurde angeblich wegen schlechten Wetter abgesagt. Dafür hat man uns in einem Bazar abgekübelt und hinge... Leggi di più
L'azienda ha risposto
I would highly recommend using this lovely company to book all your excursions. I had so many questions and change of choice and they were helpful and supportive throughout and when we had issues with... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Besem Travel (www.onlineexcursions.com) is one of the most efficient travel agencies on this coastline, with a long tradition of providing its customers with the top-notch services. We take great pride in the fact that all of our airport transfers, tour packages and other personalized travel services and programs, are free of any hidden costs or extra charges. Our transparency when it comes to our business is one of our most valued traits. Our company is dedicated to providing you with safe and comfortable transportation while in our country. We will use your personal information only to improve your vacation experience and better serve you on excursions throughout the all around Turkey. Besem Travel (www.onlineexcursions.com) operates in all around Turkey, providing you with transportation and excursions tailored to your needs. Visit us to get more information about us: https://onlineexcursions.com/about-us/
Informazioni di contatto
Siteler Mahallesi, Tatil Budur Binası No:12 Marmaris, Muğla, 48700, Marmaris, Turchia
- +90 536 503 0 533
- info@onlineexcursions.com
- onlineexcursions.com
4,3
Eccellente
32 recensioni
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Ich war sehr zu frieden
Ich war sehr zu frieden! Habe 2 Ausflüge in der Türkei gebucht, alles hat super geklappt, wurde pünktlich vom Hotel abgeholt und zurück gebracht, bezahlt habe ich vor Ort, keine Vorkasse verlangt ! Klare Weiterempfehlung, würde ich immer wieder buchen! 😊
3 settembre 2024
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I would highly recommend using this…
I would highly recommend using this lovely company to book all your excursions. I had so many questions and change of choice and they were helpful and supportive throughout and when we had issues with having to leave early for a flight issue, they helped offer a solution and supported us last minute. I am so happy with their service I will definitely be using them again ❤️
19 febbraio 2024
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City Tour: cable cart, city tour, water fall, and boat trip
Had a good time :) Tour was informative and enjoyable. Well organised transportation and lovely tour guide. Great opportunities to capture beautiful scenery and historic views. Worth the price!
3 febbraio 2024
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Es war die schlimmste Tour die wir je…
Es war die schlimmste Tour die wir je gemacht haben. Wir haben eine Tour gebucht für eine Seilbahn. Wegen schlechtem Wetter wurde die Seilbahn abgesagt...das ist ja noch zu verstehen..
Aber wir mussten dann an einer Tour teilnehmen wo wir 5 Stunden in Antalya verbringen mussten und unser letzter Urlaubstag verloren ging...wir bekamen kein Geld zurück nur die Antwort es war unser Fehler das wir das falsche gebucht haben... Ganz klar BETRUG !!!! Man wird als Urlauber hier über den Tisch gezogen. Finger weg von diesem Tour Anbieter!
18 novembre 2023
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Risposta di onlineexcursions.com
Liebe Susann Kühnrich,
Es tut uns aufrichtig leid zu hören, dass Ihre Erfahrung mit unserem Antalya Şehir Turu nicht Ihren Erwartungen entsprochen hat. Zunächst möchten wir betonen, dass die Sicherheit unserer Gäste für uns oberste Priorität hat und die Entscheidung, die Seilbahn aufgrund des schlechten Wetters abzusagen, ausschließlich aus diesem Grund getroffen wurde.
Wir entschuldigen uns aufrichtig dafür, dass Sie dadurch Ihre Zeit in Antalya nicht wie geplant verbringen konnten und Ihren letzten Urlaubstag beeinträchtigt haben. Es tut uns leid, dass wir Ihre Erwartungen nicht erfüllen konnten.
Wir verstehen, dass die alternative Tour Ihren Erwartungen nicht entsprochen hat und bedauern dies zutiefst. Bezüglich der Rückerstattung des Teleferik-Preises möchten wir klarstellen, dass diese umgehend von unserem Reiseleiter veranlasst wurde. Sollte dies nicht ordnungsgemäß geschehen sein, entschuldigen wir uns aufrichtig für das Missverständnis und möchten Ihnen versichern, dass wir dies intern überprüfen werden.
Wir haben nicht die Absicht, unsere Gäste zu täuschen oder zu betrügen, und es tut uns leid, dass Sie sich so gefühlt haben. Wir schätzen Ihr Feedback sehr und werden sicherstellen, dass wir aus dieser Erfahrung lernen, um unseren Service zu verbessern.
Um Ihr Anliegen weiter zu besprechen und mögliche Schritte einzuleiten, möchten wir Sie bitten, sich direkt an uns zu wenden. Sie können uns über unsere Kundendienstnummer über WhatsApp (+90 536 503 0 533) oder über unsere E-Mail-Adresse (info@onlineexcursions.com) erreichen.
Wir entschuldigen uns noch einmal aufrichtig für die Unannehmlichkeiten, die Ihnen entstanden sind, und hoffen, dass Sie uns die Möglichkeit geben, das Problem zu lösen und Ihr Vertrauen zurückzugewinnen.
Beste grüße,
Onlineexcursions.com
Wir wurden so richtig um unser Geld…
Wir wurden so richtig um unser Geld betrogen, hatten eine Tour mit der Seilbahn gebucht diese wurde angeblich wegen schlechten Wetter abgesagt. Dafür hat man uns in einem Bazar abgekübelt und hingen 5h in Antalya rum. Geld hatten wir nicht zurück bekommen obwohl wir in dem Preis Tour 35 Euro pro Person den Eintritt mit inkludiert war. Es erfolgte eine sinnlose Diskussion und dann hat man sich nicht mehr gemeldet. Richtiger Drecksladen, nie wieder!!! Leider hatte es auch andere erwischt. So macht man sich keinen guten Ruf.
Zur Info : Die Antwort ist gelogen, wir haben keinerlei Geld zurück erhalten, weder vom Reiseleiter noch von der Firma. Es handelt sich hier um Betrug. Selbst auf WhatsApp wo wir uns immer noch rumstreiten kommt kein Entgegenkommen.
18 novembre 2023
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Risposta di onlineexcursions.com
Liebe Nadine Zenker-Janus,
Es tut uns wirklich leid zu hören, dass Ihre Erfahrung mit unserer Antalya-Stadtrundfahrt nicht Ihren Erwartungen entsprochen hat. Zunächst möchten wir betonen, dass die Sicherheit unserer Gäste für uns oberste Priorität hat und allein aus diesem Grund die Entscheidung getroffen wurde, die Seilbahn aufgrund der schlechten Wetterbedingungen abzusagen.
Wir entschuldigen uns aufrichtig dafür, dass diese Situation Sie daran gehindert hat, Ihre Zeit in Antalya wie geplant zu verbringen und sich auf den letzten Tag Ihres Urlaubs ausgewirkt hat. Es tut uns leid, dass wir Ihre Erwartungen nicht erfüllen konnten.
Wir verstehen, dass die alternative Tour Ihren Erwartungen nicht entsprochen hat und bedauern dies zutiefst. Es tut uns leid, dass Sie in Ihrem Kommentar die Erstattung des Bergbahnentgelts nicht erwähnt haben, da Ihnen dieses während der Tour erstattet wurde. Auch in den Kommentaren von Ihnen und Ihrem Freund auf anderen Plattformen haben Sie dies nicht erwähnt. Zu Ihrer Sicherheit konnten wir die Seilbahn jedoch nicht nutzen und haben Ihnen aus diesem Grund die Seilbahngebühr während der Tour zurückerstattet.
Wir haben nicht die Absicht, unsere Gäste zu täuschen oder zu betrügen, und es tut uns leid, dass Sie so denken. Wir schätzen Ihr Feedback sehr und werden sicherstellen, dass wir aus dieser Erfahrung lernen, um unseren Service zu verbessern.
Wir bitten Sie, sich direkt an uns zu wenden, um Ihr Anliegen weiter zu besprechen und mögliche Schritte einzuleiten. Sie erreichen uns über WhatsApp (+90 536 503 0 533), unsere Kundendienstnummer oder unsere E-Mail-Adresse (info@onlineexcursions.com).
Wir entschuldigen uns noch einmal aufrichtig für etwaige Unannehmlichkeiten und hoffen, dass Sie uns die Möglichkeit geben, das Problem zu lösen und Ihr Vertrauen zurückzugewinnen.
Mit freundlichen Grüße,
onlineexcursions.com
Professional response to the way they…
Professional response to the way they contact until the end. Had a great experience on the pirate boat tour and sunset tour
14 ottobre 2023
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Anna ist the best😁
1 ottobre 2023
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It was amazing
It was amazing, the best thing we have experience thank you so much!!
22 settembre 2023
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Had an amazing trip in Antalya with my…
Had an amazing trip in Antalya with my family. We experienced the traditional Turkish bath and we don’t regret it, it’s definitely something to do if you come in Turkey. Thanks to Nadia for allowing us to spend a great time, and thank you for your kindness !
22 settembre 2023
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Cable-cart/boat trip
We done the antalya cable-cart and boat trip also visited the old antalya and walked through was an amazing day from start to finish and the restaurant for lunch was really nice! they pick you up from your hotel and take you back stress free 100% recommend this company and Yulia was very helpful 🙌🏻
21 settembre 2023
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Cok memlun kaldik hersey cok guzeldi
Cok memlun kaldik hersey cok guzeldi
Cok eglendik
Insanlar da super di
Elif Bize cok yardimci oldu
Sagolun Elif!
12 settembre 2023
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Waterfall boat tour
Yesterday I went on the waterfall boat tour. It was a great experience, the boat went right up to the waterfall and experiencing the water on falling on to my body was priceless. The boat dropped the anchor twice so passengers could swim in the sea. The sea was warm. I would definitely recommend.
I have not given the review 5 stars because the driver was 20mins late with the pick up
12 settembre 2023
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Очень харошие ребята,если хотите…
Очень харошие ребята,если хотите качество за харошую цену советую👍👍👍👍👍👍👍👍
5 settembre 2023
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First unforgettable Scuba Diving
First unforgettable Scuba Diving
Something that I will never forget. This memorie stays for a lifetime. They were 100% suportive and whole time with us. Price is actually underrage for a whole day with meal. I will definitely recomand it and do it again! Organisation and contact was fast and simple. My help was HAYAT and I thank him.
8 settembre 2023
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Very nice people there
Very nice people there. I talk to whats up. They help you very much and Quick answear. My help was Olga.
19 agosto 2023
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Risposta di onlineexcursions.com
Dear Tjaša Anej Logar,
Thank you so much for taking the time to leave us this wonderful review! We're delighted to hear that you had a great experience with our team and that Olga was able to assist you effectively.
At Onlineexcursions, we take pride in providing quick and helpful assistance to our customers through various communication channels like WhatsApp. If you ever have more questions or need further assistance, please don't hesitate to reach out to us.
Your satisfaction is our priority, and we look forward to serving you again in the future!
Warm regards,
Online Excursions
Customer Service
Maldives of Tyrkey
Great trip, great place and perfect organisation
13 agosto 2023
Non scritta su invito
Risposta di onlineexcursions.com
Dear Asmir Mujkic,
Thank you for your kind words! We're thrilled to hear that you had a great trip and enjoyed the destination, as well as our organization.
At www.onlineexcursions.com, we strive to provide our customers with memorable experiences, and it's always rewarding to receive positive feedback like yours.
If you have any more travel plans in the future or need assistance with anything else, please feel free to get in touch. We'd be delighted to help you plan another great adventure!
Warm regards,
Online Excursions
Customer Service
Unorganised and unapologetic
This was the only well organised tour.
My family really enjoyed the scuba diving.
The three tours we n with this company were horribly organised and left us at the Land of Legends at 11pm without a driver to pick us up.
Upon questioning them the next day I still havnt had a reply upto now nor an apology.
NOT HAPPY AT ALL!
20 luglio 2023
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Risposta di onlineexcursions.com
Dear Ash Usmani,
Thank you for taking the time to share your feedback with us. We value your opinion and are truly sorry to hear about your recent experience with our tours.
We are delighted to hear that you enjoyed the scuba diving experience with us. However, we are deeply disappointed to learn that your other two tours did not meet your expectations, and that you were left without transportation at Land of Legends. This is not the level of service we strive to provide, and we sincerely apologize for any inconvenience this may have caused you and your family.
We take your feedback seriously, and we are currently investigating the incidents you mentioned to ensure that such issues do not occur in the future. We have your contact and we will get back tou A.S.A.P. Our goal is to consistently offer well-organized and enjoyable tours to all of our guests.
Regarding your query and lack of response, we apologize for any delay in our communication. We are committed to resolving the issue promptly, and our customer service team will reach out to you directly to address your concerns and provide a solution.
Once again, we apologize for any inconvenience you experienced during your time with us. We appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to make it up to you and provide you with a more enjoyable experience in the future.
If you have any further questions or concerns, please do not hesitate to contact us directly. Your satisfaction is our priority.
Sincerely,
Online Excursions
Customer Service
An amazing experience of Turkey
We had an amazing day trip on the Dalyan Turtle Beach Tour. We had a lovely trip on the boat, enjoyed a mud bath, saw the incredible Kaunos tombs and then wondered at the beautiful loggerhead turtles.
Very reasonably priced (cheaper than travel company we are with). The staff - particularly the guide 'Icy' - were so friendly and helpful. The organiser Yulia gave us clear instructions and was in regular communication to ensure we were picked up from our hotel and had the best time. Highly recommend. Wished we had discovered earlier on in our holiday but will definitely use again.
8 luglio 2023
Non scritta su invito
Risposta di onlineexcursions.com
Dear Kathryn,
Wow, thank you for sharing your fantastic experience with us! It sounds like you had an incredible day trip on the Dalyan Turtle Beach Tour, filled with amazing sights and memorable moments.
We're thrilled to hear that you found our tour reasonably priced and that our staff, especially 'Icy' the guide and Yulia the organizer, contributed to making your experience so enjoyable. Your kind words mean the world to us, and we truly appreciate your recommendation.
It's never too late to discover new adventures, and we're delighted to know that you're planning to use our services again. Whenever you're ready for another unforgettable experience, please don't hesitate to reach out.
Thank you once again for choosing us and for taking the time to leave this glowing review. We look forward to welcoming you back!
Warm regards,
Online Excursions
Customer Service
Fantastic boat excursion booked by…
Fantastic boat excursion booked by Yulia. The entire process was smooth from hotel transfer to sailing on the boat to the Maldives . No hidden charges or catch just a beautiful day out along the coast line . You also get to enjoy the sights leading up to ocean
26 aprile 2023
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Risposta di onlineexcursions.com
Dear Alaffia,
Thank you very much for taking the time to share your wonderful experience with us! We're thrilled that you had a fantastic boat excursion, and we're grateful to Yulia for assisting you with the booking.
We take great pride in ensuring a seamless and transparent experience for our customers, from hotel transfers to the breathtaking journey on the boat along the coastline. Your mention of no hidden charges or surprises reaffirms our commitment to honesty and customer satisfaction.
It's heartwarming to know that you enjoyed the picturesque sights leading up to the ocean – sometimes, the journey is just as magical as the destination itself!
Should you ever wish to embark on another adventure or require assistance with anything else, please don't hesitate to get in touch. We're here to make your future experiences just as memorable.
Once again, thank you for choosing us, and we look forward to serving you again in the future!
Warm regards,
Online Excursions
Customer Service
Amazing service by Yulia and the rest…
Amazing service by Yulia and the rest of the team. Would def recommend.
24 aprile 2023
Non scritta su invito
Risposta di onlineexcursions.com
Dear Sami,
Thank you for your kind words and for recommending our service! We're delighted to hear that you had an amazing experience with Yulia and the rest of our team.
Customer satisfaction is our top priority, and it's wonderful to know that our team's efforts made a positive impact on your experience.
If you ever have more recommendations to make or if you decide to explore more adventures with us, please don't hesitate to reach out. We'd be thrilled to assist you again.
Once again, thank you for choosing us, and we look forward to serving you and your recommendations in the future!
Warm regards,
Online Excursions
Customer Service
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