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Valutata 5 stelle su 5

There was an issue with the delivery destination and customer service were great in having a new Onesie delivered at no extra cost. The Onesie is good quality and great fun.

Valutata 5 stelle su 5

My experience with Onesiebuy was great. I purchased a onesie for my son and immediately regretted buying the 10/12 size because he’s very tall. I reached out to their customer service to ask for the n... Leggi di più

Valutata 1 stelle su 5

Ordered an item never recieved tracking. Located tracking through the website and figured it was ok. After seeing the path it took reached out to multiple carriers and they confirmed that is not a p... Leggi di più

Valutata 5 stelle su 5

I ordered the blue and orange dog costume. The costumes are really cute and size guide was accurate. I received order but the costume bled colors during shipping and the black head left an imprint on... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

Onesiebuy.com Offer the Cute Animal Onesie for Adult & Kids & Baby with High Quality. All Size & Styles In Stock Now.


Informazioni di contatto

3,5

Nella media

TrustScore 3.5 su 5

107 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 11% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Quality costume/pajama

I ordered the Angel costume/pajama (Lilo &
Stitch) for my daughter for Halloween and was worried it wasn’t going to arrive in time. However the Customer Service was great and very responsive. The order came earlier than expected and right in time for her to wear to the Spooktacular event at our local zoo. I had ordered a backup just incase but I’ll be returning the backup as the quality of this one was so much better! She was very happy.

19 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

FALSE ADVERTISEMENT

Promoting items online that they don’t even have in stock. Sent me an email asking me to pick something else meanwhile the same onesie is still online for purchase. Very disappointed I do not recommend at all.

13 ottobre 2024
Non scritta su invito
Logo di Onesiebuy

Risposta di Onesiebuy

Sorry for any inconvenience brought to you. Please contact our customer service for help. Hope your issues will be solved perfectly later. Thank you.

Valutata 2 stelle su 5

Order with extreme caution

I'm giving 2 stars because the actual items are okay but overall NOT a good customer service experience. Placed and order and paid for expedited shipping. Got the confirmation that stated I would be getting an email with tracking information. Three days later I still had not received any tracking information so I reached out to them and basically they "forgot " to send it . Finally got the email the next day and when I looked at tracking it showed that they did not even ship it until after I sent my initial email requesting the shipping. By now it's almost to the date I should have received the items since I paid for expedited shipping which was clearly a waste of money. I didn't receive the items for 3 weeks...long enough that I figured it wasn't going to arrive (tracking also stalled with no movement for days) and i needed them for a work event so I had to find another site to order from and filed a complaint . They responded offering half of my shipping as a sorry. I explained that after paying for expedited shipping and the items taking so much longer I no longer needed them and wanted to refuse the shipment and asked for a return label. They refused and said if I wasn't happy I could return it at my expense! Which would be about $60... for a $100 order that's just insane. I'm going to end up selling them to try and recoup some of my money but would absolutely NEVER recommend this business.

17 settembre 2024
Non scritta su invito
Logo di Onesiebuy

Risposta di Onesiebuy

With the Halloween season shipping delays and service interruptions are expected. We do apologize for the delay.
Upon receiving your request for a return, we inquired if you would consider an additional discount offered. After your refused, we provided the return address.
But considering you are our valued customer, we would like to issue a refund for the shipping. We replied to you and offered other choices. Could you please check your email and let us know your idea? Your kind cooperation will be highly appreciated.

Valutata 1 stelle su 5

ALL REVIEWS ARE PROVIDED ME BY ME , BUT I HAVE NOT BEEN PAID!!!

FAKE REVIEW FAKE REVIEW FAKE REVIEW!!

ALL REVIEW PAID AND FAKE..

ALL REVIEWS ARE PROVIDED ME BY ME , BUT I HAVE NOT BEEN PAID!!!

SO NOW ALL 1 STAR...

26 giugno 2024
Logo di Onesiebuy

Risposta di Onesiebuy

Sorry for any inconvenience brought to you. We tried to find your order via the name and email you provided but failed. We are confused why you leave a review here if you have no order. We recommend reaching out to our customer service team service@onesiebuy.com for further assistance. Thank you.

Valutata 1 stelle su 5

ALL RIVIEW PAID!!!

FAKE REVIEW!!!! FAKE REVIEW!!! FAKE REVIEW!!! ALL RIVIEW PAID........

26 giugno 2024
Logo di Onesiebuy

Risposta di Onesiebuy

Sorry for any inconvenience brought to you. We tried to find your order via the name and email you provided but failed. We are confused why you leave a review here if you have no order. We recommend reaching out to our customer service team service@onesiebuy.com for further assistance. Thank you.

Valutata 5 stelle su 5

The customer service

Our package was taking a bit too long to arrive so we contacted their support. They accommodated us and helped us track our parcel and did their best to update it's status until it finally arrived home!

20 giugno 2024
Valutata 5 stelle su 5

The designs keep improving

I love how they always find a way to improve even if their quality is already beyond great expectations. This is a business that truly cares about their customers and I'll definitely be buying again!

24 giugno 2024
Valutata 1 stelle su 5

ALL REVIEW PAID AND FAKE!!

FAKE FAKE FAKE !!!

ALL REVIEW PAID AND FAKE!!

25 giugno 2024
Logo di Onesiebuy

Risposta di Onesiebuy

Sorry for any inconvenience brought to you. We tried to find your order via the name and email you provided but failed. We are confused why you leave a review here if you have no order. We recommend reaching out to our customer service team service@onesiebuy.com for further assistance. Thank you.

Valutata 1 stelle su 5

I provided all 5 star review Here!

All Review Fake And Paid, i provided all 5 star review Here!

19 giugno 2024
Logo di Onesiebuy

Risposta di Onesiebuy

Sorry for any inconvenience brought to you. We tried to find your order via the name and email you provided but failed. We are confused why you leave a review here if you have no order. We recommend reaching out to our customer service team service@onesiebuy.com for further assistance. Thank you.

Valutata 5 stelle su 5

I'm a loyal customer

It's my third time buying onesies from Onesiebuy and their quality never disappointed. Every single one of my onesie orders is well made. I'm satisfied with the service and the quality of the order!

4 giugno 2024
Valutata 4 stelle su 5

It’s not a scam

It’s not a scam. My “7-14 day shipping” took 35 days, so if you don’t mind a wait I’d recommend. The onsie is high quality. I got a summer one, the fabric is thin and stretchy, good for keeping cool.

8 novembre 2023
Non scritta su invito
Valutata 2 stelle su 5

It takes way too long to deliver

It is a legit establishment, but as the title says, it just took too long to deliver, and by the time my package arrived i had already asked for a full refund.
I would have waited without a problem if it wasn't because after 2 weeks in, the tracking stopped and it just said "in transit" without further information.
After a month of it not changing i started to believe that my package was lost or that i had been scammed, so i asked for a full refund and they gave it to me without a problem.
Two months after this i decided to check the tracking just for curiosity and it suddenly said that it was "in process", and after another two weeks from this change the package finally arrived.

I have to say, the onesies are from a really good quality and price wise they are just right, but i wouldn't recommend buying here unless you're willing to trust and wait at least 4 months for your package to arrive.

21 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Worst customer service

Worst customer service. They did not email me for two weeks about shipping so I didn’t know if my product was shipped or not. I emailed them to see if it was shipped and if it was not then I wanted to cancel. They email me back saying it has already shipped but looking at the shipping tracker I saw that they processed my order a day after I sent the email which means they shipped my product even though I wanted a cancellation! So unprofessional!! I called them out on the delay in processing and shipping since their website said they are shipping within 24 hours during Halloween season so I was expecting a little delay but not 2 weeks. I then asked for a refund and return (emailed 3 times) and they ghosted my emails and won’t respond. Never buying from this site again and not recommending to others!!

4 ottobre 2023
Non scritta su invito

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