The whole experience went very well from my first phone call till final installation. My Technician, Thomas, was very friendly, kind and did an excellent job explaining the issue, what needed to be... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Representative answered phone on the third ring and after explaining my needs and concerns, she scheduled me immediately to have the repair completed the next day. She also scheduled me with the con... Leggi di più
L'azienda ha risposto
Carl the Electrician found the issues immediately with my livingroom light switches. He did a fantastic job and is very knowledgeable. I would to get Carl for my electrical needs because he knows how... Leggi di più
L'azienda ha risposto
Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sort... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Oncourse Home Solutions offers affordable home protection programs that help protect against unexpected repair costs for service line emergencies. We currently manage over 2 million service contracts including water line, sewer line, in-home plumbing, and interior electric line across the country for homeowners, utilities and municipal customers. Oncourse strives to provide hassle-free repairs, exceptional customer service, professional local contractors, and peace of mind.
Informazioni di contatto
Stati Uniti
- oncourse.com
4,5
Eccellente
469 recensioni
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Risposta di Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
This company is the greatest
This company is the greatest. Within 24 to 48 hours after contacting you’ll know what company and appointment time is really fast.
15 luglio 2026
Risposta di Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
One call got the ball rolling
One call got the ball rolling
Communication was excellent. I was informed when and what was going to happen next every step of the way
10 luglio 2026
Risposta di Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Risposta di Oncourse
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Used our HVAC warranty to determine next steps required
Used our HVAC warranty to determine if our old AC was worth saving or not ( it turned out not). There was some initial confusion as to whom as arriving (so 4 stars instead of 5) but once that got sorted a technician arrived, gave or AC a very through inspection and walked us through all the problems it had. It was worth the price of the warranty to be able to get some third party advice as to a solution without being pitched a new unit. So all in all, a very good solution and good customer service
24 giugno 2026
Non scritta su invito
Risposta di Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
My kitchen drain was clogged
I had a clogged kitchen sink and water began rising from my basement floor drain with vegetable matter. A plumber was able to come out the next day and told me I needed an access panel cut into my wall to get to my pipe which he was not willing to do. He used a snake down the basement floor drain anyway and left after running some hot water freely. I was happy until the next day when water came up again from the basement floor drain. Without doing a thing, the next plumber from a different company said that the only way to clear my drain was to hydro jet it and insurance would not cover it because it was so expensive. He wanted to come out the next day and charge me $1590. I researched reasonable costs for residential hydro jetting and saw that his quote was more than twice the upper end for hydro jetting. I called my own plumber and he came out the next day, cut a small hole in my drywall to access the drain (which the first plumber would not do), ran a snake and then a camera to show me how clear the drain pipe was. Only $250. It took a week without the use of my kitchen sink to arrive at this point. I can understand the first plumber (who made a huge mess btw but I understand that too) but wonder why he couldn't just access the drain with a cutting tool. It was fast and easy for my plumber. The second plumber seemed like a total rip-off artist to me. I would never welcome that company again in my house and am considering cancelling my insurance thanks to him. The entire ordeal was very distressing.
19 luglio 2026
Risposta di Oncourse
Thank you for taking the time to share your feedback. We value all feedback and use it to improve our services.
I have used Oncourse Home Solutions…
I have used Oncourse Home Solutions twice now and have been totally satisfied with the results! Great fast service and great competent technicians. I highly recommend!
20 luglio 2026
Non scritta su invito
Risposta di Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
customer service rep was very…helpful
The customer service rep was very professional, knowledgeable, kind and helpful. Took the time to answer all the questions and explain in details. Five stars for I believe her name is Janie
28 luglio 2026
Risposta di Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Risposta di Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Risposta di Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
replacing working appliance
The repair person arrives as scheduled; however, she only
uses one parts replacement vendor, and when they
do not have the part, instead of researching the internet, she claims the appliance can not be repaired. I then have to purchase a new appliance to replace the one for which she could not find a part.
16 luglio 2026
Risposta di Oncourse
We appreciate you sharing your experience with us. We understand your frustration when a repair isn't possible due to part availability. We are always working to expand our resources and improve our service to ensure we can meet our customers' needs more effectively. Your feedback is valuable as we review our processes for sourcing parts.
The technician was on time and…
The technician was on time and explained everything clearly.
17 luglio 2026
Risposta di Oncourse
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Easy to contact service was good
23 luglio 2026
Risposta di Oncourse
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Washer Repair
It would have been better if we wouldn’t have had to wait for over a week to get somebody out here. Then we did and he didn’t have the part. Then another week waiting. But the guy who installed it was fantastic
17 luglio 2026
Risposta di Oncourse
Thank you for sharing your feedback with us. We are happy to hear that the installation was completed, but disappointed to hear about scheduling delays. We will review this install and use our learnings to improve our services. Thank you again for taking the time to share you feedback with us.
Very good technician and came out slove…
Very good technician and came out slove my problem with my dishwasher
23 luglio 2026
Risposta di Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Great experience
Great experience. Oncourse called back in a timeframe shorter than expected. They even moved up the appointment so they came a day early. Orlando the tech was knowledgeable, polite and ontime.
22 luglio 2026
Risposta di Oncourse
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Responsiveness is important.
Scott was thorough, timely and friendly.
24 luglio 2026
Non scritta su invito
Risposta di Oncourse
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
Your customer service employee name…
Your customer service employee name Angie was the rudest employee I have ever talked to. I have had the warranty service for many years and never been talked to as she did.
24 luglio 2026
Risposta di Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and will take the necessary steps to improve our communication with our customers. Thank you again for the feedback, we strive to improve with all feedback.
Risposta di Oncourse
Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.
Horrible customer service with this…
Horrible customer service with this last call. I called back in 2025 to advise not to renew my service. I am to this day still being charged for the monthly service. I have continued to call and dispute the charges and always told to call Consumers themselves and tell them to credit my account and deduct it from my bill. However if you do that then you have a past due balance and get a shut off notice. So now I have paid a year worth of charges. The customer service rep I spoke to back in June 2026 said he saw where I called and told them not to renew my service and put in a request for a years worth of charges. Now being told it was denied because it was a valid service. How is it one rep can see where I said do not renew and officially cancel my account and now it is now showing in my account that I even called. Spoke to a manager and he was very rude, kept over talking me and refused to listen to what I was saying. Don't ever sign up for this service, they are horrible to deal with.
24 luglio 2026
Non scritta su invito
Risposta di Oncourse
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
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