Internal wired thermostats has no reference to reality. When temperature in room is 22 it reads 25.5 and triggers heating inappropriately. Best avoided as overtime replacing them will be reimbursed by... Leggi di più
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Don’t always trust what the plumber tells you! My plumber didn’t set the new underfloor system up properly so it didn’t heat up as it should with some rooms hot and some freezing cold. Plumber said th... Leggi di più
L'azienda ha risposto
We had an OMNIE system installed in our home after recommendation by our builder. There were a lot of problems with late orders and install but digging deeper each time, the installation company calle... Leggi di più
L'azienda ha risposto
Terrible customer service. Carpenters on a job had put a nail through an underfloor heating pipe. I had requested repair couplings, despite it being ordered before 3:30 p.m. for next-day delivery, it... Leggi di più
Dettagli dell'azienda
Informazioni su OMNIE
Scritti dall'azienda
About us
OMNIE is a pioneer in the design and development of underfloor heating systems where low water temperatures, high performance and ease of installation are paramount.
Decades of research and development has led to our most advanced and most efficient range of underfloor heating – designed to work in absolute harmony with our complementing technologies – heat pumps, ventilation and heat recovery and water distribution. This ensures that the complementary technologies we bring together work effectively to achieve lower costs, both environmental and financial, whilst giving the user the comfort they want.
OMNIE products are manufactured and patented in the UK for UK constructions. These include acoustic dampening floors for apartments, systems that can fit into elaborate project configurations and products that satisfy all types of floor constructions.
Our systems are unrivalled in performance and a number of products are certified for use as structural floor decks, further reducing cost and installation time.
If you have a project in mind just send us your plans via the quote button below and we'll do the rest - from design to delivery.
Tried. Tested. Trusted.
GET A QUOTE FOR YOUR PROJECT CHOOSE SYSTEM BY FLOOR FINISH CHOOSE SYSTEM BY CONSTRUCTION TYPE
Informazioni di contatto
Melrose House, Pynes Hill, Exeter, Devon, EX2 5AZ, Exeter, Regno Unito
- 01392 36 36 05
- customer.service@omnie.co.uk
- omnie.co.uk
2,4
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28 recensioni
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APP down and thermostats locked so no…
APP down and thermostats locked so no heating in kids bedroom. Called OMNIE and in short couldn’t care less.
Have me details of sallas who are the actual manufacturers not these bunch of unhelpful people.
Wish we had read the reviews on here before purchasing.
14 novembre 2023
Non scritta su invito
The product is ok apart from their UFH…
The product is ok apart from their UFH floor plate which is a joke, they know it doesn't work, but they still sell it with a smile. And their customer services department seems to be staffed by jokers who couldn't care less.
10 novembre 2023
Non scritta su invito
Omnie - what a disappointment!
Omnie were recommended by the architect on my home refurbishment project. It's a complex phased project and I have supplied heating engineer designs, drawings and everything needed to prepare quotes. Despite being as clear as humanly possible, Omnie has constantly misunderstood what I need for each phase which has meant several iterations of quotes and estimates. This has been an extremely painful process - they take forever to prepare the quote, they randomly introduce new items in the quote that were not in the previous quote, and twice they have actually sent me quotes for other customers. I'm sure the product may be excellent but as a company they are shambolic. Unfortunately I'm going to have to find another product now as this is just too painful!!
16 giugno 2023
Non scritta su invito
I left a bad review before and asked…
I left a bad review before and asked for a director to respond but nothing. I eventually found the CEO's email and asked him to respond to all my correspondence. He didn't have the guts to respond in any way. What does that tell you?
After months and months I have received a response from Omnie as below and asking me to ring the number given. Based on my previous experiences with your company, I will not get anywhere ringing this number. If you are serious about resolving my issues I suggest you make direct contact with me. You have all of my details.
5 maggio 2023
Non scritta su invito
Risposta di OMNIE
Hi Paul, thanks for the review. We try to resolve all customer concerns quickly, but on this occasion, I can only apologise for the delay and service which you experienced. We are very happy to discuss this further if you want to, please call our customer service team on 01392 36 36 05.
Phenomenal company
Phenomenal company. Punctual. Hard-working. The dude even sorted my issues
9 febbraio 2023
Non scritta su invito
Never got a refund for a return!
Terrible customer service!.
I returned 4 UFH floorboards to Omnie after over ordering. They received them back and never refunded me. I chased up the refund and was told that they never received the boards back from me. I told them this wasn't the case and several months later they say they do have the boards but i returned damage boards to them (which i certainly didn't) and so they disposed of them without telling me or offering me the opportunity to collect the supposedly damaged boards. I returned the boards personally in my Van and the Omnie warehouse staff accepted them back and unloaded them from my van without any mention of any damage (as they weren't damaged)
It seems very odd to state they didn't receive the boards back and then to say they did but they were damaged and then to not bother contacting me. Terrible service!
Reply to their reply:
It’s a detailed and exact representation of what happened. If you had any other version of what happened I’m sure you would provide this. Your feedback suggests you're a company to avoid and I wish I’d seen other customers experience with you before trusting you.
31 gennaio 2023
Non scritta su invito
Risposta di OMNIE
Hi Russell - thanks for your review. Our customer service team have already investigated this for you. We always try to resolve all customer concerns quickly, but on this occasion, we think you have been unreasonable and don't consider this review to be representative of the situation or our response. We are very happy to discuss this further if you want to, please call our customer service team on 01392 36 36 05.
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