Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 3 stelle su 5

Good service although the chat bot doesn't communicate with customer service. Chat said that second order would be included with first as made within an hour and so postal charge would be for... Leggi di più

Valutata 5 stelle su 5

Having purchased some strip lights from the company I decided to buy som more of the same as I was very pleased with the product. Unfortunately I could not find this again on the company's website (wh... Leggi di più

Valutata 4 stelle su 5

Three item's, two different shipments. First shipment missing two items, upon emailing a was notified that they would be arriving next day, and they did 👍. The best price you'll find on that manuf... Leggi di più

Valutata 5 stelle su 5

A great service, I live in the Highlands and Islands and no additional charges for postage (accepted it takes a day longer, but I am 650 miles north on London, everything takes a wee bitty longer)...... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di elettronica

Scritti dall'azienda

Team Olectrical is a team of entrepreneurs passionate about technology and innovation, working towards getting life easy. Our goal on Olectrical is to provide a marketplace for sellers and a single place for the customer to buy all electrical products at a discounted price and also to save money, save energy and reduce the carbon footprint.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

270 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

**⭐⭐⭐⭐⭐ 5/5 Stars

**⭐⭐⭐⭐⭐ 5/5 Stars: Exceptional Experience with olectrical.co.uk! 🌟**

I recently purchased a padlock from olectrical.co.uk, and I must say, I am thoroughly impressed! From start to finish, the experience was nothing short of exceptional.

**1. Seamless Ordering Process 🛒:**
The website's user-friendly interface made browsing and selecting the perfect padlock a breeze. The detailed product descriptions and clear images ensured I made an informed choice.

**2. Lightning-Fast Delivery 🚚:**
I was pleasantly surprised by how quickly my order arrived. The package was securely wrapped, and the padlock was in perfect condition.

**3. High-Quality Product ⛓️:**
The padlock itself exceeded my expectations. It's sturdy, well-crafted, and clearly built to last. I have no doubt it will serve its purpose effectively for years to come.

**4. Outstanding Customer Service 🌟:**
I had a minor query about the product specifications, and the customer service team at olectrical.co.uk was incredibly prompt and helpful in their response. It's evident they prioritize their customers' satisfaction.

**5. Competitive Pricing 💰:**
Considering the top-notch quality of the product, the pricing was more than reasonable. It's refreshing to find a company that offers such value for money.

In conclusion, my experience with olectrical.co.uk has been outstanding. They have earned a loyal customer in me, and I will not hesitate to recommend them to friends and family. If you're in need of electrical supplies, look no further!

Thank you, olectrical.co.uk, for setting the bar high in terms of product quality, customer service, and overall experience. I'll definitely be returning for any future needs.

Warm regards,

Chitra🌟

14 settembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Very bad customer service

Very bad customer service. Purchased an LED light panel and one side did not work.
Sent countless emails and left messages on the phone as they do not answer but they never get back to you.
I would not recommend using this company

19 giugno 2023
Non scritta su invito
Logo di Olectrical

Risposta di Olectrical

Dear Mr. Witney, we apologize for the inconsistency in the service. One of our customer services agents will contact you within next 48 hours and we assure you that we will resolve the issue for you. If we cannot resolve it, we will issue you the refund. Kind regards, Team Olectrical

Valutata 1 stelle su 5

Non existing Customer Service

Well, I'm still waiting for someone to contact me about a faulty light fitting - the voicemails are not being returned, the emails are being ignored and I've been trying since June.

5 settembre 2023
Non scritta su invito
Logo di Olectrical

Risposta di Olectrical

Dear Zoe, we sincerely apologize for the inconvenience caused to you. One of our team members will respond to your query within next 48 hours and we will resolve the issue for you. If we cannot resolve it, we will issue you the refund. Kind regards, Team Olectrical

Valutata 1 stelle su 5

Potential fraudulent company

Purchased item in good faith but Olelctrical informed me 3 weeks after the purchase that DPD and FedEx would be charging and additional £25 to deliver my item to Northern Ireland. I was offered the option to cancel the order which I did, however I have not been refunded nor have the company contacted me again. I am suspecting some criminal activity is behind this because I know both DPD and FedEx have both delivered items to me on numerous occasions without any surcharge. I would not recommend using Olelectrical under any circumstances.

8 agosto 2023
Valutata 1 stelle su 5

Placed order and expected prompt…

Placed order and expected prompt delivery as for an urgent job, received an email saying “we are experiencing delays with our courier,please allow an additional day for delivery” several days later after several “Vodafone voicemail” messages (seems a bit odd for a business) not responded to,and emails,receive a message that the supplier had insufficient stock to fulfill the order and they had cancelled the order !
Customer has now gone elsewhere as I couldn’t say when I might be able to install, very shoddy service, best to avoid Olectrical or your business too,may suffer

19 giugno 2023
Non scritta su invito
Valutata 2 stelle su 5

I ordered an Infrared panel Heater with…

I ordered an Infrared panel Heater with timer , I even have the screen shots for proof, Item turned up with no timer..... I have emailed the company several times, I got fed up and asked for return details.... Nothing since.... I've ended up keeping the item that is useless for what I needed. I won't be using them again. Its been over 3 months!

1 novembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Not good

Ordered a mirror stone infrared heater, the website said, 'hurry up 6 left in stock after I had paid, I received an e-mail saying it was back ordered and would be a month out. The website then said 5 in stock, asked for a refund and crickets so kick it back to my bank to take care of, incompetent at best and fraudulent at worst.

6 dicembre 2022
Logo di Olectrical

Risposta di Olectrical

Hello Mr. Hickman, we are so sorry to hear about your experience. We are in an extremely busy period of the year, especially for heaters. We are being as transparent as possible and this is the reason we have specifically mentioned about the back-order on the product description, highlighted in red letters. Since we still received your order, we presumed it was after reading the stock situation about back order on the product description. The information of 5 heaters in stock is for back-order. Since you do not wish to back-order, we will cancel your order and issue you a refund. Kind regards, Team Olectrical

Valutata 2 stelle su 5

Customer service ZERO

Purchased an infra red heater panel online, its faulty, no one answers phone, have left numerous messages and emails, no one gets back to me. AVOID!

7 dicembre 2022
Non scritta su invito
Logo di Olectrical

Risposta di Olectrical

Hello Mr. Sampson, we are sorry to hear about your experience. One of our team members will phone you within next 24 hours. Along with being in an extremely busy period, we are also thinly staffed but without any excuses, we just simply and sincerely apologize for the poor experience you had with us. Please allow us a chance to fix the situation to your satisfaction. Kind regards, Team Olectrical

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