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Scopri cosa dicono le persone

Valutata 3 stelle su 5

There seems to be a bit of brand confusion going on. I booked under a gift voucher for Country hotel breaks but seems to have fallen into Offpeakluxury. As I've booked a Bank Holiday, it's hardly off... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... Leggi di più

Valutata 5 stelle su 5

We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to an... Leggi di più

Valutata 2 stelle su 5

Booked a "Luxury" break a the Corus Hotel in Hyde, Park London as a birthday celebration. Room and Brasserie pictures were in accurate - Brasserie isn't located in the conservatory. Chef leaves at 7.4... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agenzia viaggi
  2. Hotel

Informazioni fornite da varie fonti esterne

Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

184 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 77% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Brand confusion and not sure about value for money.

There seems to be a bit of brand confusion going on. I booked under a gift voucher for Country hotel breaks but seems to have fallen into Offpeakluxury. As I've booked a Bank Holiday, it's hardly off peak! Anyway, 2 nights booked eventually. The company had to come back to me as my requested dates through the website were unavailable with a doggie reservation. Having said that it was easily sorted with an email. I wouldn't buy these gift vouchers. Easier to deal with hard cash as offers are more readily available, and the vouchers really restrict you and you end up paying top dollar.

25 marzo 2026
Non scritta su invito
Logo di Offpeakluxury

Risposta di Offpeakluxury

Hello,

Thank you for your comments. To clarify, our gift vouchers can be redeemed across all of our brands, including Offpeakluxury and Countryhotelbreaks making them extremely flexible.

We’re sorry if that wasn’t clear at the time of booking and appreciate how that may have caused some confusion. Availability can vary depending on dates and specific requirements like dog friendly rooms, but we’re glad we were able to get everything sorted for you in the end.

We really value your feedback and will use it to improve how we communicate these details going forward. We hope you have a wonderful stay.

Kind regards

Offpeakluxury

Valutata 5 stelle su 5

Quick and easy

Have used this site many times have always found it easy to use all you need to know is there, simple and price explained in plain English, very good .

23 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

We received a voucher as a gift

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an extra night and sorted everything out. It was so easy to do over the phone and it couldn't have gone any easier. Highly recommended and I'd encourage others to give them a try.

6 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

We first booked a hotel (in the Lake…

We first booked a hotel (in the Lake District) through Offpeakluxury in 2021. We loved the hotel in every way and have always hoped to return. So we were delighted when our attention was drawn to another special offer at the same place, and had no hesitation in snapping it up. All very easy to arrange through the website, and remarkably good value.

3 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Quick and Easy Bookings

This is our second time using off-peak luxury, and booking online is so easy.
I had a really good experience and they replied quickly and efficiently with my booking details etc.
It's definitely is my choice for short breaks away.

4 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

+++++AVOID+++++AVOID+++++AVOID+++++AVOID…

+++++AVOID+++++AVOID+++++AVOID+++++AVOID+++++
CANCELLED PRE BOOKED VISIT 2 DAYS BEFORE GOING….NO REASON GIVEN…NO ONE TO SPEAK TOO…!!!
DON’T TRUST THIS COWBOY COMPANY WITH YOUR MONEY
ONE STAR IS FAR TOO GENEROUS BUT UNABLE TO LEAVE A ZERO

27 febbraio 2026
Non scritta su invito
Logo di Offpeakluxury

Risposta di Offpeakluxury

Dear Mr Parsons,

We’re sorry to read your review and appreciate the opportunity to clarify what happened.

Unfortunately, the relationship between ourselves and the hotel broke down shortly before your stay, meaning the booking could no longer be fulfilled through our platform. We acted quickly to minimise disruption, including suggesting alternative hotels in our portfolio or offering a full refund which is the option you chose. The same package remained available for you to book directly with the hotel, which is not normally possible.

You spoke with our Customer Support team and then communication was with our management team by email as this was well outside our opening hours. This was to ensure you received the information as quickly as possible rather than waiting until the next working day.

We fully understand how disappointing a late change can be and we did everything we reasonably could to provide options and clear guidance at the time.

Once again we are sorry for the disruption caused.

Kind regards

Offpeakluxury

Valutata 1 stelle su 5

I'd sooner have my eyes put with white…

I'd sooner have my eyes put with white hot needles! You're a total nuisance.

19 febbraio 2026
Non scritta su invito
Logo di Offpeakluxury

Risposta di Offpeakluxury

We're sorry to hear you’re feeling frustrated. We can see that your recent reservation was successfully completed online, but if something isn’t as expected or you need any assistance with the booking, we'd be very happy to help.

Please do let us know what the issue is and we'll look into it straight away.

Kind regards

Offpeakluxury

Valutata 5 stelle su 5

Very easy to book and clear details.

Very easy to book and clear details.
Step by step site very customer friendly
Each step you can change or add on room upgrade etc
Very professional and price was fantastic for 2 nights.
Deal includes x2 dinner x2 breakfast plus extra add ons .

25 gennaio 2026
Non scritta su invito

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