Terrible app. I listed multiple high quality items at reasonable rates and got zero requests or inquiries. The one and only time someone was interested in an item (after 2 weeks of listing) I drove... Leggi di più
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Scopri cosa dicono le persone
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... Leggi di più
L'azienda ha risposto
This site/app has gotten even worse over last 6-months and become a dumping ground for endless advertising and scams. You can basically make 2-search selections and then have to sit through advertisem... Leggi di più
I reported a User who claims they showed up at my house and I NEVER gave him my address. Several days later, he again mentioned coming to my house. I reported this again to OfferUp. They never invest... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Informazioni di contatto
Broadway 1425, 98122, Seattle, Stati Uniti
- offerup.com
1,2
Pessimo
1619 recensioni
Ha risposto al 48% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Prepare for Time-Wasters
Selling here means dealing with:
20 "Is this available?" messages per real buyer
People offering 10% of your asking price
Buyers who ghost after you drive across town
Only reason for 2 stars? It's free and sometimes works.
Why This Works:
Balanced view acknowledging pros and cons
Specific warnings about common scams
Practical advice for safer use
Authentic user perspective
Want it focused on shipping risks or vehicle sales specifically?
16 aprile 2025
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Risposta di OfferUp
Hi Miyoko,
Thanks for sharing your honest feedback. We definitely hear you on these frustrations and appreciate you highlighting both pros and cons about your experience.
We're always looking for ways to improve the buying and selling experience and help connect sellers with serious buyers. Your feedback on the time-wasting aspects is valuable, and I'll be sure to pass this along to the right team as we explore potential features or tools to better manage these interactions.
We appreciate you acknowledging that the platform is free and can sometimes be a useful resource. We're committed to making those "sometimes" happen more often and with less hassle.
Thank you again for your insights.
Warmly,
Emma | OfferUp Support
NEVER AGAIN!!!
ignore the 1 star. offer up is a ZERO. I have been trying to get my payment from this so called company for almost 2 weeks now. I finally 2 days ago I receive an email from Offerup showing package was delivered.Payment is supposed to be released after 72 hours. I just checked my account my pending payment is now NO WHERE to be found. And it definitely was not deposited into my checking account. I know 1 because I checked & 2 I wouldn't been over drawn in my account. Best believe I am closing/deleting my account & a claim is going to be filed with The Better Business Bureau. Not everyone has money to just throw away. Most of us literally live paycheck to paycheck & some times even that is not enough. So we then attempt to sell our belongings to try & get by which with this horrible excuse for a company obviously is not going to happen.
23 aprile 2025
Non scritta su invito
Risposta di OfferUp
I truly hear your frustration, Valerie. Selling personal items to make ends meet is something so many of us can relate to — especially in times like these — and it’s incredibly upsetting when it doesn’t go the way it should. I wish your experience with us had been different.
From your two reviews, it sounds like there may be some inconsistencies in the shipping details. To fully understand what happened and provide the right support, we’ll need to review the specifics of your case directly.
I’ve followed up again through Trustpilot with a private message in case you’d prefer to share those details here. You’re also welcome to file a claim with the Better Business Bureau — whichever path feels more comfortable for you. Either way, we’ll be here and ready to take a closer look once we have a bit more information.
Thank you again for speaking up — we know your time, money, and trust matter, and we don’t take that lightly.
Warmly,
Emma | OfferUp Support
Unreliable platform with arbitrary, random rules
I created an OfferUp account three days ago, because I have a few big items to sell. I listed my first item, a Blu-ray set, mostly to test how OfferUp worked. Well, I sure did learn a lot. Early this morning I received a notification that my account had been "permanently deactivated for violating the OfferUp Community Guidelines." I immediately followed an appeal, since I know I hadn't violated any guidelines and really hadn't done much of anything at all. The response came back quickly: "It appears a technical issue caused your account to enter a locked state. We’ve made some changes that have resolved the issue." So I logged back in to find that yes my account had been reactivated, but my listing had been removed. When I complained about that, the reply was "We have restored your item. Please review our Posting Rules for advice on how to avoid misunderstandings in the future." That's an absolutely bonkers response when the problem was a technical issue on their end. I didn't violate any rules or guidelines. How can anyone possibly buy or sell on a platform that makes such arbitrary decisions, and communicates so poorly? I have deleted my OfferUp account, because I don't need the aggravation.
17 aprile 2025
Non scritta su invito
Risposta di OfferUp
Hi Jeremy,
Thank you for providing feedback about your experience. We sincerely apologize for the incredibly frustrating series of events you encountered after joining OfferUp, starting with the unexpected account deactivation.
I understand why our suggestion to review the Posting Rules felt misplaced given the technical issue, as the core issue was not related to any violation on your part. This suggestion is meant as a general resource to help sellers avoid common listing issues, and we regret that it came across as unhelpful in your specific situation. We are reviewing our communications to prevent similar situations in the future.
We are truly sorry that this experience led you to delete your OfferUp account. We understand and respect your decision.
Thank you again for bringing this to our attention. Your feedback is invaluable in helping us learn and grow so we can provide a much smoother and more reliable experience for new users like yourself moving forward.
Warmly,
Emma | OfferUp Support
Scam Central!
"Local deals" my ass. Every listing is either:
A Zelle scam
Stolen goods
Someone flaking last minute
Got ghosted 4 times trying to buy a PS5. Platform does NOTHING to verify users.
Only thing you'll "offer up" here: Your patience and sanity.
1 aprile 2025
Non scritta su invito
Risposta di OfferUp
Hi Angela,
We appreciate you taking the time to write about your experiences on OfferUp. I understand your frustration with the situations, and they definitely don't reflect the local, reliable marketplace we aim to be.
Scams, stolen goods, and ghosting meetups are not tolerated, and we're continuously working to improve platform safety and reliability. Please report any suspicious listings or profiles directly through the app so our team can investigate quickly.
Regarding user verification, we understand this is a significant concern for our community, and our team continuously evaluates ways to foster more trust and safety in our marketplace. We know this is crucial.
Your feedback helps us understand the difficulties our customers face so we can work toward improvements. Thank you again for sharing your valuable insights. We are always working towards creating a safer and more trustworthy OfferUp for everyone.
Warmly,
Emma | OfferUp Support
When you sell items on the site and…
When you sell items on the site and wait for customer msg you also get a lot of related item notifications that it won't let you stop from receiving VERY FRUSTRATING👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
1 aprile 2025
Non scritta su invito
Risposta di OfferUp
Hi Jo,
We appreciate your feedback and understand how frustrating it can be to receive unwanted notifications. Your experience matters to us! To make things a bit easier, you can adjust your notification settings in the app under "Account" > "Notifications."
If you have any questions or need a hand with anything else, just let us know. We're here to help!
Thank you for your understanding!
Avery | OfferUp Support
99% Scammers!
Tried buying an iPhone – got sent a box of rocks. Seller ghosted, and OfferUp did NOTHING. Platform is flooded with fake accounts and zero protection. Avoid this dumpster fire!
30 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Drucilla,
Purchasing a phone and receiving rocks sounds incredibly frustrating, and I'm sorry to hear that we weren't of more help.
We'd like to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot. Alternatively, you can add your support ticket number to your review.
We appreciate you sharing your experience and want to do what we can to help.
Warmly,
Emma | OfferUp Support
Worst experience ever
Worst experience ever. OfferUp charged me $7.99 then $19.99 for some service they offer when I did not authorize it, my bank card was locked yet they got around that somehow, it was not even my OfferUp account. And they refuse to refund. When I never EVER used any service they offer. I had a hard time finding out what the charges were even for in the first place. Then they have the nerve to respond to me with " oh, I'm sorry to hear you no longer want to use or service" HUH hello I never used it to begin with. Terrible. Thieves. Beware. They play dirty.
11 aprile 2025
Non scritta su invito
Risposta di OfferUp
Hi Becki,
I'm so sorry to hear about the unauthorized charges you've experienced with our subscription services.
To help us investigate and determine how we can assist, I've sent you a secure request for more information through Trustpilot. We'd like to understand what happened and prevent this from happening again.
Warmly,
Emma | OfferUp Support
Scam
I ordered a item from someone y'all's website after the payment went through the person the person told me that offer up didn't pay them but the money already went through already made a complaint about it offer up was absolutely no help and didn't nothing to help said that the payment is between the buyer and seller I just wanted a refund of my money at this point I never got my item but nobody from offer up is responding
27 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Ashlee,
Thank you for taking the time to share your buying experience, and I am sorry to hear about the difficulties you've faced with your recent order.
Our 2-Day Purchase Protection Policy covers orders placed through the OfferUp app. However, it sounds like you may have used a third-party platform to send payment. Payments sent via third-party platforms are not eligible for protection and must be handled between you and the seller.
Depending on the payment method used (i.e., PayPal, Zelle, Cash App), you may be able to reach out to their support to file a claim.
I've sent you a secure request for more information through Trustpilot. We'd like to learn more about what happened and investigate the seller's account to hopefully prevent the same issues from occurring in the future.
Warmly,
Emma | OfferUp Support
I have used this app 2 times in nearly…
I have used this app 2 times in nearly a decade and both times my account got banned for literally no reason. It has got to be the worst app for what its supposed to be. I have never seen an app that is such trash. Also good luck finding anyone real because i'm sure they got a email informing them they were banned too. Here is another little tidbit. You can only use an email once for their shitty ass service so have fun if you get banned and still want to use their site. My god how awful.
4 aprile 2025
Non scritta su invito
Risposta di OfferUp
Hi Christopher,
I am sorry to hear about your experience on our platform, and we appreciate you taking the time to give us your feedback.
I've sent you a secure request for more information through Trustpilot. We’d love to learn more in order to resolve the problem, as well as prevent the same issues from occurring in the future.
Warmly,
Emma | OfferUp Support
Still sucking wind.....four days goin…
Still sucking wind.....four days goin back and forth thru the offerup site....I gave the ignorant seller my number on first contact and he wants to go thru 4 days of bs communication on offerup...
Total waste of time for sellers and buyers
25 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Harry,
I appreciate you taking the time to share your perspective.
We're always working to improve the platform, and feedback like yours helps us identify areas where we need to do better. I've reached out to you via email in support ticket #104434359, as we'd like to understand more about the specific issues you encountered. Kindly respond in that ticket and we'll be happy to assist.
Thank you,
Emma | OfferUp Support
Offerup Is a poor example of an on-site…
Offerup Is a poor example of an on-site classified ad venue. They have a complete lack of customer service My wife and I wanted to try something other than eBay
It was disheartening The Way customer service was so lacking on Offerup
We really wanted this to work, it’s too bad
20 marzo 2025
Non scritta su invito
Risposta di OfferUp
Thank you for sharing your feedback, Yves. I'm really sorry we missed the mark in helping you. That's definitely not the experience we want you to have!
I sent you a secure request for more information through Trustpilot so that I may follow up with you about your experience. We’d love to learn more about what happened so we can make things better.
Warmly,
Emma | OfferUp Support
forcing u to use app only for posting…
forcing u to use app only for posting is tedious and often it fails to find the images posted on phone photos account-close to worthless
14 marzo 2025
Non scritta su invito
Risposta di OfferUp
Thank you for taking the time to share feedback about your posting experience with us, Mike. I'm sorry to hear you've encountered issues locating images on your phone, and I understand how inconvenient that must be!
I’ll make sure your suggestions reach the right team. We’re always working to improve the experience, and input like yours helps guide those changes.
In the meantime, I suggest creating a dedicated folder within your photos app for your OfferUp images. This should help streamline your posting process!
If there’s anything else you’d like to share, please don’t hesitate to reach out — we’re all ears.
Emma | OfferUp Support
Feeling scammed
Feeling scammed. OfferUp assigned a shipping date to me only to cancel my $216 sale on the day that I shipped to the buyer. I was told by support not to worry, just contact them when the item is delivered and to provide a screenshot of the USPS receipt which I did, then crickets. I followed up with the seller who confirmed receipt of the order and that everything was just fine. Great, now i have no way of knowing if and when the cancellation will be reversed and I will be paid because a bot is now responding to me stating that support hours have closed. Sellers beware. This is my first and only time selling anything on OfferUp.
Update 3/13/25 - After failed attempts to reach support, I reached out to the buyer to request that he try reaching support on my behalf to confirm receipt. He kindly acknowledged my request and told me that OfferUp told him to tell me that their system didn’t receive the tracking update so the payment was not processed and to contact them to reprocess payment. I’d only been replying to what I now know was a bot several times over several days to prove delivery, so I try one more time and finally get a response. No payout yet, transaction still pending as of now.
4 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Shandy,
I’m really sorry to hear about the trouble you’ve had with your recent sale on OfferUp. I completely understand how frustrating it must be to face this situation after you've already shipped your item.
I located your sale and can confirm that payment was processed successfully. If you have any questions, please reach out to your support ticket #104208658.
Warm wishes,
Avery
It is Sad that this websites gets so…
It is Sad that this websites gets so much negative review. hey guys all the problems you are facing because of so much scam/bad people on the platforms they sell or buy. its not because of the offerup team, they might put lots of measurements to avoid in future may help them
Note: whenever you buy or sell check the profile and use brain to find it legit or scam
10 marzo 2025
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Risposta di OfferUp
Hi Alwyn, thank you so much for the 5-star review! We appreciate your kind words — our amazing team works hard to improve the OfferUp experience and stay ahead of concerning behaviors.
Your advice to review profiles is spot on, as it’s a great way to connect with reliable users. We encourage our community to report anything suspicious, which allows us to take action and continue enhancing safety for everyone. Our Help Center (help.offerup.com) has plenty of tips and resources for extra guidance.
Thanks again for your support and for being a valued part of the OfferUp community!
Warmly,
Emma | OfferUp Support
No support
No support for transactions that go bad. Would give a negative star review if it was possible. Buyer beware on any items that need to be shipped.
3 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Michael,
Thank you for taking the time to share your thoughts with us! We’re really sorry to hear about your experience, and we completely understand how disappointing it can be when a transaction doesn’t meet your expectations. Our aim is to provide a safe and enjoyable marketplace for everyone.
If you could share a bit more about what happened, we’d love the opportunity to help you out. Your feedback is super important to us, and it helps us make OfferUp even better.
We appreciate your input, and we hope to find a solution that works for you!
Warm regards,
Avery | OfferUp Support
SCAMMERS GALORE
The NUMBER ONE WORST SITE for buying anything. BETTER THAN 60% of the sellers are CROOKS listing items they DO NOT HAVE in an attempt to STEAL $$ and personal data. Worse yet, when you REPORT the FAKE LISTINGS to support THEY LEAVE THEM UP and continue to allow criminals to post. This shows the site CAN'T BE TRUSTED. Do yourself a favor and STEER CLEAR. You've been warned
UPDATE: Since OfferUp has requested my contact info, I'd recommend they take a look at the number of sellers listing Apple products using cut/paste photos from other sites, or worse yet, from other OfferUp sellers. Then see how many use screen shots that give a 'fake explanation' of why the price is so low AND a phone number to contact them! Also, there are countless sellers who list iPhones with a screen shot of the box rather than the phone. As a successful Ebay seller I'd recommend OfferUp seller verification be dramatically improved. Any criminal that can create an account with a fake name, email and phone isn't going to help ratings on this site. Seems pretty clear 99.9% of the people who have experience find its anything but worthwhile
1 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Jonathan,
I'm sorry to hear you've encountered concerning activity on our platform and that your reports have gone without results. I'd love to learn more about your experience so we can investigate further. I've sent you a private request for more information through Trustpilot to follow up with you directly.
I'd also like to thank you for your vigilance, and apologize for the frustration and distrust that a lack of action on our part has caused. Knowing that there are users like you who report fraudulent activity is incredibly valuable and helps us make OfferUp a safer marketplace for everyone. Every report plays a crucial role in helping us identify patterns and trends that contribute to our overall safety efforts. We're willing to investigate your reports further to ensure our moderation teams are acting appropriately and that we're continuously improving our processes to address fraudulent activity effectively.
Platform safety is an ever-evolving challenge, and we're committed to adapting and innovating to ensure a secure experience. We're always working on ways to improve our methods for detecting and removing fraudulent listings, and preventing bad actors from abusing our platform.
Part of our methods is providing resources and information to our community via our Help Center. For example, to connect with reliable users, be on the lookout for profile badges like TruYou (verified identities), responsiveness tags, and star ratings. More information on that can be found here: https://help.offerup.com/hc/en-us/articles/360032336491-About-reputation
Also, this article contains info about common online marketplace scams to be aware of: https://help.offerup.com/hc/en-us/articles/360035054931-Identify-common-buying-and-selling-scams
Our team is always here to help. Feel free to reach out to our support team through the Help Center at help.offerup.com if you have any questions or concerns.
Warmly,
Emma | OfferUp Support
They shadowban just like Fakebook & no customer service
This "website" is a nightmare. I was on for 3 months with great prices & plenty to sell. They booted me for selling Blue Line hoodies which support law enforcement. No customer service, don't waste your time like I did, they lie & said I had a URL in my description which I did not, good riddance ....
2 marzo 2025
Non scritta su invito
Risposta di OfferUp
Hi Tom,
I appreciate you taking the time to share your experience, and your feedback is greatly appreciated. I'm sorry to hear you had a tough time on our platform.
To provide some context, your hoodie listing was removed because it contained a URL in the description, which is prohibited on our platform. Additionally, we ask that all communication on OfferUp remain respectful.
I also wanted to address a couple of your concerns:
– Promotions: While we do offer optional promoted listings to help sellers gain more visibility, they are not required to sell on OfferUp. Many sellers find success with organic listings, and we're always working to improve our platform to ensure a fair and balanced marketplace for everyone.
– App Performance: We're constantly working to optimize our app's performance. We appreciate your feedback on this, and we'll be sure to pass it along to the right team.
I understand you've requested a removal of all personal information and account removal. If you have any further questions, please follow up with our Trust & Safety team on ticket #104179079.
We value all feedback as it helps us improve OfferUp. We apologize that your experience wasn't positive and wish you all the best in your future selling endeavors.
Warmly,
Emma | OfferUp Support
Horrible Experience
Bought a car when I was residing in Southern California from a seller and I would say that the car was in a terrible state. Externally the car looked as if it were in perfect condition, but it had so many internal issues. Not to add that seller was extremely nasty and rude when following up with him later. I wish I had the details of the seller, unfortunately I do not. If I am able to obtain that information I will certainly provide that information on here. This occurred during the end of 2021 and/or the beginning of 2022 as that is the time frame in which I resided in Southern California.
25 febbraio 2024
Non scritta su invito
Risposta di OfferUp
Hi Olivia,
Thank you so much for sharing your experience with us! We're really sorry to hear about the troubles you faced with your car purchase and that the seller wasn't very pleasant to deal with. Our goal is to provide a safe and positive experience for everyone, and it's disappointing when we don’t meet those expectations.
If you happen to get any details about the seller in the future, please let us know! That information can really help us improve the experience for all our users. If there’s anything else we can assist you with or if you have further concerns, feel free to reach out anytime. We're here to help!
Warm wishes,
Avery
OfferUp Support
Offer up claims it's free but then asks…
Offer up claims it's free but then asks for a credit card which they will continue to bill you even after you unsubcribe. I had to put a dispute into my credit card and froze it for future use from offer up. I believe I was scammed and they offer NO resolution.
18 febbraio 2025
Non scritta su invito
Risposta di OfferUp
Hi Marsha,
Thank you for sharing your experience. and I'm sorry to hear that you felt misled about OfferUp's fees. To clarify, OfferUp is a free platform, but we also offer optional subscription packages for users who want to enhance their experience.
It sounds like you might have inadvertently signed up for one of these subscriptions. I've followed up with you directly in support ticket #104159388 with more details.
Thank you,
Emma | OfferUp Support
I would have liked to offer zero (0)…
I would have liked to offer zero (0) stars as their service is nothing but a scam. Having listed and sold a simple Vitamix, OfferUp suspended my account, reinstated it with an apology, suspended it again... again another empty apology... and after complaining that their actions sacrificed an addtional sale, they permanently removed my account. I have lost the items and have not been compensated. Good riddance.
Update. After sending a copy of the above complaint to OfferUp support, I was informed that they would reimburse me for the selling price of the item.
They made good on their offer and the funds were received as promised.
I appreciate their follow-up, but I am still a bit leery of selling. Perhaps I might gamble with another offering sometime in the future.
18 febbraio 2025
Non scritta su invito
Risposta di OfferUp
Hi David,
I'm so sorry to hear about the trouble you've faced since signing up for an account with us. I've followed up with you in more detail in support ticket #104152408, where I've addressed the issues with your account and recent shipping sale. Please check your email for more information.
Warmly,
Emma | OfferUp Support
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