Octopus Money Recensioni 

A supportive conversation with a money expert that helped me decide how best to invest, and recommend a personalised plan for my goals.

Great, thank you!!

Multiple changes required.
The finance plan should consider everyone bringing in household income: some people want to manage their money independently but we manage ours together - why can't we plan finance together?

Inflation is not taken into account in budgets. A 3.5% rate will push spending up to over 40% higher over 10 years. Same for incomes, so we should be able to set this up in the plan.

Puja has been really patient and kind, answering all my questions. I'm been very impressed with the service and would recommend to anyone.

I found the help provided was really supportive and informative

Uses language that I can understand, rather than jargon

Gemma was amazing at all of the help with myself and my fiance.
She was able to clearly explain things that made sense, this was especially important as I am autistic and don't understand a lot of 'jargon'.

The appointments were able to be late in the evening which worked amazingly for us, and when an explain appointment was needed, Gemma booked it in with a breeze!
The value for money is very good and the service that I received was exceptional.
Thank you so much Gemma for helping us feel financially in a better position :)

Sandra explained in detail but in terms in terms that I can relate to and understood my goals

Comprehensive overview provided and considerations of future changes, Jeannie has been great to work with.

Advisor Puja has been very professional, easy to communicate with, and provided valuable recommendations

Requested a change to my retirement date and an update on if I could continue to pay in. This was done using their secure messaging system through their website.

This was fine.

Reply was received in a timely manner and instructed me to update on the web page in my account profile.

Easy enough except when I went to confirm the new, older age, it wouldn't let me.

I then engage in their online chat.

The operative, once chat was initiated, took at 5 minutes or more to respond to my online converstation.

They advised me to complete the change online and when I explained what had happened they advised me to send a secure message with my request.

This I had already done!

I explained that I had already put the whole request through the online secure messaging.

I was then 'ghosted'.

Still no answer, still not happy.

They have been great, very informative giving me the best advise and information going forward also keep me updated. Will bw using them again?

Good sound advice from someone who is really listening to my own financial situation

Justine was flexible. There were changes to my circumstances since my last meeting. So she listened patiently, adjusted my profile and a fresh recommendations were created for me to review. Really worth the time.

My funds were transferred from a Virgin Investment ISA to a similar Octopus account afew months ago.Perfotmance pretty ordinary and try getting all your money out in one go !!!!
I wish I had read some of the 1 Star Reviews before I permitted the transfer to this bunch of Trumps !

Clear explanation and very helpful service, double checking all details and being patient with me

Very useful session and good to explore possibilities around the direction I could take

Friendly, professional and helpful advice, delivered remotely and a time to suit you. I found the service to be very beneficial in setting my goals and working to achieve them.

Puja and the Octopus Money team were super friendly, attentive and knowledgeable when dealing with my mortgage. Puja helped me through the whole process, answered all my burning questions and really thoroughly educated me at each step. She also went out of her way to offer guidance during the negotiation and application stages which left me in such a stronger position.

Couldn't recommend Puja and the OM team enough - thanks so much - it's been great working with you!

From the moment Octopus took over Virgin Money, the process of access and communications has been rock bottom

If you live overseas without a UK mobile number, you are shafted. Email CS - call us - umm 7 hours time difference plus costly call fees to sit on hold? No Thanks. Eventually they promised to call me - which they did eventually at 3 am while I was asleep and missed the call.

Nect, buy a viritual UK mobile number (not too bad per year - but still a cast) - signed in, accessed the account then signed out

Tried to sign in 3/4 hours later and blocked - we need to check some information - please call the UK...... oh dear.

Customer service is dire at best. Emails asking for feedback on how they did? pass.