Tried to buy some towels. Waited 11 days without getting a dispatch email, sent a message to customer services and then my order was cancelled and refunded.
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Scopri cosa dicono le persone
Well words don’t rate this company enough. I ordered a robe, very please with the item very pleased good quality cotton Muslin. In addition when the item arrived it was packed in such a lovingly prof... Leggi di più
Horrible customer service - I wanted to return a sheet and pillow case set I bought as the material was thin and a bit scratchy. I emailed and used the chat 4 separate times to initiate a 'free-return... Leggi di più
My original order to your Company was received but it was not complete, so I sent a message to the Ocoza team. Today I received a missing mint fitted sheet free of charge. I am very pleasantly surpr... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
100% Cotton Bedding & Bath
Informazioni di contatto
Pappelalle 78/79, 10437, Berlin, Germania
- +49162738746
- hello@ocoza.com
- ocoza.com
Really nice quality and excellent…
Really nice quality and excellent service. Many thanks
19 novembre 2021
Very good quality of bedding
Very good quality of bedding, nice packaging, excellent service!
17 novembre 2021
Beautiful packaging and excellent quality
Beautiful packaging and excellent quality bedding. Loved the welcome gift in the package too - such a lovely touch.
15 novembre 2021
Wouldn’t bother again
Wouldn’t bother again - two weeks after my order I still haven’t actually got the items. They went out for delivery 10 days after order and despite my 24h concierge have been delivered elsewhere. Customer service unsympathetic.
14 novembre 2021
The bedding is very nice
The bedding is very nice, I have only used it once so far but it seems to be made well and is soft enough. I got the percale bedding in grey.
3 novembre 2021
Cotton seems very good
Cotton seems very good, and feels cool and soft to the skin, and a nice quality to sleep on.
Delivery was around 10 days though, which is the reason for 4 instead of 5 stars
26 ottobre 2021
Risposta di ocoza.com
Hi Ruaridh
Thank you for sharing your thoughts and feedback.
It makes us so happy to hear that you like our products. We constantly try to improve our service and we currently offer an express delivery service that is free of charge over £75 with 2-3 days delivery times.
We hope to see you again in our store soon for an opportunity to do better.
Best wishes
Ocoza Team
Risposta di ocoza.com
Dear Graham
Thank you very much for your feedback. We are very sorry to hear about your disappointment with the sizing of the items you purchased.
Please keep in mind that we offer a no questions asked 30 day free return policy that gives our customers the opportunity to fully try out our products
Our team will follow up with you in order to coordinate return and refund of the items with the sizing problem.
We will also make sure to follow up on your feedback with our product team in order to improve our sizing.
Please feel free to reach out to us at hello@ocoza.com if you need any further assistance in the mean time.
Best wishes
Ocoza Team
Amazing quality!
20 ottobre 2021
I recommend it’s soft and amazing
19 ottobre 2021
It’s a lightweight material I would say…
It’s a lightweight material I would say more suitable for summer
6 ottobre 2021
Absolutely gorgeous towels
Absolutely gorgeous towels! The softest , fluffiest towels I’ve ever had, highly recommend! Love the company ethos too , very mindful of our planet and carbon footprint
6 ottobre 2021
Great quality products
Great quality products, fast delivery and very good customer service. Recommended.
2 ottobre 2021
I love my robe
I love my robe, it's incredibly soft and lovely, the packaging was thoughtful and delivery as promised. Very happy!
21 settembre 2021
Good quality
18 settembre 2021
Lovely cotton sheets and excellent…
Lovely cotton sheets and excellent customer care
12 settembre 2021
I adore this bedding
I adore this bedding! The cotton is so crisp and soft, I’ve had the best night sleep 🥰 when delivered it was beautifully packaged and presented - will definitely be ordering again!
4 settembre 2021
The duvet cover is very soft and cozy
The duvet cover is very soft and cozy. I surely will buy more.
3 settembre 2021
Beautiful bedding very good quality
Beautiful bedding very good quality. Arrived when stated thank you
2 settembre 2021
Really good and soft material
All the products I purchased I’m so pleased with.
The material is nice,the bedding is like a thick sateen.
Very nice touch of the little gift inside the box…appriciated!
27 agosto 2021
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