Terrible. I should have read more reviews and just shopped local. I’ve emailed twice to follow up on my order and still have no confirmation that I will receive the UT2s I purchased. Have to try get... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Product didn’t arrive by required date. No shipping confirmation as per their T and C’s. Therefore cancelled by email. Ocoopa refused cancellation saying product had been shipped. I highlighted that i... Leggi di più
Ordered a pair of hand warmers on the 9th September. 8 days later status still shows 'unfulfilled' despite their claim that shipping is within 2- 5 days. Have sent 2 emails both of which have been ign... Leggi di più
I’ve been using this hand warmer for a month now, and it’s fantastic! The design is compact, it feels great in the hand, and the weight is perfect for carrying around. What impressed me the most is ho... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Top rechargeable hand warmers brand, the choice of millions of users. As the industry-leading brand of rechargeable hand warmers, over the years, Ocoopa has provided the best solution for the warmth needs of millions of users. Ocoopa's product offerings include the classic, durable, and diverse Halo series, as well as the industry's first detachable and interchangeable Union series, which allows you to enjoy comfort without fear of cold, whether for home use，daily use or outdoor sports.
Informazioni di contatto
Cina
- ocoopa.com
2,5
Scarso
30 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Terrible company
Terrible company and customer service.I ordered 4 handwarmers one month ago.Still didn't receive update that my package is sent, I wrote 3 e-mails to their customer support with no reply from their side.Don't order from their webpage.
6 febbraio 2024
Non scritta su invito
Poor performance in cold conditions
Bought one of these for playing golf as I have arthritis in one of my hands. Charged the hand warmer up to full and after only 4 holes ( 1 hr ) the thing was dead. Their documentation states that the estimated working time is based on tests done at 25 deg C !! Who needs a hand warmer at that temp !! I was using mine when the temp was approx 4 deg so think before you buy.
28 gennaio 2024
Non scritta su invito
Bought the magnetic Ocoopa hand warmers…
Bought the magnetic Ocoopa hand warmers model UT3055 that are supposed to stay warm for 4hrs each.
They only lasted 2 hours each.They tried to tell me that in cold outdoor weather they won't last as long.
I proceeded to tell them I carried out a test in my kitchen with an ambient temp of 22degs and they still only lasted 2 hours . Fighting with them for weeks now trying to get a full refund for a faulty product . They are now trying to offer me a 20% discount for a product that is faulty . Not a hope am I taking it , pushing for a full refund or an upgrade to a better more reliable product and hopefully one that does what it says on the package .. Very bad company to deal with .. They are based in Bejing ...
26 gennaio 2024
Non scritta su invito
Terrible company and terrible customer…
Terrible company and terrible customer service. If you want to send the product back, they will not give you the address of where the package need to be send to. Instead they will try to give you a small discount for the product you bought but after ten times asking I still don't have the information i'm looking for,
5 gennaio 2024
Non scritta su invito
I purchased 2 hand warmers on the 19th…
I purchased 2 hand warmers on the 19th of December and received the package on the 23rd without any problems, everything was perfect, this product is so great, I should have discovered it earlier
19 dicembre 2023
Non scritta su invito
Terrible experience
Terrible experience - avoid at all costs. The website has a shipping countdown to buy items to guarantee your item is delivered before Christmas. This is fake. They didn’t have the colour item I wanted and sent me an email if I could ask for another. I did. They pretend I didn’t send that update until I shared a screenshot. The shipping wasn’t sent out for weeks. The tracking ID provided is fake. Their entire operation is terrible
24 dicembre 2023
Non scritta su invito
Shipped (no arrival estimate) a month after ordering
I hesitate to give a poor review before I even receive the product, but I ordered in mid-November and have received no update. The tracking info said it was just shipped on Dec 12th with no estimated date of arrival. This makes us consumers really wary that we're being scammed and I really hate that feeling.
19 dicembre 2023
Non scritta su invito
I ordered 2 hand-warmers over 1 month…
I ordered 2 hand-warmers over 1 month ago, costing €75:84. I haven't received them. I contacted Ocoopa twice about this and still no handwarmers.
I ordered direct from ocoopa.com
12 dicembre 2023
Non scritta su invito
Product didn’t arrive by required date
Product didn’t arrive by required date. No shipping confirmation as per their T and C’s. Therefore cancelled by email. Ocoopa refused cancellation saying product had been shipped. I highlighted that if it had been shipped I would have had a shipping email. Reported to Paypal and thankfully their resolution centre made a chargeback in my favour.
7 novembre 2023
Non scritta su invito
Fast shipping & great product
Fast shipping & great product. Really pleased!
12 ottobre 2023
Non scritta su invito
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