Oakandhoneyfurniture Recensioni 

This is a scam company. They do not send you the products but will take your money. Ordered products 10/05/2025. Got an email to say they were on there way on 21/05/2025 but shipping tracker just said “Products ordered” and never updated. I contacted the support email address on my confirmation email and got no reply. On my credit card statement the contact number was a mobile number which took me to a woman who promised me I would get the shipping info in 20 mins and would get the products the next day. I didn’t. She blocked my number so I couldn’t call again. Had to go through my credit card to get a refund. Don’t buy anything from here! It appears too good to be true because it is!

This is 100% a scam. The positive reviews are now - on a second reading - obviously fake. The site responded incredibly quickly when I was interested in buying a product and vanished the second payment had cleared. My order cancellations have been ignored.

Scam scam scam stay clear 1200 pounds no item no money refunded no emails and blocked on a mobile number i have have address that's next on the list well today I got my 1200 pound back from my bank and they and the police are looking into this so called website scam be carefull do not order from this site 100 percent scam all the good reviews are lies friends of there's putting them on to make it look good

Don't know how else to get a response from Ella and her company. Have tried patience, calls, online chats, and emails - like other people here - but, unfortunately, to no avail. Would really like a refund for our order of the coffee table. It was over 40 days and well over the 2 week delivery time promised at check out and shockingly only the legs of the table arrived from China and the quality is very poor. I didn't want to leave this review as it is a start up business but seems we have been ghosted and we would like a refund asap please.

Let’s see if I get a response this way!! It appears I am not the only one having severe issues and now looks as though I will not be receiving my order and will do whatever it takes to get back my £1000 approximately

Ella seemed great in the beginning found and item I wanted and guaranteed the arrival of my item before my business opened which is Saturday!!!!!!
So when you do respond I am not interested in your 30-50 days shipping story as your website also states quick delivery.

My item was “dispatched” on the 19th May!

I want answers

I’ve found addresses for the company and will be posting them

Scam
Ordered two chairs. Waited 45 days (not est delivery of 2 weeks). They were directly from Ali express, damaged. Also not as described - the photo had been photoshopped and stated 'solid wood and leather'. They were 'fashion chairs' as described on the box from China.
When I raised this issue with the company they asked for photos, evidence etc of my claims which i gave. They refuted the clear evidence. Refused the refund. I then stated consumer law re I have the right to return within 14 days they send a domestic home address and said I have to pay for the return., which is not stated on their website.
As the items where 'misrepresetned' they by law had to pay for the refund. They refused.
They then sent a laughing face 😂 I could put photos at the horror of what I received compared to what they claimed to be selling.

Can someone please get back to me with an update? I have placed an order on the 28th April for a reception desk and still have not heard anything about tracking and delivery. Is that ever going to be delivered? I have sent 10 emails, I have called and your phone is constantly off, no one is responding on the chat option on the website? I have paid over £1000 so I expecting at least some level of customer service. I am very close of just cancelling the order and claim back my funds. My new business depend on when the desk will arrive and to be fair I need some clarity as soon as possible.

Update: PLEASE DO NOT ORDER FROM THEM! THIS WEBSITE IS A SCAM. I HAVE EMAILED AGAIN AFTER MY REVIEW AND STILL NO RESPONSE. THEY HAVE STOLEN MY MONEY AND DISAPPEARED. IGNORE IGNORE IGNORE! THIS WEBSITE WILL NOW BE REPORTED TO ACTION FRAUD.

Can anybody get hold of this company I’ve left about 20 messages over the past 2 days with no response absolutely appalling

I was interested in buying one of the armchairs. I thought it was odd that for an item listed for almost £1000 RRP there were no details about the materials used, where it was manufactured or a warranty offered. I also felt like the images looked like they might be AI generated.

I emailed and requested information about the material used/manufacturing location and for a response to this. I then emailed to ask about warranty and trust pilot reviews and got no response.

I then used the chat function on their website. Their website has an icon which states they have ‘excellent’ trustpilot reviews. They sent me a link to this exact website where they have a 3.5 average rating and some very concerning reviews. When I raised it with them, they said they’d had a large amount of orders over the bank holiday weekend which effected their rating but it had all been resolved and now everyone was happy with their order. You can see from the other reviews on here is not the case. It concerns me that the company are not being transparent on their website.

Because I was concerned the website is potential a scam filled with AI generated images, I asked for some further images of the item I was interested in and a video of the item. I was assured they had extra images and would email me additional photos - this did not happen. The customer service said sending a video might not be possible as lots of staff are on annual leave - the fact that they won’t send a video of a item and they are an online retailer raised even more alarm bells.

I followed up the following day to request the additional images (which they said they would send within 10 minutes) and got no response.

Some things that have made me concerned:
- All the reviews on the website are 5* and are all posted on the same dates - either the 25th, 26th or 29th April. If you go on the website and look at any item that has reviews you can see they are all posted on the same date which is very odd.
- I checked their Terms of service on their website which state ‘We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.’ This is very concerning, particularly as they are an online retailer and they are essentially saying the information they provide can’t be relied upon. Where are customers supposed to access more accurate information?!
- Their Instagram was only set up in January this year. They have posted that they’ve won a Global Recognition Award. They’ve not specified what for. I did a little digging there is concern around the global recognition awards themselves and ‘fake rewards’ being used to boost profiles.

Because of all of my concerns, I’ve decided not to order from this website and would encourage others to be cautious and do their due diligence before placing an order.

*UPDATE*
- 9 days after my request for additional images/a video of the item I was interested in buying the company have still not supplied these, making me more convinced they are use AI imagery
- They stated in their reply that they adjusted their Trustpilot badge on their website for accuracy. This is a lie and it was never updated.
- They stated the reviews being published on the same date was a technical issues. There have been no further reviews since the multiple dates in April which I find a worrying as they claim to have had 20,000 happy customers since registering their business with Companies House on the 24th March 2025
- Having reviewed other legitimate furniture website such as MADE, M&S etc. this companies terms of service are not standard and the wording is concerning & releases them of any responsibility. It is to protect them and not customers.
- The returns address on the website is a residential address in Coulsdon. The company currently have 249 pieces of furniture listed and a residential address would not have the infrastructure to handle this volume of returns
- Although they claim to have a 30 day money back guarantee, their returns policy states ‘Unfortunately, we cannot accept returns on sale items or gift cards.’ Almost everything on the site is currently listed for sale, including furniture classified as ‘New Arrivals’
- After searching the company on Companies House I discovered the founder of Oak & Honey has registered 4 different furniture companies in the last 9 months. The most recent business which was registered on the 21st May 2025 the day after I left this review

I hope this review helps prevent people loosing their money and would encourage anyone who has already lost money to this company to report it to Action Fraud.

No surprise they have 3.7 here. I got a coffee table and it supposed to be delivered 6 days ago but still I don’t even see anything even to track it.They do not answers calls and when I try to reach out from chat they say they will check but it has been 2 days I haven’t heard them. Are they still checking ? I don’t even know what to do. I paid 588£ and I don’t even get an answer !!!! Poor customer service poor communication!

UPDATE::

I placed an order on May 3rd, and as of today, May 25th, I have still not received a valid tracking number. The only tracking code provided on their website is an invalid FedEx number that leads nowhere. Despite multiple emails, support has failed to provide any accurate tracking information or real updates.

This is completely unacceptable. Their shipping policy promises transparency and timelines, but none of that has been honored. It’s been over three weeks, and I have no idea where my order is or if it has even shipped.

The lack of communication, accountability, and basic customer service is alarming. We have now formally requested a refund, as we no longer trust this company to deliver what we paid for. I would not recommend ordering from Oak & Honey unless you’re willing to deal with delays, silence, and a total lack of transparency.

Absolutely awful - I think its a scam

Ordered in March and was told my expected delivery was April 2nd. I have still not received this item.

I have been told that I had cancelled the transaction (I hadn't), I have received repeated promises that the goods will imminently arrived. I was told the carrier couldn't deliver because the address was wrong (it wasn't). And the tracking link I was given isn't working online.

Fairly sure this is scam and now I am being ignore.
DO NOT ORDER FROM HERE

** Reply to the reply **
- My Address was not incorrect, this is a lie.
- I have received no emails regarding collecting my parcel, and have emailed your customer service team 3 times with no response

Guys this is a scam website. Do NOT make the mistake we made and order from here. We ordered on 20 April and still nothing. Despite numerous chasers we have not received any information on when our items are coming and what's worse the tracking number they provided makes it clear that these items are fulfilled by Ali Express. Shocking...

I just read their response. It's complete and utter nonsense. Feel free to track yourself through the EVRI website - H03TJA0101841964

Someone called Tracy emailed us 12 days ago and informed us "I have escalated your order with our fulfilment and logistics teams, and I am awaiting an urgent update on its status."

still nothing...

& don't bother asking for a refund either as you'll get the following reply

"In line with our policy, once the items are either confirmed as returned or recovered, we will be able to process a full refund. I am closely monitoring this case and will keep you updated throughout."

So they don't fulfil your AliExpress order, they don't agree to a refund despite not shipping anything to you and then they ghost / gaslight you. If this was a partner they'd be labelled toxic.

DO NOT DO IT! JUST PAY THE SAME AMOUNT SOMEWHERE ELSE. CHARGEBACK INITIATED.

FURTHER RESPONSE

I'd be grateful if instead of replying to every comment I raise with meaningless platitudes you would simply update me on where the items are... "your order is in transit with tracking updates available" - more lies...

FURTHER RESPONSE - After claiming that they could deliver the item weeks ago they now claim that our order is in fact not ready yet...

I’m so happy with my order from Oak and Honey. The quality is amazing, even better than I expected, and the customer service was so friendly and helpful. Everything arrived quickly and was packaged beautifully. I’ll definitely be ordering again!

Do not buy from this website. I spent a lot of money on some dining chairs and when they arrived they were not the chairs that I ordered.They were nothing like the photo and were cheap and tacky. Ella from Oak and Honey has refused to refund me and is now ignoring my emails/phone calls.