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We Are NUCO Recensioni 

190
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TrustScore 4.5 su 5

4,6

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Valutata 5 stelle su 5

I’ve been on a few Nuco trips, 2x SOS and a ski trip with my uni, and enjoyed them all throughly. George our account manager is excellent, she perfectly creates a welcoming but professional atmosphere... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The NUCO reps were amazing, specifically Heidi and Jenson for the trip to Tignes, Easter 2026. They really made the whole experience fantastic and any problems we had were solved by them as soon as po... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Really well organised trip, plans were always made clear by the reps. Scotty the medic did a great job at keeping everyone safe the entire trip. The reps Millie, Ollie and Tom were amazing and made su... Leggi di più

Valutata 5 stelle su 5

We stayed at les arcs and our rep was the one and only james zhou (kimchi). Potentially the most unreal human i have ever met. He saved me from a burning building after saving 25 small french children... Leggi di più

Dettagli dell'azienda

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Scritti dall'azienda

We Are NUCO, the student arm of NUCO Travel, is the UK's largest student snowsports operator. As The Home of Student Travel, we have been doing what we love since 2012. This is where the NUCO Travel journey begins ⛷


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

190 recensioni

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4,6

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(190)

179 recensioni negli ultimi 12 mesi

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Valutata 3 stelle su 5

Avoriaz was unsafe

I thought all of the Nuco reps were really helpful. However, the room we had was way too small for 5 people, I went on the trip last year in tinges and had a much bigger room for less people. The room didn’t have a lot of essential things such as a kettle and there wasn’t a lot of storage space. The toilet seat was broken as well as out main cupboard/wardrobe so we had to keep most of our clothes on the floor. The traveler’s that were on the trip really put a damper on everyone’s holiday. I felt threatened and was cat called multiple times on nights out on the way to the club and on the way home. They were kissing me on the neck from the behind, grabbing my waist and being sexually agressive towards me and my friends. We were staying in a hotel with a lot of them staying in it and they cornered us on the first night and were kissing my friend continuously on the cheek so I had to push them off. I feel like many locals were talking about the fact they were here and said it was a well-known fact that they were coming at this time of the year. The women at the ski rental place told me about them coming on arrival and told us to put our skis away before après to prevent them being stolen which took a lot of time to do everyday. I think the trip should not have been booked at this time and more could have been done about it other than just asking us if we were safe to walk home. Because even walking in a group with men we were still attacked and no one walked us up to our room so we had issues walking from the ground floor to our room. I think the nights out weren’t very well planned as we ended up at the same place every day and there wasn’t a lack of communication to tell us that people had moved from the original plans of the night to another place. I’m just a bit disappointed because it was a lot of money. I had a good time but could have been planned better.

16 gennaio 2026
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Risposta di We Are NUCO

Dear Marnie, Thank you for taking the time to share your feedback following your recent trip. While we’re pleased to hear that you found the NUCO representatives helpful, we’re sorry to learn that several aspects of your experience did not meet your expectations.

We regret the accommodation issues you encountered, including the room size, lack of storage, and broken fixtures. These concerns should have been addressed during the stay. I cannot see any record of these issues being raised during the trip by yourself. If they had been, we would have been able to look at rectifying these as quickly and effectively as possible.

We are particularly concerned by what you’ve described regarding your personal safety and the behaviour experienced from other travellers. This is unacceptable, and we are very sorry that this affected your holiday. Unfortunately, we cannot control other groups booking into the same resort during the same timeframe. However, once we became aware of issues involving another group, we took immediate action by deploying additional security and welfare team members from the UK to better support our passengers.

Changes to the nightlife programme were made as a direct result of these issues, with passenger safety as the priority. We appreciate that this led to repetition and some confusion, and we apologise that communication around these changes was not as clear as it should have been.

We understand this was a significant financial investment, and while we’re glad you enjoyed parts of the trip, we acknowledge that there were areas that could have been better managed. Your feedback will be shared internally to help inform future planning.

If you would like to discuss this further, please do reach out to us via email and we would be delighted to discuss this further.

Valutata 5 stelle su 5

We had a great experience on the Nuco…

We had a great experience on the Nuco trip, our rep Zara was so friendly and helpful, she checked up on us all the time and always let us know what was going on. Tommy and Cleo were really nice aswell. I would definitely book another trip with Nuco.

16 gennaio 2026
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Risposta di We Are NUCO

Thank you for the great review! We're glad you loved your trip and the reps on your trip. We hope to see you on another We Are NUCO trip in the future :)

Valutata 5 stelle su 5

Had the best week in Risoul thanks to…

Had the best week in Risoul thanks to our NUCO rep Cassie who went above and beyond to make sure we were having an amazing time & answered any questions we had throughout the trip. Thanks Cassie!

10 gennaio 2026
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Risposta di We Are NUCO

We're over the moon you loved Risoul! It's an exciting new resort and it sounds like our reps made it a special one. Hopefully see you on another We Are NUCO trip soon :)

Valutata 5 stelle su 5

Amazing Experience

Just got back from Risoul with Nuco. Everything was amazing from the ski to the apres and the nightlife. Our rep Cassie was amazing and went above and beyond with everything over our stay and made sure we had a great time.

17 gennaio 2026
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Risposta di We Are NUCO

Another gorgeous review about Cassie, we love to hear it!! We're glad you had an amazing week and hope to see you on another We Are NUCO week soon :)

Valutata 5 stelle su 5

Room Rep

We stayed in Avoriaz and had Campbell as our room rep, he was absolutely amazing and brought such good vibes to our room. He was so friendly and really made our experience so much more fun!!

17 gennaio 2026
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Risposta di We Are NUCO

What an awesome review of Campbell!! Thank you for taking the time to leave us feedback, we hope to see you on another We Are NUCO trip in the future :)

Valutata 5 stelle su 5

Thank you Monty!

I am just back from Risoul! What a wonderful and crazy week it was. Both my friends and I were extremely lucky with our NUCO rep Monty. He was always there to answer questions, very knowledgeable and very fast sorting and problems we had. Thank you to him we had an amazing holiday with no issues!

3 gennaio 2026
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Risposta di We Are NUCO

Amazing review about Monty, we love that you loved him! Thanks for taking the time to leave us a review, and we hope to see you on another trip soon :)

Valutata 5 stelle su 5

First time skiing

NUCO was great with making sure everything was organised, from beginner lessons to accommodation and airport transfer. Gus was a great rep, checking in on my room every night to see if we had everything we needed. He was very friendly and helpful & really went above and beyond. Abi was also very helpful, particularly when our airport transfer home was delayed 4 hours due to the weather. Overall it was a very memorable and fun trip:)

3 gennaio 2026
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Risposta di We Are NUCO

This is an awesome review!! Thank you so much for taking the time to leave us such a detailed review, we massively appreciate it. Hopefully see you for another week of fun in the future :)

Valutata 5 stelle su 5

Great organisation

Great organisation. Reps were very helpful and fun to be around. Events were all well planned out and enjoyable. Accommodation was suitable for us and easily accessible. Overall very pleasant experience.

10 gennaio 2026
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Risposta di We Are NUCO

Thank you for the great review!! We appreciate you taking the time to tell us about your experience. Hopefully see you again in the future for another week of fun!!

Valutata 5 stelle su 5

Positives of NUCO

organisation was good , reps were friendly , resort was easy and nice and close to the accom

3 gennaio 2026
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Risposta di We Are NUCO

Thank you Izzy for the great review! We're glad you enjoyed the resort and hope to see you on another WeAreNUCO trip soon :)

Valutata 5 stelle su 5

Thank you for an amazing week!

I have just had an amazing week in Les Arcs 1800 with GCUSC. Myself and the rest of the committee were so impressed with Nuco and the smoothness of the trip from early on in the year planning to being out in resort. Our account manager, Dom, has been amazing with all his support to making the trip such a success. We had amazing reps out in resort. Archie G was part of our room rounds and was amazing throughout the week. He was great fun and made it such an amazing week. All the other reps were also amazing including Stuart R who brought lots of laughs and banter and Alex P both making it an enjoyable week. Phoebe, Emily and Ruth who hosted evenings with our uni were also really lovely reps and made the nights good fun. There were so many more lovely reps and thank you to Nuco for making it such an amazing week.

3 gennaio 2026
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Risposta di We Are NUCO

Thank you so much for the kind words Molly! We're delighted to hear that you loved your trip to Les Arcs and the resort team were super helpful. We'll pass on the lovely words to Dom and we hope to see you travel again with us soon!

Valutata 5 stelle su 5

NATHIANIAL THE NUCO REP IS THE GOAT

NATHIANIAL THE NUCO REP IS THE GOAT. #give him a raise

10 gennaio 2026
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Risposta di We Are NUCO

Thanks Freya for your review! We’re so glad to hear you had such a great time and that Nathianial really enhanced your trip. We can’t wait to see you on another trip with us soon!

Valutata 5 stelle su 5

Good holiday lots of fun

Good holiday lots of fun events and friendly staff, some stuff a bit disorganised but that’s to be expected, but big shout out to our room rep Zoë who was super friendly and helpful even when the French security at our hotel was cosplaying the thought police from 1984p

8 gennaio 2026
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Risposta di We Are NUCO

We really appreciate your review Gregor and it’s wonderful to hear you had a good ski trip. We're so glad to know Zoë helped you and made sure you had a brilliant time. Hopefully, we'll see you in the future on another trip soon!

Valutata 1 stelle su 5

Clueless, Overpriced, and Misleading

The rooms were ridiculously small — toilets so cramped you couldn’t sit down with the door closed. To make matters worse, there were other people already in our room on arrival, which NUCO had no idea about. That level of incompetence was consistent throughout the trip.

We were repeatedly told (even by a manager) that NUCO wristbands gave bar discounts, yet no one could ever explain what those discounts actually were. I didn’t wear my wristband once and paid the exact same prices and accessed the same venues as everyone else, unless a QR code was required — so what was the point?

Communication was appalling. We weren’t told about stops, travel details, or that free meal vouchers existed. These were only handed out at the docks, despite staff having them from the start of the journey, meaning many people ate beforehand for no reason.

Event pricing was misleading. “Free drink on entry” was advertised as a large beer — we received a 25cl. The BBQ was £14 for a burger and a 33cl drink, while people who paid on the day were charged €8 for the exact same thing.

Staff were largely unhelpful, often responding with “I don’t know” and making no effort to find answers. I feel completely cheated and would never book through NUCO again.

9 gennaio 2026
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Risposta di We Are NUCO

Hi John, Thank you for taking the time to reach out regarding your trip to Risoul.

We regret the accommodation issues you experienced, including the room size and occupancy on arrival. While the accommodations we work with for large group trips are not luxury options and some can have limited space, your experience should have been better than it was, and we apologise for this.

Regarding wristbands, Risoul is one of our smaller and newer resorts, so we do not have as many established relationships with local bars as we do in larger resorts such as Val Thorens or Tignes. However, we do offer some drinks deals at venues in the resort. We’re sorry this was not communicated clearly during your trip and will review our processes to improve this for future trips.

With respect to the event, the description stated:
"Fuel up for the RailJam by pre-ordering your burger and beer! Whether you're throwing down tricks or just here for the show, the NUCO Rail Jam is the place to be! Expect epic tricks, tasty bites, and all the vibes you can handle. Compete, cheer, or just soak it all in — this is one you won't want to miss!" We apologise if those who hadn’t pre-booked received a lower price for the same option. This matter has been escalated to our events team for further review.

We greatly appreciate your feedback and will use it to improve our operations. While we understand your frustration, we hope this reassures you that we take all concerns seriously.

Valutata 4 stelle su 5

Events were great but poor emergency planning

Events and lessons etc were great, but knowledge of resort was poor by some and also emergency availability was poor on the night me and my injured friend were left stranded on the streets, since no buses or train operate overnight.

9 gennaio 2026
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Risposta di We Are NUCO

Hi Jack! Thank you for taking the time to leave a review. We're so pleased you loved the events and lessons on your week.
We'd love to hear more about the emergancy availability and how we could improve on this. We’d really appreciate it if you could email us at info@nucotravel.com to share more details about your experience. We’re always eager to improve and ensure all passengers have a positive experience with us.
Thanks again for your feedback!

Valutata 1 stelle su 5

Horrid customer service waiting time

Good if you don't run into any trouble during the booking process, which you most likely will. It's like mission impossible trying to reach a real person on their Live Chat if you need help with anything more complicated than what their AI chatbot can handle. I have had to wait for over an hour in front of the webpage on several occasions for a response. This subsequently made me double booked on my airport transfer and lost money.

7 gennaio 2026
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Risposta di We Are NUCO

Hi Andy, Thank you for your feedback, and we’re sorry for the difficulties you experienced with our live chat and the impact on your airport transfer booking.

We’ve invested in our AI chatbot to handle simple queries, allowing our team to focus on the more complex issues our passengers may have. We do our best to respond to all live chat messages quickly, but due to the seasonal nature of our business, delays can sometimes occur. For urgent matters, we’re also available by phone for immediate assistance.

We appreciate you bringing this to our attention and will continue working to improve our support.

Valutata 5 stelle su 5

Great time

Great time, the only issues were with the room! So nothing to report thus far, great organisation, and a overall brilliant trip

27 dicembre 2025
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Risposta di We Are NUCO

Thanks for the review Alexander! We really appreciate your feedback and look forward to welcoming you on a future trip.

Valutata 5 stelle su 5

Bag left on coach

My bag was left in the coach and Oliver helped me get the bag back, great communication and friendly help making it an easy experience for an annoying mistake

20 dicembre 2025
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Risposta di We Are NUCO

Thanks Thomas for taking the time to leave us a review. We’re glad to hear Oliver was able to help you recover your bag and turn a stressful moment into an easy experience! We hope you have a great rest of your trip.

Valutata 5 stelle su 5

Maeve on customer service was so…

Maeve on customer service was so helpful, kind and patient in resolving a stressful issue for me and a friend. Thanks again!!

4 gennaio 2026
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Risposta di We Are NUCO

Thank you so much for your kind review Aisling. We’re really pleased to hear that Maeve was able to help resolve a stressful situation with such patience and care, we’ll be sure to pass on your lovely feedback to her. Thanks again for taking the time to share, and we hope you have a fab trip!

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