NÓVU Recensioni 815

Op 30 januari voor ruim 300 euro een bestelling geplaatst. Een dikke week later kreeg ik een bericht van PostNL dat ik 120 euro aan importkosten moest betalen. Gezien dit bedrag en het feit dat het nergens van te voren met mij gecommuniceerd was besloot ik om de de kosten te weigeren, toen heb ik de bestelling terug retour laten sturen naar NOVU. We zijn nu 3 maand verder en heb nog steeds mijn geld niet terug, klantenservice gebruikt elke keer de smoes dat retourzendingen worden verzameld en in 1x verwerkt worden om tijd en kosten te besparen.

Ik heb als consument nooit de bestelling ontvangen dus er is niks met de bestelling gebeurd, restitutie zou dus meteen plaats kunnen vinden maar dit doen ze niet. Inmiddels reageert de klantenservice helemaal niet meer nadat ik meerdere keren heb gemaild en gevraagd om updates, pure oplichterij dit!

Zeer slecht. Mijn bestelling van 25 april is nog steeds niet binnen gekomen terwijl er staat 1-3 werkdagen levertijd. Er word ook niet op de mail gereageerd.

Ik verwacht mijn bestelling!

Scam-like behavior – 4 months, no product, no refund!

I ordered a product from this company over FOUR months ago, and it never arrived. Despite countless emails and messages, I’ve received no updates unless I chase them, and even then, it’s just vague promises with zero resolution.

I’ve been waiting over 120 days for a refund that I’m apparently never going to see. The responsibility has been entirely on me to keep following up — they have shown no initiative, no accountability, and no respect for their customers.

This is beyond poor service — it’s completely unprofessional and unacceptable. I am now exploring formal action against them, because this feels more like a scam than a legitimate business.

Ordered for the first time and really pleased with what I got. I also had some issues with my order. Jim went above and beyond to help me.

This might be the worst company ever. I ordered on the 15th of March. It said within two weeks I would have received the items, unfortunately by the 30th the items weren’t even with the courier, and so I wanted to cancel the order as they were still in possession of Novu. After emailing them, Jim said that it wasn’t possible to cancel the order because it was already with the courier. I told him that was untrue but no further reaction came.
April 8th it finally said the item had arrived at the courier and after having paid the customs clearance fee, the items arrived April 18th.
To make matters worse after waiting more than a month on these items, the quality was subpar and so I wanted to return the items, the return form indicated my items were not eligible for return. The customer service doesn’t help at all.
So after €300 spent, I am a lesson and 2 awful sweaters richer. Don’t make the same mistake.

DONT BUY HERE

I almost never leave behind reviews, but now I have to. I've ordered sat Novu, and returned 1 item. And they 'return your funds', but you can only use these funds to order again at Novu. So, you don't get your money back at all. I have never experienced something like this in my life. Never order at here again please. Plus, once you order outside the UK, you also have to pay additional importing fee's.

Quality clobber from novu, really nice material used on all the items I’ve bought and the fits are 👌 on top of that Excellent customer service Jim got strait back in touch with me with the information I needed no hesitation great company.

Jim has excellent customer service. He was very helpful in resolving my customer request. The clothing is also very high quality, would recommend!

Ik heb eind maart 2025 een t shirt en een overhemd besteld. Maar deze ligt al sinds 31 maart stil bij jullie afzender. Jullie mail adres werkt niet en ben 100 euro kwijt. Het gaat om bestelling 175301

Don‘t buy. They never deliver the goods i ordered for 500€.
They are betrayers..

I've had two previous experiences with Novu that weren't good, in fact they were really bad. A lot of their clothes look really good and are different from other brands so I couldn't help but give them one more try.

This time I actually received my pleated trousers in a good timeframe. They were as I envisaged, very good quality and the fit was amazing. There are a lot of bad reviews on here that are likely true but Novu have seemingly listened and improved, so I take my hats off to them. I will definitely be ordering again.

I ordered clothing on March 3, 2025 in the amount of $188.82. I am abit concerned as I have yet to receive my product. Could someone advise me as I received an email advising it had been shipped on March 7, 2025. It is now March 26 and I have not received anything.

Dont buy! CUSTOMER SERVICE IS TERRIBLE AND DONT GIVE MONEY BACK! Lost €200,-

I had a very disappointing experience with NÓVU. I placed an order about a month and a half before Christmas, expecting it to arrive in time for the holidays. Unfortunately, it only showed up late in January. By that point, I no longer needed the item, so I refused the delivery. The parcel was returned to the carrier but has since been stuck in transit, and I have not received a refund. Despite numerous attempts to resolve the issue, I was repeatedly told to contact FedEx, while FedEx directed me back to NÓVU. This back-and-forth has left me with no resolution and no refund. Novu knows I don't have the parcel as FedEx tracking locates it in the Netherlands. Still no refund! I’m now considering legal action to get this resolved. Overall, a very frustrating experience.

Amazing customer services by one of the team there by the name of Jim. Swift responses at all times and very helpful when it came to returns and retrieving my details for store credit two months down the line. If only all the other online retailers were as effective and reliable as Novu.

Communication is good, but the return policy is a tad harsh. No Christmas extension... so paid extra for postage as the said but I did post it very later on as my car with the packaging had an accident it hasn't been me until the end of last month and then I posted it our asap. They had not empathy to help, so I'm stuch=k with a XS Polo top.

Amazing quality.

Ordered more than one size and colour and I must say the quality is amazing for the price i paid in the sale.

Would most definitely recommend them as the customer service was very understanding and helpful.

Really good choices and great quality.

AVOID!! You will not get your money back.

I ordered x2 jumpers in December 2023 and returned one with great difficulty due to the abysmal customer service team that take weeks to respond & that thier returns policy is quite cleverly hidden on their website. You have to copy and paste a link in a new tab to start a return as there’s no information on returns on the delivery note.
Due to this and the Xmas period in Dec 23 they refused to refund me and after 24 months of emailing back and fourth with multiple different people they finally offered me a credit note (how kind) this customer service member only responds in the late hours of a Friday evening by the way. They issued a credit note that then didn’t work, after another 2 weeks of back and forth emails they had issued the credit note to my email address and spelt it incorrectly, I then ordered stuff I didn’t really want as don’t want to deal with this company any longer and through gritted teeth as that don’t have any sets left that match in size and guess what the order turned up in terrible condition and items I ordered were in the wrong size and I’ve had to start a return again at my cost again and it states I’ll receive a £5 credit not opposed to the £100+ I received.

This company is an absolute shambles and will now take this to trading standards to resolve. They’ll no doubt respond with excuses and try and blame the customer like all the other negative feedback left.

Clothes are ok but nowhere near worth the hassle of dealing with this mess of a company. Would give zero stars if possible. THEY DO NOT WANT TO GIVE YOU YOUR MONEY BACK.

UPDATE 24/02/2025. Please see their reply, unaccountable for their terrible customer service and are actually telling lies now. every email received from their customer service has been saved and can prove their below the below statement is false i did not receive a credit note at all until 2 weeks ago, this will be shared with trading standards.

I’ve had an on going dispute for 2 months now. The customer service team ignore my emails. They don’t reply. I must’ve sent them 10 emails with no response. It’s ming boggling how little they care. If anyone picks this up, I need this dealt with as a priority. You’re holding back hundreds of pounds of my money. And you have my clothes returned. I genuinely cannot believe how bad the customer service team is. It’s utterly disgraceful. The cost of finding new customers will be higher than the cost of refunding me what’s owed.

If I could give zero stars, I would. I ordered an item from NOVU on January 3rd—it’s now February 19th, and I have received absolutely nothing. No tracking updates, no clear communication, just a black hole where my order should be.

I have reached out multiple times via email, only to be met with generic responses like, "We will escalate this to management." Well, guess what? Nothing happened. I followed up again, and now they don’t even bother responding. The lack of customer service is appalling, and at this point, I have no idea if I’ll ever see my order or my money again.

This feels like a scam—take your money and disappear. DO NOT waste your time or money on this company. Learn from my mistake and shop elsewhere.