Nova Blooms helped us throughout first lockdown by supplying us with fresh fruit and vegetables during a time when we had to self shield and had no other means of shopping. Since that time whenever... Leggi di più
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I bought a beautiful Red Asian orchid from Novablooms in January for my birthday. This is the second orchid I have bought from here. The first one, bought a year ago, is going strong but my Red Asian... Leggi di più
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A beautiful orchid delivered very well-packaged, just two days before Christmas. Hid the box in a cupboard until gifting it on the 25th, and on opening it looked fantastic, and the recipient was most... Leggi di più
Have been ordering from nova blooms for over a year now. Flowers have always been good quality. This time round, the orchids that turned up withered within 3 days despite providing water and plant foo... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Flowers and plants, online delivery, straight to your door. We make the sending and receiving of our products a joy. So if something isn’t 100% perfect, our customer service team will always go the extra mile to make it right. We are here to help and ready to assist you in any occasion or situation.
Informazioni di contatto
Vine Nurseries, Spout Ln, Stanwell Moor, TW19 6BN, Staines, Regno Unito
- 020 8106 1196
- contact@novablooms.com
- novablooms.com
4,1
Molto buono
1K recensioni
Nessuna traccia di inviti alla recensione precedenti
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Beautiful orchid but courier couldn't…
Beautiful orchid but courier couldn't read the way to stand the package so a few flowers knocked off. Otherwise would have given 5 stars
4 aprile 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
We are sorry that the courier failed to read our boxes, we do try our best to make it as clear as possible and pack our products with the care the require to try and avoid any damage,
Thank you for bringing this to my attention.
Best Wishes,
Hayley
beautiful orchid
Easy to order, delivered on the day I selected and the orchid arrived well packaged. My wife was very happy with the surprise! I will buy from this company again. Very happy.
3 aprile 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Easy to order
Easy to order, delivered on time, excellent quality orchid.It was a gift and the recipient was delighted.
3 aprile 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Highly recommend
Great service and communication, beautiful flowers for my Mum. Thank you so much.
31 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Fantastic service
Fantastic service, great customer service. Flowers are gorgeous would definitely recommend and use again
31 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
It arrived as expected
31 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Best Wishes,
Hayley
Lovely flowers great service
Lovely flowers great service
Orchids arrived beautifully presented and were hugely appreciated
Great updates on delivery too
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Mother's Day flowers never arrived
I ordered an orchid for Mother's Day and chose delivery on the Friday before. They hadn't arrived by 5pm so I emailed customer services but got no reply (they don't operate over the weekend, which I found surprising on what must be their busiest weekend of the year). When the orchid hadn't arrived by Sunday, I sent another email asking about a refund. Both emails received the same 'heartfelt' apology (literally the same email reply) and then I was told the flowers had been given to the delivery company in time and so it must have been a fault on their part. I was asked if I wanted a replacement, and because I really thought my mum would love that orchid, I agreed...only to be told that due to a problem with the farmer this time, they didn't have this particular orchid any more. So my mum didn't get the orchid - either on time or late - and I was left feeling like I'd been lied to (about the delivery company, the farmer, or both). I gave two stars because the refund was at least processed really quickly.
30 marzo 2021
Risposta di Nova Blooms UK
Thank you for your review.
We are sorry to hear this, but I can assure you we did dispatch all orders on time but unfortunately somehow your order got lost in transit. We are also sorry that we did not have the replacement in stock to be able to resend it. I can see that this was refunded in full for you.
Once again so sorry for any inconvenience caused.
Best wishes
Hayley
Excellent customer service and…
Excellent customer service and exceptional Orchid choices, professional and kind staff.
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Great service overall.Very pretty…
Great service overall.Very pretty flowers.Delivered on time too.I am very happy with the order
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Beautiful tulips
Beautiful tulips, arrived perfectly packaged and would highly recommend. Will be using again for sure.
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Beautiful red roses 🌹
Beautiful red roses, looking forward to seeing them in bloom.
Delivered within the time slot.
An easy no fuss flower delivery!
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Lovely flowers
Lovely flowers packaged in a very nice way so they didn't suffer too much. It has been 4 days now and they still look fresh.
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Perfect all round service
Perfect all round service
Flowers are absolutely beautiful, some of the best quality Tulips I have ever seen.
Thank you
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Beautiful flowers
Delivery driver was lovely. The flower were beautiful and carefully packaged with their own little water pots to keep them going while out for delivery. Will and have recommended you for flowers to friends.
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Delayed but successful delivery of orchids.
Unfortunately my initial order was delayed because some of the flowers I wanted were not available, but Nova Blooms kept me up to date with the situation. My delivery was actually delayed 3 times, but I was kept informed and even offered a full refund if I wanted to cancel the order. Fortunately the blooms were not required for a particular date and I was delighted when I was offered 5 extra orchid stems as a reward for my patience. The recipient of the flowers is delighted with them.
30 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Beautiful flowers
Beautiful flowers, I absolutely love them and would buy again! Also great service
29 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
Beautiful flowers
Beautiful flowers. I went for the blue orchids.
Delivered very fast and in pristine condition.
Beautiful, thank you.
29 marzo 2021
Risposta di Nova Blooms UK
Thanks so much for your positive review for us. We appreciate your custom and are happy to hear you enjoy shopping at Novablooms!
Thank you for your lovely kind words!
Best Wishes,
Hayley
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