Really bad company to sign for gadget insurance you will put yourself through. I signed in, attempted to cancel within a 14 period. Website isnt very clear and when tried to cancel the only opti... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I took out Breakdown cover and couldn’t find my policy number, I went on the chat and was being messaged by Joshua who was incredibly helpful and helped me to find out all the information I needed.... Leggi di più
L'azienda ha risposto
Good price for various appliances. Renewed easily and no premium increase. Not claimed yet so cannot comment on that aspect.
Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
L'azienda ha risposto
Dettagli dell'azienda
- Agenzia di assicurazioni
- Agenzia di assicurazioni auto
- Azienda di assicurazioni per biciclette
- Azienda di assicurazioni per accessori
- Broker assicurativo
- Azienda di assicurazioni per gli animali domestici
Scritti dall'azienda
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Informazioni di contatto
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, Regno Unito
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4,3
Eccellente
5932 recensioni
Ha risposto al 60% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Morgan is a great asset to the company
Morgan was great picked up my chat quickly and ran through the process quickly and easily - great job !
27 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Miss Wakeling-Basham, thank you for taking the time to leave us a review. We will pass your comments on to Morgan. Regards, Nova Direct
Helpful Customer Service Experience
Jordan was really helpful with my query and went above and beyond to speak to her manager to get the issue sorted.
27 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Chris, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Jordan sorted my problem very quickly!
Jordan sorted my problem very quickly!
26 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi InPost, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Jordan was very informative
Jordan was very informative - I didn't realise I actually had 2 policies, one for each vehicle - he made sure I had the reference for both.
26 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Charley, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
I had a problem
I had a problem. I had a new email but my paperwork was sent to my old ntl-world address, so I couldn't sign in on line. Had a chat with Jordan and he solve the problem in no time.
25 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Geoff, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Very confusing system
Very confusing system, having to link policies, looking like you have no active policies. not very happy with the way the company is run. however, Jordan in customer support was VERY helpful. He was friendly and helped explain everything well in step-by-step instructions. thank you Jordan!
25 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Eden, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Helpful customer service
I'm giving 5* just for Jordon who helped me find where I opt out of auto renewel. She was thorough and i was informed with what to do.
24 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Amanda, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
I was on chat with Jordon today and…
I was on chat with Jordon today and found her very polite and helpfull. Thank you.
24 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Philip, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Very straightford easy to negotiate…
Very straightford easy to negotiate site and extremely excellent rate for cover.
21 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Lyn, thank you for taking the time to leave us a review. Regards, Nova Direct
Great Price
Easy to sort out on line and a great price for
mobile phone insurance, highly recommended
18 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Amanda, thank you for taking the time to leave us a review. Regards, Nova Direct
Breakdown cover is a waste of time.
Breakdown cover is a waste of time.
Rather than wait in minus 3 temperatures overnight and freeze to death I decided to get a lift home and sort the van recovery in the morning.
They wouldn't recover me as I should have called them at the time of breakdown. Thank you for nothing.
21 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Malcolm,
Our breakdown cover does not cover vehicles that are used for any business purposes, something we highlighted during your quote and purchase. As your van is being used for business we would be unable to accept any claim for your vehicle
Kind Regards, Nova Direct
Nova Breakdown
As yet we have not had to use the service and like most of us we hope that will never change,
money for money it seems great value and we also have the comfort feeling of being covered every time we use the car..
21 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Roy, thank you for taking the time to leave us a review. Regards, Nova Direct
Jordan who helped was very good and…
Jordan who helped was very good and knowlegable helped me every bit
20 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Miss O'Callaghan, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Spoke with Jordan on online chat…
Spoke with Jordan on online chat regarding validation of my policy quick friendly helpful response
19 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Chris, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
It’s just so easy and quick.
It’s just easy to navigate the website a straightforward to purchase the correct cover.
14 novembre 2025
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Risposta di Nova Direct
Hi Allyson, thank you for taking the time to leave us a review. Regards, Nova Direct
Very easy and good value
13 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Josh, thank you for taking the time to leave us a review. Regards, Nova Direct
My query and problem was solved quickly…
My query and problem was solved quickly and efficiently by Morgan.
18 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi David, thank you for taking the time to leave us a review. We will pass your comments on to Morgan. Regards, Nova Direct
Jordan was very helpful with my request.
Jordan was very helpful with my request.
18 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Emma, thank you for taking the time to leave us a review. We will pass your comments on to Jordan. Regards, Nova Direct
Absolute shit company
Absolute shit company, stay away from them, left me for dead broke down Mickey mouse mechanic came out that was it because I called mechanic no recovery, had to get recovery for car cost ne £200, stay away from them, you have been warned
15 novembre 2025
Non scritta su invito
Helpful answers eit key-lee
15 novembre 2025
Non scritta su invito
Risposta di Nova Direct
Hi Florin, thank you for taking the time to leave us a review. We will pass your comments on to Kay-Lee. Regards, Nova Direct
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