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Nous Recensioni 527

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TrustScore 4.5 su 5

4,7

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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Used Nous for the first time after seeing it all over my Instagram. I'm typically very good at managing my bills and changing onto providers, but had actually forgotten about my electricity & gas rene... Leggi di più

Valutata 5 stelle su 5

I found Nous through snoop, they compared rates that i am currently paying to better rates for my usage. I was guided through the whole process of switching my energy supplier. It was simple, efficien... Leggi di più

Valutata 5 stelle su 5

Absolutely brilliant! So easy and I didn't have to do anything really. I gave them all the information I needed and if I remember correctly within a day I was switching to a new energy provider... Leggi di più

Valutata 3 stelle su 5

Seems like a good idea, however, it offered me a new energy plan which would cost £40 a month more (after uploading my bills so it had the comparison), then suggested I could save on my mobile bill b... Leggi di più

Dettagli dell'azienda

Scritti dall'azienda

We're helping households get smart and stay vigilant to the cost-of-living crisis.

Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

527 recensioni

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Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 90% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più
Valutata 5 stelle su 5

Mobile Phone Contract

I realised I was paying too much for my mobile phone contract and Nous were able to provide a much cheaper and better option with saving of £160 a year. The process only took a week. Nous kept me informed at all times of the process and how the change was proceeding. Great service would highly recommend using Nous and very happy I am saving money.

22 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Brilliant

Brilliant! Took all the stress of changing supplier away. Found us a great deal and managed to keep us with the same company too!

27 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

It's been very easy to use

It's been very easy to use, the fact the communication is on WhatsApp is great.
Although it is AI based, there is a good level of human interaction and you can speak with someone whenever you ask. The fact that they do all the switching for you (if you want to switch) is great and means you do actually go through with the switch.

26 aprile 2026
Non scritta su invito
Valutata 4 stelle su 5

I would have given 5 stars

I would have given 5 stars but seen as I have had problems logging into my new energy account, and not getting anywhere with the new supplier, I am unable to give that. Nous themselves, have been great.

26 aprile 2026
Non scritta su invito
Valutata 4 stelle su 5

Really helpful that Nous sorted out my…

Really helpful that Nous sorted out my energy switch. Only given them a four out of five because they won't stop messaging me for a task I could have done myself on this occasion. I haven't asked nous to do anything more involved or complicated yet

8 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Apparently they ‘save you money’ so…

Apparently they ‘save you money’ so they changed the Tarif to me then having payments for gas and electricity over double what I was paying before. When I questioned it, they wouldn’t change it back, leaving me having to contact my provider to get it sorted as it ‘apparently wasn’t their job’ avoid at all costs!!

11 aprile 2026
Non scritta su invito
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Risposta di Nous

Hi Rachel, thanks for sharing your experience, and we’re sorry it wasn’t what you expected. When you signed up to Nous you told us the size of your property, which we used to create an energy savings proposal based on the average usage. It sounds like this estimate was higher than your actual usage - but as you accepted the proposal and asked us to proceed with the switch before contacting us or uploading a bill, the tariff change was registered.

As we've mentioned, unfortunately we're not able to contact your provider and amend the payment amount on your behalf as they'll need to speak to the account holder. If you have any further questions, we’re happy to help.

Valutata 3 stelle su 5

I really like the simplicity of the app…

I really like the simplicity of the app and the way it uses AI to try to find the best deals. Unfortunately it didn’t find the best deal for me and ended up selecting a provider that would cost me more. So I had to cancel and go back to handling this type of thing myself in person.
But I think with a little more AI investment this could be an amazing tool to help this worth busy lives find the best contracts for utilities etc.

Great idea Nous just a little more work needed.

1 aprile 2026
Non scritta su invito
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Risposta di Nous

Hi Julia, thank you for sharing your experience - as a new company this is really useful in order to help us improve.

It sounds like the estimate of your energy usage that the savings proposal was based on was higher than your actual usage - but as we didn’t hear from you about the costs looking too high, we didn't have a chance to adjust it. The unit rates were lower on the tariff we switched you to, so it would have been a saving overall once your Direct Debit was set to the right amount. We always provide the full details of any potential switches via email and WhatsApp in advance, so you have time to review them.

 If you have any further questions, we’re more than happy to help.

Valutata 4 stelle su 5

Very easy

Very easy. Didn't really have to do anything. Quick response through WhatsApp. Too early to give 5* as the cashback won't materialise for a bit. But so far so good.

25 aprile 2026
Non scritta su invito

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