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3,2
8 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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I once bought a jacket in Amsterdam and it was superior quality. Unfortunately I tried to purchase something like that again but it was not possible. Since this year they expanded their service to Canada and I'm so happy with that.
Purchased the trailease, it was a bit tight in the beginning so i thought they were to small. customer support advised me it takes some time for the shoe to adapt around the shoe, about 10 days later and it was perfect, she was right. Eventually super happy with it
They said delivery was within 7 days. It was delayed and eventually 10 days. Just bring my package from Mississauga to Vancouver..
Good price for this product compared to expensive brands where it's double price. I can recommend the cargo pants for hiking and outdoor it has some stretch they have durability.
The glowing reviews on their site look fake: there was actually nowhere to leave a review until I pointed that out on Trustpilot haha!. BEWARE: I got ghosted when I asked for a refund/exchange. Their website says "if you are not completely satisfied... etc etc." They responded to say it was possible but then ghosted me when I wanted to do it.
Risposta di Nordstrideco
Dear Sir/Madam,
First of all, if you made a purchase with us and are not satisfied, we sincerely apologize for your experience.
Our team would never intentionally ignore or “ghost” a customer, but if it felt that way, we truly regret that impression. We always aim to help our customers as best as possible and resolve issues fairly.
Please send us an email at support@nordstrideco.com with your order number so we can properly look into your case and arrange a suitable solution, whether that is an exchange or refund.
Thank you for your feedback and please contact us to assist you further.
My delivery got lost, a bit back and forth with there email lady. Eventuelly they did a second delivery and i got it delivered. product was fine
Risposta di Nordstrideco
First of all, apologies for the hassle and inconvenience you experienced.
From the thousands of packages we ship every month, unfortunately sometimes things can go wrong during transit. When that happens, we always do our best to resolve the issue as quickly and fairly as possible.
We’re very happy to hear that your replacement shipment was eventually delivered and that you are satisfied with the product 😊
Thank you for your patience, and we hope to welcome you back again in the future!
Ordered an US size 11 orthopedic shoe from Nordstride. Not cheap but not expensive ... about $80 Canadian. I am having to change my type of shoe do to mobility issues. The shoes were delayed four times ... I received update messages with tracking. They finally arrived wrapped in a plastic mailer bag. They were undamaged and looked good when I removed them from the bag. I had order a "WIDE" width as that is my normal size. Immediately, I saw they looked very small. Very narrow. I tried to slip my foot into them ... I was only able to get them on up to my instep. These might be a size 8? I had my friend try to put them on, as he is a size 11 as well. No luck. I tried to contact the company through their contact link. It states they will return my message within twelve hours. It has now been several days, but I did receive a message back. It gave me the options ... to get another size but I would have to pay shipping ... but how would I be able to choose a size when obviously they are sized incorrectly. They said I could keep them and they would give me 10% back. What good is that ... I can't wear the shoes. Or, I can return them to the shipping warehouse here in Canada .... but I would have to pay shipping and pay for tracking as they don't give refunds until they track the package back to their wearhouse. One of the reasons I purcased these is that the ad states free returns.
Not happy with the service or the product. LIke others have said, these shoes are not branded. There is no size stamped into the sole of the shoes. There is a small tag inside that has been sewn into an inside seam ..... it was hard to find.
Do not purchase from this company. I have read extensive reviews ... all sound awful.
JMS.
Risposta di Nordstrideco
Dear JMS,
First of all, we are sincerely sorry to hear about your experience and the frustration this situation caused.
We understand how disappointing it must feel to wait for your order and then have sizing issues upon arrival. We do want to clarify that we do offer a free size exchange service, where customers only need to cover the shipping costs for the replacement shipment.
We also appreciate your feedback regarding communication, packaging, and sizing. Customer feedback is important to us, and we continuously work on improving both our fulfillment process and support experience.
If you are still open to resolving this, please contact us again at support@nordstrideco.com and our team will gladly review your case once more to see how we can assist you further.
Kind regards,
Nordstride Support Team
Horrible customer service. Don't be fooled by their website claiming easy returns and good communication. After contacting them four times on their website maiI form I gave up. The shoes themselves seem decent but are unbranded... are they from a "secret shift" at the factory?
Risposta di Nordstrideco
Dear Sir/Madam,
We are sorry to hear that you were disappointed with your experience.
Please send us an email with your order number at support@nordstrideco.com so we can properly look into your case and help you further. We are always willing to work together toward a suitable solution for our customers.
Kind regards,
Nordstride Support Team
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