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Valutata 1 stelle su 5

It’s great on the rare occasions it works correctly. GPS shows the wrong location more than it does the correct one. And I don’t mean a few meters off. It consistently shows my child in Canada… we liv... Leggi di più

Valutata 5 stelle su 5

I got the pay £1 and 12 monthly installments plan. Watch arrived very quickly. My eldest daughter is becoming more independent and wanting to venture out (not far) with friends or to the shop, etc. An... Leggi di più

Valutata 1 stelle su 5

It's disappointing for buying this product. Nothing is working how should work. Not possible to make calls not possible to turn on live tracking. Notification arrives to late when I check where is my... Leggi di più

Valutata 1 stelle su 5

Terrible product. Purchased a subscription but the watch has no functionality and message says ‘renew subscription’. Despite being brand new, the watch will not charge properly and advises to clean th... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produttore di apparecchiature elettroniche

Scritti dall'azienda

Say hello to the new Nickelodeon smartwatch for kids It’s time to dial up playtime with SpongeBob SquarePants and your favourite Nickelodeon characters. Enjoy dozens of fun games and activities encouraging movement and imaginative play Stay connected to your child at all times with the NickWatch app - live location tracking, unlimited calls and 2-way chat for total peace of mind. Perfect for vacations and overseas trips with global roaming built in. A safe and secure experience with no access to internet, social media or unwanted calls.


Informazioni di contatto

2,0

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TrustScore 2 su 5

21 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Non risultano inviti alla recensione recenti

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2,0

Tutte le recensioni

(21)

4 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Save your money and sanity.

It’s great on the rare occasions it works correctly. GPS shows the wrong location more than it does the correct one. And I don’t mean a few meters off. It consistently shows my child in Canada… we live in AL, USA. Sometimes you have to retry sending messages 5-6 times before they go through, even when connected to great WiFi. We’ve also had billing issues. They charged the six month price, every month. I’m so over it.

8 giugno 2026
Non scritta su invito
Valutata 1 stelle su 5

This watch is more of a novelty toy do…

This watch is more of a novelty toy do not rely on it to communicate with your child service is very unreliable and does not always go through when you call it or send messages. If you chat with customer service they recommend you updating the app restarting your phone restarting the watch something you can't do when your child is not around you majority of the time you try to send messages or call they never go through

11 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

If I could give this thing 0 stars I…

If I could give this thing 0 stars I would. Confusing set up. Doesn’t hold a charge long. And most importantly when the battery dies or must be charged you must remember re-pair and sync (which is also confusing to do) to your phone every time. It’s a real pain in the rear. Unreliable messaging. Cannot contact my son for instructions for after school pickup. This thing is Junk,

22 novembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Wish there could be a ZERO rating

Wish there could be a ZERO rating. This is pretty much a scam. Ordered the watch, paid the fee for it to be connected, only for it to basically be a cheap game for my son. Tracking doesn’t work, he can not call me, and I can’t call him which takes away the whole point of me getting this watch. I wanted my now 7 year old something he could use when playing outside with neighbor friends. What a waste

16 aprile 2025
Non scritta su invito
Valutata 1 stelle su 5

Stay well away from this product

After paying quite a high price for the watch I discovered it requires a monthly subscription fee to work making it over £100 per year to run. GPS cuts out regularly so location is a bit hit n miss which isn't good when this was the sole purpose of using the watch.

That being said, my son loved the games etc and we kept the subscription going for him to call us when out with other family members etc.

This month's payment came out twice within a few days of each other and after looking back we discovered that this has been going on since signing up over a year ago. Again partly my fault for having not realised but when checking the bank it's been missed as payment is within days I've just assumed it's been the Same one.

Contacted customer service to notify of this. Wasn't expecting to be refunded that far back but wanted to make sure It didn't continue to happen. I was told they could not find my subscription or any duplicate payments. If they couldn't find the subscription I'm unsure how they can 100% say there has been no duplicate payments but again the fault lies with me there so subscription now cancelled from my end and we are looking at other means to allow our son to contact us whilst out without full access to a phone. Hopefully with fully functioning GPS this time too.

31 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

It's disappointing for buying this…

It's disappointing for buying this product. Nothing is working how should work. Not possible to make calls not possible to turn on live tracking. Notification arrives to late when I check where is my doghter it's saying that she is at next street but she is sitting next to me.Bad product

27 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Terrible product

Terrible product. Purchased a subscription but the watch has no functionality and message says ‘renew subscription’. Despite being brand new, the watch will not charge properly and advises to clean the charging pins, which I have done to no avail. I would not recommend this watch.

10 marzo 2024
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Heidi,

We sincerely apologize for the inconvenience you experienced with your Nickwatch. Upon reviewing our conversation, we have canceled your subscription and issued a full refund.

If you choose to give the Nickwatch another chance, please know that we are committed to resolving any issues you may encounter. Our dedicated support team is always available to assist you with any concerns or questions.

We deeply regret that your experience was not satisfactory, and we hope to have the privilege of providing you with a better experience in the future.

Best regards,
Abigail - Customer support

Valutata 2 stelle su 5

I wish I knew it worked with WiFi

I wish I knew it worked with WiFi
We fully charged the watch he put it on
My son was on the train and he couldn’t call as it needed WiFi to work
Then it died
Even though we fully charged it
If I could I would never get it as I thought he can call me whenever he wants but he tried to call me and it wanted WiFi to call
And then the voice isn’t clear on the watch

8 febbraio 2024
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Amina,

Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced.

Our watch is designed to function seamlessly with both Wi-Fi and a built-in SIM card, allowing for calls and texts even when Wi-Fi is not available. The issue you are describing sounds unusual, and we would greatly appreciate the opportunity to address your concerns and resolve the problem.

Please reach out to our support team at Support@nickwatch.com, and we will be happy to fix the issue and ensure your satisfaction.

Thank you, we hope you consider giving us the chance to make things right.

Best regards,
Abigail - Customer support

Valutata 5 stelle su 5

This product is fantastic

This product is fantastic! The watch is easy to set up and does so much. Very happy

31 gennaio 2024
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Thank you! We truly appreciate your positive feedback.

Best regards,
Abigail - Customer support

Valutata 5 stelle su 5

Glad we purchased!

I got the pay £1 and 12 monthly installments plan. Watch arrived very quickly. My eldest daughter is becoming more independent and wanting to venture out (not far) with friends or to the shop, etc. And, she loves SpongeBob and Loud House! This was the perfect purchase and includes everything I had hoped it would with the added appeal of her favourite TV shows. It's simple to use, stylish, comfortable, affordable and helps me to know that she is safe. It is so much more appropriate than giving her full access to a smartphone device where she may be at risk of accessing harmful content.

20 gennaio 2024
Non scritta su invito
Valutata 3 stelle su 5

I purchased a subscription for 2…

I purchased a subscription for 2 watches for my children and none of the codes work so my children can't use there christmas presents very disappointed.
Although I wouldn't purchase these watches again it seems they've investigated as to why it didn't work, so I've uped my rating.

25 dicembre 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Laura,

Thank you for bringing this to our attention. We emailed you on December 26 to explain the situation and offer a solution for the issue you encountered. We would truly appreciate it if you could check your inbox and reply so that we can address your issue and find a satisfactory solution together.

Thank you for your understanding and cooperation.

Best regards,
Abigail - Customer support

Valutata 5 stelle su 5

Fab watch for your kid!

Great watch, great price and the monthly rolling contract has been the same price as my morning coffee which is amazing! My niece loves her early Christmas present - fun games and her family has peace of mind when she's out and about with the babysitter!

25 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Great product for all the family

Great product for all the family. Been really ideal for keeping kids safe and in communication but also great fun for them! Works amazingly!

12 dicembre 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Hi Lali on behalf of the the team here at Bikini Bottom, thank you for your super stellar review! Here's to many more karate chops over the coming months. Seasons greetings The NickWatch team.

Valutata 1 stelle su 5

So very disappointed with this watch

So very disappointed with this watch. It was purchased for my 8 yr old. Whilst the games are fun, the messaging and calling features are intermittent at best, and the GPS (the reason for the watch purchase) is nonexistent. This creates fear and anxiety in my 8 yr old who wears it when they very reluctantly have to go for overnight access so they can keep in touch. Given the price of the watch and the rolling contract fees, it is absolutely not worth it. I will be returning it and looking for something more reliable.

18 novembre 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Valued Customer,

We’re very sorry to hear that you had a less-than-perfect experience with your Nickwatch. Our dedicated support team is committed to resolving any issues you’re encountering.

Please contact us at Support@nickwatch.com, and we’ll ensure your Nickwatch is updated to the latest version. We’re here to work with you until you’re completely satisfied.

Thank you for letting us know, and we look forward to assisting you.

Best regards,
Abigail - Customer support

Valutata 2 stelle su 5

You cannot rely on this watch

You cannot rely on this watch, GPS doesn’t work properly and the watch fails to make calls and texts consistently. The watch is supposed to give you peace of mind but it actually gives me more worry as it isn’t reliable. I will be returning this watch.

25 ottobre 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Laura,

We’re truly sorry to hear about the challenges you’ve been facing with your Nickwatch. Your peace of mind is incredibly important to us.

We’re here to help and would appreciate the chance to address the GPS and communication issues you’ve described. Please contact us at Support@nickwatch.com so we can assist you in resolving these problems.

Thank you for bringing this to our attention, and we look forward to the opportunity to make things right for you.

Best regards,
Abigail - Customer support

Valutata 1 stelle su 5

phone calls & gps dont work most times

phone calling doesnt work most times or when it does the lag is about 2 seconds in conversions so useless and volume of audio is so low you cant hear if outdoors which is when phone really only works ,gps doesnt work unless fully out in open and takes ages to locate at startup,
charging is a joke as takes about 10 seconds to let you know if its actually charging and then if charge less then 30% about it disables half of features on phone and as phone discharges from 100% to less then 30 in less then a hour with kid playing on phone,the strap is designed wrong as all nick charactors on strap are on inside of strap so you cant see them when its on a child

26 agosto 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Dear Damo,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you have encountered. Your concerns are very important to us, and we are committed to addressing each of them to ensure you have a better experience.

Please reach out to us at Support@nickwatch.com so we can work towards resolving these issues and ensuring your satisfaction. Thank you.

Best regards,
Abigail - Customer support

Valutata 3 stelle su 5

This watch showed so much promis but…

This watch showed so much promis but the reality was it fell well short.
Bought for my 7 year old son and he loved it but the technical problems started from day 1.
If me or my wife was connected to WiFi with our phones ( both android) it wouldn't allow connection to the watch and if my son wanted to call us and we was on WiFi it would ring on our phones but as soon as you tried to answer it would fail and say it couldn't connect.
I was in constant contact with the company and they sent an update over to fix the issue but instead I was still getting the same problem but now on start up of the watch I was getting an error message and only 50% of the time I was able to get a location on the GPS.
They then told me technical was working on sorting the issues out a week passed and nothing so I ended up starting the return process.
I have now received my refund for the watch but I had to pay to return the watch costing me £11 as I wanted it sign for I have sent them the invoice for this which they have said they will reimburse me, but still no sign of it.
When all bugs are sorted out this will be a great watch for kids but right now I'm afraid don't waste your time and money.

8 giugno 2023
Non scritta su invito
Logo di NickWatch

Risposta di NickWatch

Hi Steven. We have had some incredible reviews from happy customers but recognise that your experience fell short. Should you wish to give things another go we'd be more than happy to help. The NickWatch team

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