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Valutata 5 stelle su 5

Just got on the 309 from haymarmet Newcastle. At 11.40.wrd an absolute credit to nexus the young driver was Helpful and polite. Total credit to your company!!!!!

Valutata 1 stelle su 5

No where does it mention that under 16's need ID to travel and have to go through a member of staff to enter the metro system. My 15 year old was caught out and embarrassed and upset by a member of st... Leggi di più

Valutata 1 stelle su 5

What a grubby little company. Don't attempt to pay your parking charge by phone. Their system doesn't answer and the time ticks away making them a profit. You then get a surprise when your mobile bill... Leggi di più

Valutata 1 stelle su 5

Took my neighbour to A&E Nuneaton.Upon leaving at 11.30 pm I punched in my Reg and £8 was due. Machine took my £10 note but no change given. After 2 weeks was given a parking penalty which I app... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

1,5

Pessimo

TrustScore 1.5 su 5

96 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Valutata 1 stelle su 5

From personal experience:

From personal experience:

These people are scamming and robbing the members of the public. They were provided with a poof that I was a guest of a hotel but they firmly ignored the evidence and insist on their fine.

At the top of that they do not provide responses on official complaints.

Obviously they have to be sued.

10 marzo 2025
Non scritta su invito
Valutata 1 stelle su 5

The metro ticket staff abuse their…

The metro ticket staff abuse their power and don't represent nexus as a good, friendly service. They need to consider being more compassionate when possible, whether this is an issue with management or the hiring process something needs to change!

15 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

First Nexus offers personalized…

First Nexus offers personalized financial services with a focus on integrity, transparency, and global reach. It promises tailored portfolios and strong client relationships, making it ideal for investors seeking custom advice.

2 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

The nexus ticket staff are bullies and…

The nexus ticket staff are bullies, they target and intimidate young vulnerable children leaving them terrified.
I’m appalled at the level of intimidation they place on the vulnerable!! They then have the audacity to call police if anyone speaks up to them!!
Terrible service all around !!

30 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Yet again service suspended between…

Yet again service suspended between shiremoor and Benton. I drove to Benton, got on a metro. 2 minutes after getting on , an announcement that this train is now terminating at South Gosforth! Trying to use this mode of public transport is an absolute nightmare, they are totally incompetent

13 gennaio 2025
Non scritta su invito
Valutata 2 stelle su 5

Frustrating

Nice looking. Clean but...
The seats are uncomfortable and narrow. There is no front seat anymore. The signage is confusing...wheelchair and buggy accessibility shown on the door and floor but there are 3 seats there. Do they lift up? That could be a source of friction?

18 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

THE ABSOLUTE WORST AND MOST EXPENSIVE…

THE ABSOLUTE WORST AND MOST EXPENSIVE METRO SERVICE IN EUROPE. Delays over delays, gaps, driving with 10-15 miles p/h. Boiling hot when it’s not even that cold outside and freezing when temperatures are below zero. PopCards with One Network tickets are not available to scan on trains (even though you pay for them) and they ask you to request a print that will be sent in 7-8 working days. A joke. It also takes 48 hours for a ticket to be added to your PopCard. 48 HOURS!!
This is definitely not a Third World Country transportation system.

13 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Caught in the Act

Caught in the Act: Nexus Employee Tries to Stop Us Recording"?i
I had an alarming experience at Monument Metro Station where a Nexus employee physically assaulted me. When I politely asked for their name or ID after they reported my friend, the employee responded with violence. This behavior is unacceptable and raises serious concerns about safety and professionalism at this station."

7 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Shocking

Bus drivers had a condescending demeanour and were not helpful whatsoever. One of them charged me double and I asked why and he said "Next time, ask for it" and shrugged me off. Horrible experience.

3 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Popcard

Tried to purchase a pop card on website. Website just kept taking me back to same page. Had to reregister with a different email to do it. No response to my query from customer service. Went to use my popcard on the bus today, which I purchasd with £5 credit. Scanned first use. Great! Went to use it on my return journey home. Said it was invalid or had no valid tickets available. Something like that, on it.
Checked it. Still had £5 on it. First journey hadn't deducted, either, even though it clearly scanned properly as a ticket printed out. Am I suppose to scan it getting off the bus somewhere or what? Or is it just a not a very well set up system. I'd ask customer service but they'll likely not reply.

29 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

NexusPay/Connect Cashless Parking is not a secure site.

I registered with NexusPay aka Connect Cashless Parking and parked successfully using the system. However two days later I was targeted in a very convincing attempt to scam me out of several thousands of pounds worth of goods/money transfers on the credit card used to register. My bank said they were very familiar with this happening to customers who had recently registered with this company. This site is NOT SECURE. Companies are not always responsible for scammers intercepts but they could, if they wanted to, make the site secure but have chosen not to.

16 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Called CP Plus

CP Plus , I drove onto hospital grounds in barnstaple , parked in allocated free disabled bay at side of hospital avoiding main car park with badge displayed A week later received a photo of myself driving into hospital from roundabout past the entrance to car park and leaving after appointment .
Then sent a fine with no evidence of my car parked illegally. The appeal link is not clearly printed on their paperwork. I appealed as I didnt park illegally and requested a photo of car parked illegally ( which it wasnt) .charges were dropped.
I have replied requesting when they are going to send me MY COMPENSATION, for causing me extreme distress on my already severe anxiety disorder. This company commits FRAUD trying to issue unfounded tickets with zero evidence . Whom do I contact for my compensation or do I need to report to an authority?

13 ottobre 2024
Non scritta su invito
Valutata 1 stelle su 5

This company is a big scam

This company is a big scam, they fined me because I dropped my ticket, despite showing them my bank statement that I made the purchase and I voluntarily informed the staff that I lost the ticket because I didnt make anything wrong!!. the staff told me to accept the fine and appeal later they would refund it back to me. Charged me 54.50 and refused my appeal despite provide more than sufficient evidence with screenshots and bank statement showing that I bought a ticket that day. Also their service is horrible, trains are always late.

31 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Dishonest company

Gave me a fine - even though I have a permit! I’ve seen many complaints like this. How they get away with it is through lies and deceit with Popla or should I say POOPla too.

27 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

NEXUS PARKING KNOWN AS CPL PLUS LTD.

I used a car park recently at St Peters retail park in Mansfield operated by CP PLUS / NEXUS.I arrived and paid my parking fee and obtained a ticket as proof of payment.I left the car park within my allowed time.I then received a parking ticket that claimed i had not paid a fee.I appealed and sent proof of payment via a credit card statement, and then sent in the parking fee ticket also.This company then said that although i would not have to pay their ticket, that i would have to pay a £20 fine because they had to run a DVLA check on my car to obtain my address.Obviously, their ticket was not legal and they did not need to carry out a DVLA check, they simply needed to check their payment system.Their systems are clearly not fit for purpose or their staff have a training need.I will never use their car parks in the future, and in my opinion, any honest driver visiting Mansfield, should use the local authority multi storey in the centre of town.The staff there are helpful, the fee is cheaper and above all it is reputable.The land owners at St Peters retail park who are British Land, need to close the current parking contract down and appoint an honest operator, as this parking company will cost the retailers a trade loss.It is probably time that government introduced legislation to remove these second rate operators from dealing with public car parking.HONEST DRIVERS BEWARE !!

3 giugno 2024
Non scritta su invito
Valutata 1 stelle su 5

Known as CP Plus Ltd

Known as CP Plus Ltd
This company is the most criminal parking company I have come across , I am a disabled person, went to Great Linford Milton Keynes Costa, registered my car on the Costa screen which meant I could stay longer in the coffee shop than the 90 minutes
My friend parked up the same time she is not disabled and also registered her car on the Costa screen.
We were both issued with a fine , so both appealed, she was let off hers, but mine they won’t and are requesting payment .
I feel that this is completely unjust and will continue to spread this on social media
My advice never park in one of their car parks as they are a load of criminals !

26 luglio 2024
Non scritta su invito

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