Jester Brown has great customer service skills, is friendly and is knowlageable. I had a complicated question about my course, I could not figure out why my course steps was not completed. Bu... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I have already completed two courses and I am currently working on the third one. The training content is clear, well-structured, and easy to follow. The customer support is very responsive and helpfu... Leggi di più
L'azienda ha risposto
I bought a course through Groupon 2 days ago. Since activating my course, there has been no email, no replies from customer service, and no course in my account.
L'azienda ha risposto
Next Gen Learning has really great resources. I found the course engaging and easy to follow, and I especially liked that there were tasks to complete throughout, which helped reinforce the learning.... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
NextGen Learning offers futuristic learning tailored for emerging leaders. Dedicated to empowering learners, this platform boasts a vast array of courses crafted by industry professionals for personal and professional growth. Dive into a transformative journey, unlocking unparalleled potential and equipping yourself with qualifications & skills designed to lead tomorrow's world.
Informazioni di contatto
167-169 Great Portland Street, 5th floor, London, W1W 5PF, W1W 5PF, London, Regno Unito
- 020 8124 8053
- info@nextgenlearning.org.uk
- nextgenlearning.org.uk
4,5
Eccellente
380 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I bought a course through Groupon 2…
I bought a course through Groupon 2 days ago. Since activating my course, there has been no email, no replies from customer service, and no course in my account.
30 aprile 2026
Non scritta su invito
Risposta di Nextgenlearning
Thank you for bringing this to our attention, and we’re sorry for the frustration caused.
We’ve checked our system but were unable to locate your enrolment details. This may be because the course name or account information provided during activation did not match our records. Since Groupon purchases need to be redeemed on our website before access is granted, we kindly ask you to contact our support team with your full name, registered email address, and the course name so we can locate your purchase and activate your course as quickly as possible.
We appreciate your patience and look forward to resolving this for you.
Jester Brown
Jester Brown
has great customer service skills, is friendly and is knowlageable.
I had a complicated question about my course, I could not figure out why my course steps was not completed.
But he walked me through navigating the website and now i have compleded my course.
I'm greatful Jester assisted me today.
Thank you
24 aprile 2026
Non scritta su invito
Risposta di Nextgenlearning
Dear Jody,
Thank you for your kind feedback! We’re delighted to hear that Jester was able to assist you effectively and guide you through completing your course. We’ll be sure to pass on your appreciation to him. Your support means a lot to us.
Regards
NextGen Learning Team
REED & NextGen Learning Review
The course is quite thorough and plenty of content, however the robotic delivery is off-putting. I had to turn down the volume and read the information myself.
The Stress Management modules seemed to focus more on stress when driving and managing that kind of stress rather than stress management within the office administrative setting. Therefore, this module seemed out of place and irrelevant. After I submitted the Assignment and completed the Final Exam, it was unclear how to obtain my REED Completion Certificate, even though I had messages congratulating me on completing the course and could order the certificates, it was unclear that in order to get the REED Completion Certificate, you actually HAVE TO complete the 'Free' modules at the end, it is implied that these are optional. My manager and I are still unclear what we paid for when I submitted my Assignment and how to obtain the NextGen Qualifications showing that I obtained a Distinction!? It seemed you could purchase these before actually completing the course!?
16 aprile 2026
Non scritta su invito
Risposta di Nextgenlearning
Dear Rebecca,
Thank you for your detailed feedback! We truly appreciate you letting us know. Without insights like yours, we wouldn’t be able to improve.
We’re sorry to hear about your experience with the delivery, module relevance, and certificate process. We will share your comments with the instructor immediately to review and improve the content.
We also acknowledge the confusion around certification and will work on making this clearer. Thank you again for helping us improve, and please feel free to contact our support team for further assistance.
Regards
NextGen Learning Team
False advertisement
I purchased a course with them through Groupon, expecting the voucher to cover the full course as advertised. I followed all the steps, registered, and redeemed the voucher without any issues.
However, once inside the platform, I was unable to complete the course or request a certificate unless I paid additional fees. The website keeps prompting you to pay again for things that should have been included, which is very misleading.
What makes this worse is that I didn’t just buy one course — I purchased three (one for myself and two for my colleagues), and all of us had exactly the same experience. That clearly shows this is not a one-off issue but how the system is set up.
I also feel misled by the positive reviews. Based on my experience, they do not reflect the reality of what you actually get after purchase.
Overall, this feels like a bait-and-switch. You pay through Groupon thinking everything is included, only to be asked for more money later. I would not recommend this platform to anyone !
15 aprile 2026
Non scritta su invito
Risposta di Nextgenlearning
Dear Amani,
Please accept our sincere apologies for the confusion and frustration this has caused you and your colleagues.
We would like to clarify that if you have previously purchased a certificate or if your specific Groupon deal includes one, you do not have to purchase it again. Our platform may show automated prompts, but these can be bypassed if the certificate is already part of your package.
Our support team is already in contact with you to rectify this and ensure your certificates are processed correctly without any additional fees.
Thank you for your patience while we resolve this for your group.
Regards,
Nextgen Learning
It was easy and very informative.
It was easy and very informative.
I found it very helpful
14 marzo 2026
Risposta di Nextgenlearning
Dear Nabiihah,
Thank you for your feedback! We’re glad to hear you found the course easy, informative, and helpful. We appreciate your support and wish you continued success.
Regards
NextGen Learning Team
Great training and excellent support
I have already completed two courses and I am currently working on the third one. The training content is clear, well-structured, and easy to follow. The customer support is very responsive and helpful whenever needed. Overall, a very good learning experience that I can recommend to others.
7 aprile 2026
Risposta di Nextgenlearning
Thank you for your feedback!
We’re glad to hear you’re enjoying the courses and finding the content clear and well-structured. It’s great to know our support team has been helpful. We appreciate your recommendation.
Kind Regards
NextGen Learning Team
Voice is keep missing and if there is a…
Voice is keep missing and if there is a voice you cant really hear it. Moreover, i did not like the fact that it is asking you to pay for certificate as I thought it would be only £4.99 to get your PDF certificate and the option I chose was not available to get my certificate. Also it said that you would have a lifetime access to your course, however, to get life time access you have to pay too. Youtube is the best.
4 aprile 2026
Non scritta su invito
Risposta di Nextgenlearning
Thank you for your feedback, and we’re sorry for your experience.
We’ll review the audio quality to ensure it meets our standards. Regarding access, once you purchase a course, you do receive lifetime access—this may not have been clearly communicated, and we appreciate you highlighting it.
Certificate options are optional, but we understand the confusion and will work to improve clarity. Thank you for helping us improve.
Regards
NextGen Learning Team
Logistics management Level 5 was very…
Logistics management Level 5 was very well structured and easy to follow. Worth the cost.
25 marzo 2026
Risposta di Nextgenlearning
Hey there, Kilby!
Thank you for your feedback! We’re delighted to hear that you found the Logistics Management Level 5 course well structured and easy to follow. It’s great to know you found it worth the cost. We truly appreciate your support.
Regards
NextGen Learning Team
Quick service delivery and affordable…
Quick service delivery and affordable course payment rates.
25 marzo 2026
Risposta di Nextgenlearning
Thank you for your feedback!
We’re glad to hear you appreciated our quick service and affordable pricing. We truly value your support.
Regards
NextGen Learning Team
I find Next Gen Learning very helpfull…Excellent Customer Service.
I find Next Gen Learning very helpfull when dealing with their customer service department. I spoke to Jesder on the phone this morning with a course enquiree and found Jesder very helpfull, polite, professional and empathetic.
24 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Thank you for your kind feedback!
We’re delighted to hear that you found our customer service helpful and that you were provided polite, professional, and empathetic support. We truly appreciate your support and will be sure to share your feedback with the team.
Regards
NextGen Learning Team
I bought year prime but only allowed to…
I bought year prime but only allowed to do only one course can’t get any other one
17 marzo 2026
Risposta di Nextgenlearning
Hi Samira,
Thank you for bringing this to our attention. The issue you’re experiencing may be related to account syncing or course access settings. Our support team is currently working to resolve this as quickly as possible so you can fully enjoy your membership.
Thank you for your patience.
Kind regards,
NextGen Learning Team
just change Suit to Suite
just change Suit to Suite. spellchecking needed.
20 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hey there, Cris!
Thank you for your feedback and for pointing this out. We appreciate your attention to detail and will review and correct the spelling to ensure everything is accurate.
Regards
NextGen Learning Team
Amazing Training
My experience was great because the team was responsive, professional, and genuinely focused on helping me. Communication was clear throughout the process, and any questions I had were addressed quickly.
One thing the company does especially well is maintaining a customer-first approach. It’s clear that they value feedback and continuously look for ways to improve their service. The overall experience felt smooth and well-organized, which made a strong positive impression.
10 marzo 2026
Risposta di Nextgenlearning
Thank you for your wonderful feedback, Charlie!
We’re delighted to hear that you had a smooth and well-organised experience, and that our team’s responsiveness and clear communication made a positive impact. Your recognition of our customer-first approach means a great deal to us. We truly appreciate your support.
Regards
NextGen Learning Team
All customer service personnel are…
All customer service personnel are very supportive. Jester was the last customer service personnel who helped with my queries. And he was juts amazing
13 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hello Michael!
Thank you for your kind feedback! We’re delighted to hear that you found our customer service team supportive, and we’ll be sure to pass on your appreciation to Jester. We truly appreciate your support.
Kind regards
NextGen Learning Team
great choice of courses
great choice of courses
easy to folllow
great prices
11 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hello there, Katrina!
Thank you for your feedback! We’re glad to hear you appreciated the wide choice of courses, easy-to-follow content, and great pricing. We truly appreciate your support.
Regards
NextGen Learning Team
Everything about Nexgen learning is so…
Everything about Nexgen learning is so easy.
I was having difficulty getting my transcript after a course completion. I reached out to them and they helped me out with sorting in out FOC...
I know I shouldn't put this here but because I was really exited with their help.
And they have great courses with fair fees.
Am recommending them.
13 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Thank you for your kind feedback, Eddy!
We’re delighted to hear that you found our platform easy to use and that our team was able to assist you with your transcript. It’s wonderful to know you’re happy with our courses and pricing. We truly appreciate your recommendation and support.
Regards
NextGen Learning Team
Enrolment issue.
Decided to enrol on life membership for £99 and paid by PayPal but was charged £103.99 (apparently this was for lifetime membership and a certificate). The payment went through but there was no acknowledgement on the Nextgen website. I had to go into chat to ask what had happened and was initially told they had not received my payment. Then sent a screenshot and it was then confirmed that I had paid. Okay, only a minor issue but it does affect my trust for your organisation if a simple transaction like this cannot be processed quickly and easily.
13 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hello Wendy,
Thank you for bringing this to our attention, and we’re sorry for the confusion during your enrolment.
As we use a third-party payment gateway, similar to most e-commerce and e-learning platforms, there can occasionally be slight delays between the payment being processed and the confirmation reaching our system. This sometimes results in the payment showing on PayPal before it reflects on our platform.
We’ve confirmed that your payment has been received, and your lifetime membership (including the certificate) is fully active. We’re continuously working to make the process smoother, and your feedback helps us improve.
Thanks again for your patience and understanding.
Best regards,
NextGen Learning Team
Customer Service
the customer service are brilliant and always helpful when solving any concerns. good placed to do top up courses to boost your CV and beat the Job market
12 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hey there, Samantha!
Thank you for your kind feedback! We’re delighted to hear that you found our customer service helpful and supportive. It’s great to know our courses are helping you boost your CV and stay competitive in the job market. We truly appreciate your support.
Regards
NextGen Learning Team
Great Training Experience
I had a really good experience with the online training. The material was clear and easy to follow, and it explained things in a way that made sense. I also liked that the platform was simple to use and made learning convenient. Overall, it was a helpful and well-organized training.
10 marzo 2026
Non scritta su invito
Risposta di Nextgenlearning
Hi Charlie,
Thank you for your feedback! We’re glad to hear you found the training clear, well-organised, and easy to follow. It’s great to know the platform made your learning convenient. We appreciate your support.
Regards
NextGen Learning Team
Issues resolved
Had a couple of issues but All resolved and sorted fast and efficiently. Kept updated every step of the way and Greta customer experience
7 marzo 2026
Risposta di Nextgenlearning
Hello there!
Thank you for your feedback! We’re glad to hear the issues were resolved quickly and that you were kept updated throughout the process. Providing efficient support and a great customer experience is very important to us, and we appreciate your support.
Kind regards,
NextGen Learning Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.