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Next Divan Recensioni 320

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I'm so happy with my new bed from Next Divan. I loved that I was able to customise the divan to my taste and for £200, what a bargain! The quality is excellent, and the delivery was less than a week... Leggi di più

Valutata 1 stelle su 5

Divan base delivered on 24/03/2026. Base of very, very poor quality. Bottom material torn, castor fixing detached and clips to hold the base together are not fit for purpose. Email sent regarding the... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

bed is good quality, lovely colour, comfy, and when i emailed about a draw being broken they sent a new one right away. good customer service !

Valutata 5 stelle su 5

Fast delivery, comes with clear instructions and tool for opening packaging. Fully expanded within 24hrs and looks good quality. Comfy nights sleep too. Overall good value for money

Dettagli dell'azienda

  1. Negozio di letti
  2. Negozio di mobili per camere da letto
  3. Negozio di mobili
  4. Negozio di materassi

Scritti dall'azienda

We have a wide range of high quality, handmade storage beds, bed bases, headboards and mattresses to choose from, all at affordable prices. Our beds and headboards are all available in a wide range of luxurious upholstered fabrics and stylish colours, so you're sure to find a design to match your style in our collection. We also have plenty of comfortable mattresses to choose from such as body contouring, cloud-like memory foam mattresses and pocket spring options that reduce motion transfer and provide adaptive support as you move through the night.

Quality Comfort For Less

Scritti dall'azienda

Beds and prices you won't be able to resist.
All our beds, headboards and mattresses are handmade here in the UK by our skilled team of expert craftsmen. We're passionate about crafting a quality sleep experience for you at a price that's affordable. We also offer you the opportunity to build your bed exactly how you want it, right down to the upholstered fabric type and colour. You can also choose to buy your bed now and pay for it later in manageable repayments due to our partnerships with both Klarna and Clearpay. No matter if you're looking to buy a new bed, headboard or mattress, you're sure to find a quality product, expertly handcrafted at an affordable price in our collection.

Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

320 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 91% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 1 stelle su 5

Divan base delivered on 24/03/2026

Divan base delivered on 24/03/2026. Base of very, very poor quality. Bottom material torn, castor fixing detached and clips to hold the base together are not fit for purpose. Email sent regarding the above issues, no reply. I have also tried to contact via phone unsuccessfully. Please do not purchase anything from this company. Absolute scammers. I plan on contacting consumer advice for action against this company.

17 marzo 2026
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Risposta di Next Divan

Dear Customer,

Thank you for your feedback.

We are very sorry to hear about the issues you’ve experienced with your divan base, and we completely understand your frustration.

We can see that you initially contacted us over the bank holiday weekend when our offices were closed, and we sincerely apologise for the delay in our response. Since then, we have reached out to you via email, however we have not yet received a reply. Please do get back to us at your earliest convenience so we can investigate this further and work towards a resolution for you as quickly as possible.

Kind regards,
Next Divan Team

Valutata 3 stelle su 5

I have mixed feelings about this one

I have mixed feelings about this one. Bed was dispatched instantly and delivered 3 days from ordering so big plus on this side. Delivery guys were very efficient and helpful carrying bed all the way up to second floor and left it in the room of my choice, big thanks for that. Bed itself looks beautiful, but on minus side tweed fabric seems very thin for upholstery. The connectors provided for connecting base are useless, too loose and would not attach correctly, no way they would hold anything and I had to use own connector to screw it up together. Screws and washers to attach headboard completely useless. Provided screws were way to small for premade holes they were meant to fit in and one of the holes had nothing to screw it in inside, just loose drilled hole without the nut. Plastic washers for headboard are just a joke, twisted when used turned to rubish. Again had to improvise and get own screws and washers to make it all work. I have doubts about drawer, it needs adjusting every time when pulled out, to fit back in. We'll see how it works in long run. Overly delivery service was great although would be helpful to have a choice of delivery date. It is very good looking bed but quality definitely matched low price.

2 aprile 2026
Non scritta su invito
Valutata 3 stelle su 5

Bed poor quality, delivery not great either

Bed itself poor quality, comparing it to my other single divan bed. Drawers flimsy and difficult to open and close so I probably won’t use them. Fabric is thin.
Delivery problematic, no delivery date choice, bed head was missing, delivery men throwing other peoples packages around to look for our order with no care.
This bed was one of the cheaper ones I found but I’d expected it to be better.

18 marzo 2026
Valutata 3 stelle su 5

Divan and Mattress Good Value

Our divan had one drawer damaged, but Next Divan were able to replace it the following week. The King headboard was damaged but this was replaced the following week. The mattress is very good and very deep. You need extra deep fitted sheets and mattress protector for this type. It’s comfortable, but the manufacturing materials, or process left a very unpleasant odour on the mattress, which has still not completely disappeared. However, we are managing to sleep inspite of it. I was not happy with the delivery team. However my understanding is that they were outsourced.

25 febbraio 2026
Valutata 5 stelle su 5

New bed base bought online

Ordered a new bed base online. Was emailed within days with a delivery date. The bed base was delivered on time by two polite young men. A good service from this company.

24 marzo 2026
Valutata 4 stelle su 5

Very reasonable price and good overall quality

Really happy with the reasonable price, overall quality, colour and look of the bed. The headboard is really big and sturdy. Great delivery. I’ve dropped a star just for the slightly flimsy quality of the drawers. They’re only fit for storing lightweight items, which is fine with me, just something for others to be aware of. Overall, I would recommend this bed.

10 settembre 2025
Valutata 1 stelle su 5

Not great

Not great. Bed came broken and cracked. I’ve been offered a £25 refund when we spent over £500 🤣🤣 they did offer to replace but our bed is set up and extremely heavy. Delivery people basically threw the bed into our kitchen with no care at all. Spend a little extra and go with a more well known company

24 marzo 2026
Non scritta su invito
Valutata 2 stelle su 5

Tried and tried to ring you never…

Tried and tried to ring you never answered
returned my calls . Your delivery men must have dropped off the divan or was never there in the first place a bag of feet ,bed clip and headboard fitting. This made our experience and satisfaction far less than hoped as was desperately wanting to sleep in our bed we only have one clip to hold base's together not sufficient, also fitting the headboard isn't secure. Had to go and purchase feet ,on the day as we really needed a bed.

7 marzo 2026
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Risposta di Next Divan

Dear Customer

We are very sorry to hear about your experience and the issues with missing parts. We have emailed you on the email address provided. We will be looking forward to your response so we can resolve this for you as soon as possible.

Kind regards,
Next Divan Team

Valutata 1 stelle su 5

I have sent numerous emails and tried…

I have sent numerous emails and tried to call so many times. They have sent me the wrong colour headboard. No one seems to be coming back to me and then when I ring them it’s the delivery company who keep saying it’s nothing to do with them !!!!

15 marzo 2026
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Risposta di Next Divan

Dear Customer,

We are very sorry to hear about your experience and the frustration caused.

We have emailed you and arranged a replacement headboard to be sent out. Please accept our sincere apologies for any inconvenience caused.

Kind regards,
Next Divan Team

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