I have had Nexamp for several years, and am extremely happy by the service, including billing and customer service. Initially I was skeptical about the savings but they add up over time. Switchi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I canceled in May because I planned to sell my house. I received an email from NEXAMP stating I was responsible for production through June. I’m still getting charged for production in September. Almo... Leggi di più
L'azienda ha risposto
Outstanding communication both by email and text Personal contact by a person when first signed up how to read your bill And what to expect Additional follow up upon first billing, also 15% savings... Leggi di più
L'azienda ha risposto
Great program. It was offered via my electric utility and a great solution for us because we were not ready to get rooftop solar. Easy to sign up for, easy to use, saved us money and we were really... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Building the Future of Clean Energy
Community Solar with Nexamp: The Easiest Way to Tap into Clean Energy
Scritti dall'azienda
- Save on your electricity costs without installing rooftop panels
- We’re bringing clean energy to homeowners and communities everywhere, and helping them save on electricity costs* without installing rooftop solar panels. *Savings vary from state to state
No long term contracts, cancellation fees, or credit checks
Nexamp does not lock you into a long term contract or require any credit checks.
We believe in doing right by people and, well, the world. We’ll never lock you into an annual contract, never charge you any upfront fees, and never charge you to walk away—if you don’t like the service, you can cancel without penalty at any time.
Informazioni di contatto
101 Summer St. Floor 2, 02110, Boston, Stati Uniti
- (617) 431-1440
- nexamp.com
4,4
Eccellente
738 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good Job, Nexamp
Nexamp makes a complicated process understandable through multiple communications that clarify the process and build trust in the customer. The instructions were always clear and doable.
3 agosto 2026
Risposta di Nexamp
Thank you so much for the wonderful feedback! We’re thrilled to hear that our communication helped make the community solar process feel clear and understandable. Building trust through transparency and making sure our customers know what to expect every step of the way is incredibly important to us. We truly appreciate you taking the time to share your experience!
Sincerely,
Nexamp Customer Support
Poor Billing Practices
I have been a Nexamp customer since January 2024. For the 1st two years things ran like clockwork, we'd see a credit from Xcel Energy and a month later we'd get a bill from Nexamp less our savings. Nice way to invest in solar energy and save a little money.
Since January of 2026, our bills from Nexamp stopped. I called on a couple of occasions to inquire on the status of the bills and they were having trouble working with Xcel Energy. As a customer, I don't care who is at fault, I just want a consistent bill.
Received a notice today that Nexamp "experienced delays in processing monthly solar credit data". As a customer, billing is what Nexamp does and what they should be good at, this is not an acceptable excuse.
I'll pay for the four months of bills that were never sent issued but am canceling my service with Nexamp, the small saving is not worth the billing issues.
5 agosto 2026
Non scritta su invito
Risposta di Nexamp
Hello Thomas,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by the extended billing delays and the unexpected catch-up invoices.
We understand how important consistent and timely billing is, and we’re sorry that we weren’t able to provide the experience you expected. The delays were related to receiving the solar credit and production data needed from Xcel Energy, which impacted our ability to generate your invoices on the normal schedule. Our team did provide updates and reviewed the available options with you.
We appreciate you bringing your experience to our attention. Feedback like yours helps us identify where we can improve the customer experience, particularly when unexpected billing delays occur.
Sincerely,
Nexamp Customer Support
All the personal I spoke with where…
All the personal I spoke with where very knowledgeable about their product and explained everything so that I could understand everything very clearly.
3 agosto 2026
Risposta di Nexamp
Thank you so much for your kind words, Richard! We’re thrilled to hear that everyone you spoke with was knowledgeable, helpful, and took the time to explain everything clearly. Making sure our customers feel informed and confident is so important to us, and we truly appreciate you taking the time to share your experience!
If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
No idea what my status is
So far, so good, but I have no idea how long this will actually take.
2 agosto 2026
Risposta di Nexamp
Hi Richard, thank you for your feedback. We’re glad to hear things are going well so far! Your account was recently accepted to a solar farm, which is an important step toward getting your community solar benefits started.
It can take some time for solar credits to begin appearing, and since we bill in arrears, your first Nexamp invoice may arrive 2 months later as credits begin to accumulate. We’ll continue to keep you updated by email along the way, so you know what to expect as your account progresses.
Once you receive your first invoice, please feel free to reach out if you have any questions. We’re always happy to help explain your bill and make sure you understand your savings.
Thank you again for joining Nexamp!
Sincerely,
Nexamp Customer Support
Seamless Service - Tip Just Pay Electronically
Utilities costs have become unbearable. Finally a company comes in to offer a bit of relief at a 15% discount (no tricks) and its clean solar energy.
30 giugno 2026
Risposta di Nexamp
Thank you, Stephen! We’re so glad we had the opportunity to connect with you, walk through your recent invoices together, and provide some clarity around your account. We really appreciate you taking the time to speak with us and for updating your review. We’re happy to hear you’re feeling good about your Nexamp experience and the savings that come with supporting clean solar energy!
If you ever need any assistance, feel free to reach our Support Team at 855-727-4636, Monday through Friday from 8:30 AM to 6:00 PM EST.
Sincerely,
Nexamp Customer Support
Risposta di Nexamp
Thank you for your review, Sandra! We’re so glad to hear our team was able to answer your questions and provide a clear explanation of the program. Helping our customers feel informed and confident is always our goal.
If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com.
We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Make it easier o transfer
Make it easier o transfer from one solar provider to another. I had enrolled with another solar provider but was dissatisfied with their billing process. I realized that it would take 90 days for a change to another provider, but there seemed to be a great deal of concern about my motives. I simply wanted to make a change.
30 maggio 2026
Risposta di Nexamp
Jack, thank you for taking the time to share your feedback. We’re sorry to hear that your transfer experience felt more difficult and time-consuming than expected. We understand how frustrating it can be to make a change in providers, especially when billing concerns are already part of the decision.
Your comments about the 90-day timeline and the level of concern around your reason for switching are important, and we take them seriously. Feedback like yours helps us identify where our process and communication can be improved so customers feel better supported throughout a transition.
A member of our team will review your concern and will try to reach out to follow up directly. We appreciate you bringing this to our attention.
If you have any questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Courtesy of the rep.
6 giugno 2026
Risposta di Nexamp
Thank you for your review, James. We’re so glad to hear that our representative made a positive impression and provided you with a courteous experience. We truly appreciate you taking the time to share your feedback and for choosing Nexamp.
If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Just waiting to get started so no…
Just waiting to get started so no opinion at this time.
Waiting when I will see 15 percent discounted bill. 😄😮😄😟
30 maggio 2026
Risposta di Nexamp
Thank you for your review and for joining Nexamp, Dinesh! We’re glad to have you getting started with us. Regarding your savings, we’ll have someone check on the status of your account, and a member of our team will reach out to you directly. We appreciate your patience and are happy to have you with us.
If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Easy to sign up
Easy to sign up. I received a $75 e gift card as a promotion for signing up. Great communication! This sign up process went smoothly! I recommend this company and love what they are doing!
5 giugno 2026
Risposta di Nexamp
Thank you for your review, Brionna! We’re so happy to hear that the sign-up process felt easy and smooth, and that our communication made a positive difference. We’re glad you enjoyed the promotion as well. We really appreciate your support and are excited to have you with Nexamp.
If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Risposta di Nexamp
Glad to hear it — welcome, and thanks for sharing. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Customer service has been excellent and…
Customer service has been excellent and the rebate is great
24 maggio 2026
Risposta di Nexamp
Hi Mark. Thank you so much for your kind words! We’re glad to hear you’ve had an excellent experience with our customer service team and that you’re happy with the rebate. We truly appreciate your feedback and your support.you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
You will be happy with this service.
So helpful getting me set up with my new account. Outstanding Customer Service.
22 novembre 2025
Risposta di Nexamp
Hi Beverly. Thank you so much for your kind words! We're delighted to hear that getting set up with your new account was such a positive experience. Providing outstanding customer service is always our goal, and we truly appreciate you taking the time to share your feedback. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Lower power bill
Did what they stated so far. Only had one power bill and the 15 percent reduction really helps my budget
20 maggio 2026
Risposta di Nexamp
Hi Robert. Thank you for sharing your experience! We’re so glad to hear the 15% reduction on your power bill is already making a meaningful difference for your budget. We appreciate you taking the time to leave a review, and we’re happy to know things have gone as promised so far. Thank you for choosing Nexamp. If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Sincerely,
Nexamp Customer Support
Risposta di Nexamp
Thank you for your review! We’re so glad to hear you’ve had a great experience. We appreciate your support and are happy to have you with Nexamp!
Sincerely,
Nexamp Customer Support
Risposta di Nexamp
Thank you for your review Perry! We’re happy to hear you’re enjoying the savings. If you ever have any questions or need support, our team is always here to help.
Sincerely,
Nexamp Customer Support
Excited to be getting solar ...
I am very excited to be able to get solar energy since I cannot mount my own solar panels. I cannot speak to the cost savings yet, but so far the process has been smooth and informative.
9 maggio 2026
Risposta di Nexamp
Thank you for your review Thomas! We’re excited to have you join Nexamp and are glad to hear the process has been smooth and informative so far. Community solar is a great way to access the benefits of solar energy without installing panels at home, and we look forward to helping you start seeing savings soon.
If you ever have questions, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
Billing is in error
Billing is in error. My service ended in March. They sent me another bill for $40. Not paying. Terrible experience on billing, rebates, etc. STAY AWAY!!
9 maggio 2026
Non scritta su invito
Risposta di Nexamp
Hello Janice,
Thank you for your feedback. We are sorry to hear that your experience with Nexamp did not meet your expectations. We pride ourselves on delivering an exceptional customer experience and take feedback like yours seriously.
We understand your frustrations regarding billing, electric rates, and the timeline associated with your account cancellation.
To clarify, Nexamp does not set or control electricity supply rates, as those rates are determined by CMP. Our role is to generate solar energy credits that help offset a customer’s electricity usage. The value of those credits is based on CMP’s utility rates, and Nexamp then provides customers with a 15% discount on the credits applied to their account. For example, if $100 in solar credits is applied to a customer’s CMP bill, Nexamp would charge $85 for those credits, resulting in a $15 savings. Because utility rates, seasonal production, and household usage can fluctuate throughout the year, savings are generally best evaluated on an annual basis rather than month to month.
We also understand how frustrating the cancellation and final billing process can feel. While utility processes can sometimes impact the timing of account removals and final billing, we recognize the importance of clear communication throughout that process and appreciate you bringing these concerns to our attention.
A member of our team will be reaching out to you directly to review your account in detail, address your concerns, and work toward a resolution.
The folks that I dealt with were great…
The folks that I dealt with were great and the setup was easy. However, I still am not active after several months, and I'm not getting any help yet from Nexamp as far as my electric bill is concerned. I'd like to know when I'm actually going to start getting a benefit.
8 maggio 2026
Risposta di Nexamp
Thank you for your review, Patricia. We’re glad to hear the setup process was easy and that you had a positive experience with our team.
As confirmed by our support team, we’ve initiated the process to reinstate your Nexamp account and added you to our priority list to help expedite reassignment to a solar farm. We truly appreciate you coming back to Nexamp as a subscriber, and we currently expect you will begin seeing Nexamp solar credits on your utility statement by June. We also sent an email update on May 10 with additional details. If you have any further questions, please don’t hesitate to contact our support team.
Our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. We appreciate your patience and look forward to getting you back to receiving solar savings soon
Risposta di Nexamp
Thank you for your review Esther! We’re glad to hear you had a professional experience with our team. Providing clear, helpful, and professional support is very important to us.
If you ever have questions about your account, our Customer Service team is available Monday–Friday, 8:30 a.m. – 6:00 p.m. ET at 855-727-4636 or via email at support@nexamp.com. You can also log in to your user portal anytime for account details and updates. We appreciate you being part of Nexamp!
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