Nest.co.uk Recensioni 

179
TrustScore 3.5 su 5

3,7

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Nest helped deliver to me a couch in a Hay mags sectional in a custom fabric that other furniture suppliers somehow couldn't manage to get. Both Ashlee and Becky were very helpful in the process and r... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili
  2. Negozio di casalinghi
  3. Negozio di mobili per cucina
  4. Negozio di articoli per l'illuminazione
  5. Negozio di arredamenti per salotti
  6. Negozio di divani

Scritti dall'azienda

We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.


Informazioni di contatto

3,7

Nella media

TrustScore 3.5 su 5

179 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,7

Tutte le recensioni

(179)

16 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service, Fatima is an asset to the company giving me excellent care and information in my assistance to find exactly what I was looking for.

25 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi,
Thank you for your kind words, Fatima will be delighted to hear your feedback. If you need any further assistance we’d be happy to help.
Team Nest

Valutata 5 stelle su 5

Professional and a pleasure to deal with

Got in touch with Becky today regards some advice on a light . I was very impressed with her can do attitude quick replys and emails. Professional and above and beyond. Nothing but 5 stars thank you

24 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Brett, this is great to hear!
We will be sure to pass your message to Becky.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest

Valutata 5 stelle su 5

Seamless customer service

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easier.
Kept us informed on delivery, we're delighted with our rug, even better than the swatch!
Will definitely shop with them again.

22 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Christine,
Thank you for your feedback, this is great to hear and we are glad to hear that you are enjoying your rug!
Becky will be delighted to hear your feedback - we will be sure to pass this on to her.
Thanks again.
Team Nest

Valutata 5 stelle su 5

I really like Nest

I really like Nest. I stumbled upon them accidentally whilst researching a product, and I've found them to be the "best in class" for home furnishings. I've taken risks in my product choices, and each time it's really paid off. The delivery services Nest use are exemplary, as is their customer services. I feel more and more confident in the company each time I use them. Thank you, Nest.

19 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Liz, this is great to hear!
We really appreciate your positive feedback.
If there is anything else we can help you with please get in touch.
Thank you.
Team Nest

Valutata 5 stelle su 5

Excellent response

Excellent response, even though they weren’t the contact that I needed for my products they put me in touch with the correct company thanks Becky 👍

17 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Lloyd,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valutata 5 stelle su 5

I bought 6 chairs from Nest and could…

I bought 6 chairs from Nest and could not of had a better experience! The quality of the chairs was exemplary, the service was outstanding. Thank you Nest for restoring my faith in online shopping!

15 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Annabelle,
We hope you’re enjoying your new chairs. Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to welcoming you back as a Nest customer soon.
Team Nest

Valutata 5 stelle su 5

Mistaken Identity

Even though I got the wrong company Ashley was a fantastic help pointing me in the right direction in a very timely manner. Many thanks for your time and effort.

2 agosto 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valutata 5 stelle su 5

Great experience shopping first time on…

Great experience shopping first time on Nest. I chose a lamp that was later found to have a long lead time and the sales rep (Fatima) contacted me to suggest a substitute item. They were really friendly, speedy and prompt.

25 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Ronald,
Thank you for your kind words, Fatima will be delighted to hear your feedback. If you need any assistance in the future, we’d be very happy to help.
Team Nest

Valutata 5 stelle su 5

Excellent shopping experience from Becky from Nest.co.uk

I searched a lot for the coffee table I wanted and found it on your website.
I contacted customer service and got a quick reply from the lovely lady Becky with all the answers to my questions. Becky was very helpful, patient and kind to me. And at my request, I received a price quote from her and decided to purchase another table in a different size. In conclusion, I had an excellent shopping experience when I am from another country and everything was done with the help of the emails.
I will definitely continue to purchase from Nest.co.uk.
So thank you very much for everything dear Becky.
Greetings and all the best,
Alona Shahar

25 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Alona, this is great to hear!
We will be sure to pass over your message to Becky.
Please do not hesitate to get in touch again.
Thank you.
Team Nest

Valutata 1 stelle su 5

Refund processing delay (2 months)

6 months after ordering usm completely damaged

The refund processing nest said it would proceed, but...

No progress at all for two months?

16 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Thank you for getting in touch.
We are sincerely sorry to hear of the damage to your goods.
It sounds like you are currently working with our expert claims team who are handling this for you. Claims for damaged items can take time depending upon the circumstances.
If I could kindly ask you to contact our friendly Customer Care Team via info@nest.co.uk with your order details and contact information, we can check on the progress of your claim and escalate this as necessary for a prompt resolve.
Please rest assured we will fix this for you.
Kind regards,
Team Nest

Valutata 5 stelle su 5

Everyone needs to absolutely avoid this…

Wrong company. Initially was 1star for other Nest but its wrong one. Polite lady explain that over phone and even offer help in getting in contact with correct Nest. Wish my Nest had same customer service.

7 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Stan,
Thanks so much for taking the time to leave us a review. Glad we could help clarify which Nest we are. If there is anything else we can help you with please feel free to get in touch.
Team Nest

Valutata 5 stelle su 5

Impressed.

I contacted Nest (via email) by mistake. I thought I was contacting Google - Nest. Had a same day response from Sarah explaining my error and that they were not in a position to help. But then went on to give me contact details for Nest support. With service like that I would certainly purchase lights and furniture from an obviously professional company. 5 stars.

5 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Andy,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Team Nest

Valutata 1 stelle su 5

Great website but let down by customer…

Great website but let down by customer service. Unfortunately, they wouldn't accept a return made within the return window because "they couldn't find my request" even though I provided the proof of it being sent. Such a shame and a very bad e-commerce experience.

2 luglio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Dear Mikkel,
Thank you for your feedback.
We are very sorry to hear that you feel your experience was let down by the service you received. We are disappointed to learn this as we pride ourselves on the excellent customer service we deliver. Your feedback is currently being reviewed by our Customer Care Team, further feedback will be provided to you shortly by email.
If you have supplied proof that your request was made, I cannot see why this would not be accepted. Hopefully, our team can shed some light following a review. Returns to us should take place within 14 days of delivery to you, for further information please see our website and/or our terms and conditions.
We are pleased to hear that you like our website and would like to thank you for shopping with Nest.
Kind regards,
Team Nest

Valutata 5 stelle su 5

I mistakenly contacted Nest.com whilst…

I mistakenly contacted Nest.com whilst trying to contact Google nest. The wonderful Sarah explained my error and provided a link with a phone number for Google nest. That for me goes above and beyond what you would expect when contacting the wrong company. Thank you very much Sarah, your help was much appreciated.

28 giugno 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Ash,
Thank you so much for taking the time to leave us a review. If there is anything else we can help you with please get in touch.
Nest.co.uk

Valutata 5 stelle su 5

Thank you for delivering

Thank you for delivering the sofa to Japan.

It took a little while, but it arrived in perfect condition.

17 giugno 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Yoshiki,
We hope you’re enjoying your new sofa. Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to welcoming you back as a Nest customer.
Team Nest

Valutata 5 stelle su 5

phenomenal company

phenomenal company, great people working for them and Becky was so helpful. They provide the best services with speed and efficiency. Would highly recommend!

10 giugno 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Louis, this is great to hear!
We will be sure to pass over your message to Becky.
Please do not hesitate to get in touch if you have any more queries.
Thank you.
Team Nest

Valutata 5 stelle su 5

Great experience

Great experience - thanks

6 giugno 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi Steve,
Thank you for your review. We really appreciate hearing your positive feedback.
Team Nest

Valutata 5 stelle su 5

Also Wrong Company!

I also contacted this company incorrectly thinking it was related to the Nest Thermostat!
Despite this, their reply was quick, polite and as helpful as it could have been, and gave me some alternatives to try. Thank you.

30 maggio 2022
Non scritta su invito
Logo di Nest.co.uk

Risposta di Nest.co.uk

Hi John,
Thank you for taking the time to leave us a review. If there is anything else we can help you with please let us know.
Team Nest

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