Alvin, was always on call answering my questions from the design phase right up to mounting my sign on the wall! Communication was excellent, shipping was quick, and packing was safe and secure. I'm... Leggi di più
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La livraison a été super rapide et les produits bien sécurisés dans l’emballage. Seul hic, nous avions demandé l’accrochage suspendu (j’en suis pas mal certaine) et avons reçu l’accrochage mural. Mais... Leggi di più
I knew nothing about LED NEON before I ordered this.I saw your info on line and decided to order my sign for my granddaughter’s bedroom. She is always acting in different productions. With my choice o... Leggi di più
I had a custom sign created for me and Neonific exceeded my expectations. Communication is key and Alvin did a fantastic job doing so. That being said the sign is everything I wanted and I'm glad I cr... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di segnaletica
- Negozio di arredi e di design d'interni
- Produttore di espositori
- Negozio di articoli per l'illuminazione
- Negozio di insegne al neon
- Negozio di stampe e segnaletica
Scritti dall'azienda
Neonific is a global sign fabrication company specializing in the design and production of premium LED neon signs and traditional glass neon signs — crafted with speed, precision, and an unwavering attention to quality. From concept to finished product, every sign we build is engineered to command attention. We serve a diverse and growing client base: event management companies that need bold, unforgettable installations; businesses seeking iconic branded signage; individuals commemorating life's moments in light; and fellow sign shops looking for a reliable fabrication partner to extend their own capabilities. Whether it's a one-of-a-kind custom piece or a high-volume production run, we deliver — on time, every time. Our expertise spans the full spectrum of illuminated signage. LED neon signs offer vibrant, energy-efficient brilliance with a modern edge. Our handcrafted glass neon signs carry the warmth and authenticity of a craft that has been lighting up spaces for over a century. Whatever the medium, our fabrication standards remain the same: tight tolerances, rich color, and lasting durability. Neonific ships worldwide — from New York to Tokyo, London to Dubai. Our logistics network and packaging expertise ensure that every sign arrives exactly as it left our workshop: perfect. Neonific holds official licensed partnerships with some of the world's most recognized brands and properties — including I Love New York, FC Porto, The Little Prince, and the US Air Force. These partnerships give our clients access to officially authorized neon merchandise, backed by the legal assurance that comes with genuine licensing agreements. We don't just make signs. We make the ones people remember. Services: LED neon signs · Glass neon signs · Worldwide shipping · Event installations · Trade fabrication · Custom design · Licensed products
Informazioni di contatto
Canada
- neonific.com
4,8
Eccellente
100 recensioni
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great customer service
Working with Neonific has been truly great from start to finish. Any issues we have, they resolve quickly. Very pleased.
15 febbraio 2024
Beautiful and bright
1 maggio 2024
Really simple to mount and finished…
Really simple to mount and finished product looks great!
10 aprile 2024
Great work ! fast delivery
Nice doing business with you ! thank you for the good quality
16 aprile 2024
Great Product and Service!!!
what made my experience great was the options available and how I was able to play around with the price and the fonts and phrase, word, or name I want made. The customer service is/was great, quick and helpful response to my questions and or concerns and shipping time was on point. Did not take to long at all to received my items purchased. Oh, and they kept me up to date with all the tracking so that was great
4 gennaio 2024
Customized Sign
Alvin was super helpful in the process! Sign was delivered in 8 days from ordering. Looks just like the design and easy to use. Super happy with the product and overall experience :)
14 marzo 2024
I’d use them again.
I enjoyed finished item. Would use them again for future neon projects. Did have to contact support to clear up some minor details but support was excellent. They even managed to maintain my strict time constraint.
14 febbraio 2024
Non scritta su invito
Risposta di Neonific
Thank you for taking the time to share your experience with us on Trustpilot! We're thrilled to hear that you were satisfied with the finished product and our support team's assistance. It's wonderful to know that we could meet your strict timeframe and help clarify any details along the way. We look forward to the opportunity to work with you on future neon projects and continue providing the excellent support you've come to expect from us. Your feedback is greatly appreciated and motivates us to maintain high standards of service and quality. Thank you for choosing us for your LED neon sign needs!
The font in the image was different to…
The font in the image was different to the one in the finished product (super thin). I am still (2 months later) waiting for resolution. Company has been responsive, but slow. I also have to pay for the replacement of the mistake. :(
19 dicembre 2023
Risposta di Neonific
Fair comment. The confusion likely stemmed from our customizer's auto-generated visualization, which may have led the customer to interpret the design as "double-lined" rather than the intended "single-lined" format. The customer's expectation was for the LED to outline the letters, rather than fill the body of the letters. In our effort to rectify this, we produced and supplied a replacement sign that aligns with the double-lined design, offering this at cost. We are currently awaiting the customer's evaluation of the replacement sign to ensure it meets the customer's satisfaction.
With regards to the feedback on our responsiveness, we try to respond to our customers within 24 business hours, and we have almost always done that. However, we can only be as responsive as the customer too. We're reviewing our current process and looking for opportunities to be more responsive to meet customers' expectation.
As a precautionary measure to prevent future misunderstandings, we have since removed the font that caused the confusion from our customizer.
The neon dog was much bigger than I…
The neon dog was much bigger than I expected and so well-made.
11 dicembre 2023
Amazing customer service and the custom…
Amazing customer service and the custom led light looks great!
6 dicembre 2023
Amazing Product
Straight forward for the purchase, friendly staff, fast shipping. Relatively easy installation. Amazing product.
11 dicembre 2023
The sign turned out being perfect
The sign turned out being perfect! Colours, fonts and style - everything is top notch! The team was responsive and answered my emails the same day. Great customer service. Alvin troubleshooted all issues. Now our company has a great neon logo from Neonific.
28 dicembre 2023
Non scritta su invito
Risposta di Neonific
Thank you for your wonderful review! We're thrilled you're happy with the sign's design and colors. It's great to hear you had a positive experience with our customer service. We're proud to have created a neon logo for your company. Looking forward to helping you again in the future.
Risposta di Neonific
Thank you so much for taking the time to leave us this wonderful review on Trustpilot. We are thrilled to hear that you found our advice helpful and are satisfied with the high quality of our products at Neonific.
Our team is dedicated to providing the best possible experience to our customers, and your feedback is a testament to our efforts. If there's anything else we can do for you, please don't hesitate to reach out.
Thank you for choosing Neonific, and we look forward to serving you again!
Très belle enseigne bien répondu à mes…
Très belle enseigne bien répondu à mes attentes et bon prix.
19 dicembre 2023
Non scritta su invito
Risposta di Neonific
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience positive avec Neonific. Nous sommes extrêmement heureux d'entendre que notre enseigne a répondu à vos attentes et que vous avez trouvé notre rapport qualité-prix avantageux. Votre satisfaction est notre plus grande récompense.
Nous nous engageons à offrir des produits de qualité et un service client exceptionnel. Si vous avez des questions ou besoin d'assistance supplémentaire, nous sommes toujours là pour vous aider. Merci de nous avoir fait confiance et nous espérons avoir le plaisir de vous servir à nouveau.
Not actually Neon, but still cool looking
A little disappointing because it's not actually neon. It's LED. It still looks nice and my husband really likes it. It's hung up in his classroom, both teachers and students enjoy it.
21 novembre 2023
Risposta di Neonific
Thank you for taking the time to share your feedback with us. We're truly pleased to hear that the sign has been well-received by your husband, his students, and fellow teachers in his classroom!
We understand your initial expectations regarding traditional neon, and we apologize for any misunderstanding. Our products are crafted using LED technology, which, while designed to emulate the classic neon aesthetic, provides several added benefits. Notably, LED signs are more suitable for environments like classrooms because they are much safer - they don't break or shatter like traditional glass neon in case of accidents. This makes them a more secure and reliable choice for public spaces, especially those frequented by students.
In addition to being safer, LED technology is more energy-efficient, durable, and environmentally friendly compared to traditional neon. We strive to make this distinction clear on our website and will review our product descriptions to ensure our customers have all the necessary information before making a purchase.
We appreciate your support and are glad that the sign has become a beloved addition to your husband's classroom. If you have any further questions or need assistance, please don't hesitate to contact our customer service team.
Warm regards,
Neonific Customer Service Team
Outstanding!
I had a custom sign created for me and Neonific exceeded my expectations. Communication is key and Alvin did a fantastic job doing so. That being said the sign is everything I wanted and I'm glad I crossed paths with them. They will be my first and only call should I find myself needing another one in the foreseeable future.
30 ottobre 2023
Non scritta su invito
Risposta di Neonific
Thanks for the positive review. We're happy that the team here were able to exceed your expectations. Your satisfaction is our top priority, and we're so glad to have hit the mark for you. We appreciate your trust in us and look forward to being your go-to for any future signage needs. Thanks again for choosing Neonific!
My sign I’ve been stolen and the…
My sign I’ve been stolen and the customer service was incredible and replaced it really quickly. Also the quality of the sign for the price is very great! 10000% recommand.
7 settembre 2023
Non scritta su invito
Great customer service
They were very helping in making sure we ordered the right sign for one of our clients as well as giving us express shipping as we needed it for an event in 3 days. I really appreciate the great customer service as well!
30 agosto 2023
Non scritta su invito
We ordered a sign last minute and they…
We ordered a sign last minute and they were able to have it made and shipped out to us right in time. I so appreciated their staff taking the time to get back to us and ensure its timely arrival. Thank you!
1 settembre 2023
Non scritta su invito
Pretty in Pink!
Just received our pretty pink, neon sign for our brick and mortar shop, and it is absolutely beautiful! Contacted customer service for a quick question about dimming the sign and received a very helpful reply from, Alvin, in record time. Great craftsmanship, excellent quality, vibrant colour. Highly recommend!
23 agosto 2023
Non scritta su invito
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