Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 1 stelle su 5

Ordered a part for my vacuum cleaner 29/04 and was advised that email would sent when part in transit. Heard nothing for a month so then followed up. Apparently they had a system failure whereby they... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

The lid to my magimix food processor broke. I got onto the internet and found “Need A Part” on replacement lids and bowls for my processor. it was very clear to understand, Sam sent me the required... Leggi di più

Valutata 5 stelle su 5

When i ordered the part i was not 100 percent sure with the model number. But the person i dealt with double checked at the time of pickup and then mentioned that if it doesn't work you can bring th... Leggi di più

Valutata 5 stelle su 5

I had waited 5 weeks to get and answer from the company where the fridge was made but still hadn't received it so I then went and sourced it myself and it took me a few minutes to search out and ans... Leggi di più

Dettagli dell'azienda


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

252 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(252)

3 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Ordered a part for my vacuum cleaner…

Ordered a part for my vacuum cleaner 29/04 and was advised that email would sent when part in transit. Heard nothing for a month so then followed up. Apparently they had a system failure whereby they did not know if part not received. Agreed to a cancellation of order and refund. On this occasion a very poor customer service.

25 maggio 2026
Non scritta su invito
Logo di Need A Part

Risposta di Need A Part

This customer was given a quote of 2 weeks for us to obtain the item, based on information provided by the Russell Hobbs distributor. Unfortunately there was a delay, which our system failed to pick up, meaning we did not pro-actively notify the customer. Regrettably, this left the customer wondering what was going on, but I should note that the first we heard from the customer was a request for a refund, which was actioned immediately.

Valutata 5 stelle su 5

Exceptional Service and Support from Tina

I had an outstanding experience with Need A Part, thanks to Tina.

I am based in the Cook Islands, so I arranged for my order to be sent to someone in New Zealand who could bring it over for me. Unfortunately, I then realised that the first person would not receive the package in time before travelling, so I had to quickly organise a second contact in a completely different location and request a delivery address change.

Despite multiple changes and a very time sensitive situation, Tina handled everything quickly, professionally, and without any fuss. Her communication was prompt, clear, and genuinely helpful throughout the entire process.

What could have easily been a stressful and complicated situation was made simple thanks to her efficiency and willingness to assist.

I highly recommend Need A Part, and especially Tina, for going above and beyond to help their customers.

12 aprile 2026
Non scritta su invito
Valutata 5 stelle su 5

Great service

Great service. Easy to find the part I needed, easy payment, great communication and very speedy delivery. What more can you ask for. Keep it up. Trustworthy company.

28 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Ordered a Spartan Drive wheel axle…

Disregard this review. The company that I was referring to was not Need A Part rather Need This Part. My error.
Ordered a Spartan Drive wheel axle cover for my motorhome. I was supposed to get a order # to track delivery. Never got confirmation from Need A Part although credit card was charged immediately.
Wrote several emails asking for confirmation and status. Never heard back from them. Gave them over a week to reply. Just silence. I cancelled the charge on my credit card. This is definitely a SCAM. BEWARE!

18 giugno 2025
Non scritta su invito
Logo di Need A Part

Risposta di Need A Part

Hi Paul. We don't sell Spartan parts (or any parts for motorhomes), nor do we sell to the US. I don't think it's possible for you to have had this experience from Need A Part.

Valutata 1 stelle su 5

Ordered a oven seal at the end of…

Ordered a oven seal at the end of January which stipulated that this seal would be delivered 10 working days from purchase on line.I had to chase this after 25 plus working days to find the part had not arrived from the supplier and told it would be the beginning of the next week.It is now the 5th of March and after my further contacting them I have been told the supplier has not provided the part and I will be refunded after asking such.Bitterly disappointed with feedback only when I contact them and their no policy of 10 working days.

5 marzo 2025
Non scritta su invito
Logo di Need A Part

Risposta di Need A Part

Hi Guy

I'm sorry you had a bad experience with us. For items we don't hold in stock, we always get an ETA direct from the supplier before quoting (and in this case it was 2 weeks). Obviously this turned out to be incorrect, which is unfortunately out of our control.

I should like to note that on each occasion you contacted us we replied promptly with the latest information we had available from our supplier, and when you did request a refund, it was actioned immediately.

That said, I do apologise that we were not more pro-active in chasing it up for you.

Valutata 5 stelle su 5

Fantastic business A+++

A+++ business communication was fantastic and my new remote arrived in two days from my order being placed on the weekend. Great service , fast delivery couldn't ask for more. Thanks.

4 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Recommend

Quick reply to my initial inquiry resulting in easy to place order of specific part, and delivery of correct part received in timely fashion

27 agosto 2024
Valutata 5 stelle su 5

Trustable company

Quick delivery, great variety for me, product was safely packaged and no issues, wide variety of parts. Great quality company, do recommend. (I ordered wf-1000xm4 charging case)

28 luglio 2024

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