Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... Leggi di più
L'azienda ha risposto
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... Leggi di più
L'azienda ha risposto
This company signs you up for a contract without your permission, POS system is faulty and does not operate properly. Once you try to cancel you find out and Aloha representative signed you up for a... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Informazioni di contatto
864 Spring St NW, 30308, Atlanta, Stati Uniti
- 1-800-225-5627
- ncrvoyix.com/restaurant
4,4
Eccellente
740 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 20% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
These folks are the best
These folks are the best. Knowledgeable, professional, thorough. A pleasure to work with.
26 maggio 2024
Risposta di Aloha by NCR Voyix
Hi Jack. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Risposta di Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
There is no one like Daisy!!
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called me week after week to check on the issue and help me try to fix it. I had zero hopes of ever solving the problem and every time I spoke to anyone except Daisy I got either the run around or a promise the issue would be fixed in an hour. The issue was never fixed in an hour.
13 maggio 2024
Risposta di Aloha by NCR Voyix
We’re happy to hear about your great experience with Daisy and our support team. Thanks for being a valued customer.
Risposta di Aloha by NCR Voyix
Thank you for your sharing your experience with us.
NCR not sending PFG order
I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.
19 maggio 2024
Risposta di Aloha by NCR Voyix
Hi Edith, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
My concern was resolve really fast
9 maggio 2024
Risposta di Aloha by NCR Voyix
We’re glad our team could get the support you needed so you could keep your business running.
Risposta di Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Software is user friendly
Software is user friendly, easy to use, make changes and payroll works for restaurant employees and managers with no problems. Support is a phone call away. Works great for our business.
7 maggio 2024
Risposta di Aloha by NCR Voyix
Hi Shirley. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Good communication skills.
15 maggio 2024
Risposta di Aloha by NCR Voyix
Thanks for being a valued customer.
Risposta di Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Risposta di Aloha by NCR Voyix
Thank you for your sharing your experience with us.
When I call my issue is taken care of…
When I call my issue is taken care of rt away, great customer service.
2 maggio 2024
Risposta di Aloha by NCR Voyix
Hi Priscilla. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The time to resolve issues is too long
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
30 aprile 2024
Risposta di Aloha by NCR Voyix
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Satisified with the customer service…
Satisified with the customer service provided, as well as time needed for resolution of incident, and professionalism and commitment shown by assigned agent on this case.
6 maggio 2024
Risposta di Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Risposta di Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The Aloha group is well organized
The Aloha group is well organized, knowledgable and responsive. The overall training is lacking in critical areas that left me trying to teach myself the nuances of how to access information and sunscreens. Training needs to not be so rushed, rely on handouts and videos.
25 aprile 2024
Risposta di Aloha by NCR Voyix
Hi Michael, thank you for the feedback. We will relay your message.
great assistance
You guys responded in a timely manner and provided me with the documents I needed. Thank you!
2 maggio 2024
Risposta di Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
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