Excellent hassle free order. The company offered the quantity of granite paving slabs that I needed rather than having to buy a full pack. The price was competitive and once ordered, communication was... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent 5* Service from start to finish. Ordering was so easy, especially being able to speak directly to a member of staff, who in turn offered great advice which I gladly took. I was advised ho... Leggi di più
L'azienda ha risposto
Reasonably priced and delivered when requested. The lorry couldn't get to the house but the driver brought the pallets maybe 50m to our driveway. The paving stones/tiles themselves seem to be high... Leggi di più
L'azienda ha risposto
After being let down by another supplier I called Natural Paving Store and was delighted to speak to real people who were friendly and helpful. The order was dispatched the same day, arriving two day... Leggi di più
Dettagli dell'azienda
- Fornitore di materiali per la pavimentazione
- anche in
- Fornitore di pietra naturale
- Fornitore di pietre
- Giardino
- Negozio di articoli per il giardinaggio
- Negozio di tegole e piastrelle
Scritti dall'azienda
Natural Paving Store is a UK-based Natural stone and Porcelain paving supplier with over 25 years in the industry. Our top priority is to provide you with the best experience possible while buying your new patio and paving products, ensuring that you are dealing with professional experts who take pride in delivering high-quality products. We offer a wide range of outdoor paving options, including. Indian Sandstone Porcelain Paving Natural Granite Natural Slate Natural limestone Sandstone Paving Circles Cobble Setts We also provide FREE nationwide delivery and promise to match any cheaper quotes you may have received for the same product. If you have any queries or require assistance, please don't hesitate to contact us. We are always happy to help. You can contact us at: 📞 01329 238150 ⭐www.naturalpavingstore.co.uk ⭐ Info@naturalpavingstore.co.uk Choose Natural Paving Store for better paving and better prices.
Informazioni di contatto
1 Northern Galleries, PO14 1AH, Fareham, Regno Unito
- 01329 238150
- Info@naturalpavingstore.co.uk
- naturalpavingstore.co.uk
4,6
Eccellente
342 recensioni
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Le persone hanno visualizzato anche
Arrived on time and as ordered
18 novembre 2024
Risposta di Natural Paving Store
Dear Chris,
We appreciate your time to leave us feedback. Thank you for giving us 5 stars. The team appreciate all feedback. We are pleased to hear you had a good experience using the Natural Paving Store.
Kind regards
The Natural Paving Store Team
Great service from them
Great service from them. Ordered the wrong slabs, they swapped them for the right ones with no fuss.
Great service from Speed, their delivery partner too .
7 dicembre 2024
Risposta di Natural Paving Store
Dear Peter,
Thank you for taking the time to leave us feedback, the team appreciate the feedback and are glad we were able to support you with changing the slabs. We take pride in knowing our customers are happy with their experience.
Kind regards
The Natural Paving Store
Risposta di Natural Paving Store
Hello,
Thank you for your order and your feedback. We are glad you were happy with your delivery service and that it was a quick service. We would love to see some photos of your finished project.
Kind regards
The Natural paving store team
Such a wonderful company to have dealt…
Such a wonderful company to have dealt with. Thank you again mark ( bespoke construction)
3 dicembre 2024
Non scritta su invito
Risposta di Natural Paving Store
Hello,
Thank you for your order and feedback. It's great to hear you had a positive experience with the Natural Paving Store. We would love to see some photos of your finished product.
Kind regards
The natural paving store team
Delayed and unhelpful delivery, poor service all round
I ordered on a Tuesday, the website gave me the option of delivery on the following Thursday which is one of the reasons I bought from this company. Once I had paid the company contacted me to say actually Thursday is not possible, delivery the next week would be possible but they wanted extra money for the early part of the week. I complained as I felt the website is misleading. They stated I would receive delivery details later that day. 4 days later I get a delivery date of the following Thursday - i.e. a full week after the delivery was needed. Then the delivery company would not leave the items on the drive - only the road or the pavement, neither of which is allowed where we live as we are on a bus route etc. And the delivery driver seemed to find it all very funny, his attitude was unhelpful at best, misogynistic at worst. Overall a poor experience, thank goodness I only need a patio once and not on a repeat basis.
12 novembre 2024
Risposta di Natural Paving Store
Thank you for taking the time to leave a review.
We sincerely apologise for not meeting your expectations regarding your order.
Unfortunately, we encountered a stock issue that prevented us from delivering the paving within the 2-3 working days we had initially indicated (Friday or Monday, as you had missed our cutoff time for an earlier option). Our team reached out to explain the situation and offered you a later delivery date or the option of a full refund. After searching for the product elsewhere, you responded that you could accept the paving the following week at any time since you work from home. I can confirm that the delivery was made to you the following Thursday, which was less than a week after the original scheduled delivery date.
I am very sorry to hear that you had an issue with the delivery company. According to the information provided on our website, your order confirmation, and our terms and conditions, the delivery is specified as kerbside only (on the road or pavement). This means that the drivers are not obligated to leave items on your driveway; they do so at their discretion. We do stress that It is important for you to inform us of any issues related to kerbside delivery, such as proximity to a bus route.
We have reviewed your address and delivery photograph. Our findings show that the driver has placed the paving in a safe location, off the road and away from the path, specifically in front of your house at the drop-down curb point. I can only apologise that you found this unhelpful and that his attitude was questionable.
We apologise once again that this service didn't meet your expectations and wish you the best with your patio.
Kind regards
Natural paving store team.
Risposta di Natural Paving Store
Thank you for your recent purchase and feedback. I'm pleased to hear that you received excellent service and are satisfied with our overall customer care. We would love to see photos of your finished project once it is completed.
Received a batch of Raj Green paving…
Received a batch of Raj Green paving slabs via their clearance range. I had to report some quality issues with the consignment which required rectification. Nick the MD helped greatly in resolving the situation. I would recommend these guys for their commitment to customer service, and would likely order from them again. Thanks Nick!
18 novembre 2024
Non scritta su invito
Risposta di Natural Paving Store
Hello,
Thank you for your feedback. We apologise for the issues you experienced with the paving slabs. I'm glad we were able to resolve the problem and that you would consider using our store again. We strive to support our customers and, although we try to prevent any issues from arising, we are always here to help resolve any concerns that may come up.
Kind regards
Natural paving store team.
Amazing customer service.great company
Amazing customer service.great company
18 novembre 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your feed back. It's always nice to hear a customer happy with the customer service they receive.
Brilliant service really helpful when I…
Brilliant service really helpful when I called for advise , would definitely recommend
17 ottobre 2024
Risposta di Natural Paving Store
Thank you for your purchase and feedback. I'm glad the team was helpful and able to support and advise you. It's lovely to hear that you were happy with your overall experience and would recommend us.
Initial good communication
Initial good communication. Paid for delivery. They are struggling to get their preferred delivery company to do a kerbside delivery for us. Have explored other options. Asked up for an additional £500 for a kerbside delivery to our address or delivery to a lay by and for us to transport 7 tonne of paving to our address. Opted for latter because of tight budget. No update from company re dispatch. Had random hauliers calling me for more info... They have had over £6000 of our money for a week and still don't know if or when we will receive delivery. We spoke to them last week saying we needed the delivery for today but I am not even sure if it has been dispatched.
15 novembre 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your review.
As you may know, our company provides a standard kerbside delivery service at no additional cost, utilising a large curtain-side lorry (18 tonnes and above) equipped with a manual pump truck and tail-lift. This information is clearly outlined on our website.
When placing your order, we ask that you inform us of any potential access issues, such as narrow country lanes. Unfortunately, when you completed your order, you did not mention that you live on a single-track lane, which would make curbside delivery unsuitable. Our vehicles would not be able to safely access your property without the risk of damage or the inability to stop and offload your order without blocking the lane.
At that point, we could have reverted to our usual terms and conditions and stated that we could not fulfil your order due to access issues. Perhaps we should have done so. However, our team went above and beyond to explore alternative delivery methods, especially since you had previously had large construction vehicles on site. It was the case that a Pallet delivery service was not possible and 2 companies confirmed this, but this didn't mean we couldn't find an alternative and that exactly what we did.
We spent the entire last week contacting local companies to find a Hiab delivery option and to secure the best quote for you. You also attempted to arrange delivery with another pallet delivery company, which was unable to deliver directly to your home but could drop off at a nearby layby, charging you £525 for that service.
Our team provided exceptional customer service, going the extra mile when many larger companies would have simply cancelled your order and issued a full refund. As Millie and Nick informed you on Friday, your order has been dispatched and is now with your local depot. The Hiab delivery company is scheduled to collect it, and the delivery date has been arranged.
We charged you a total of £495.00 for this service, which actually cost our company £594.00. Additionally, we offered you a discount on your paving to our trade rates due to the size of your order.
It is disappointing that the effort our team invested, including countless hours of work and communication with you, has not been acknowledged or appreciated. We believe that such dedication deserves a 5-star review. We hope that anyone reading this will recognise our team's commitment to providing exceptional customer service. We always strive to assist our customers whenever possible, offering alternative options rather than simply saying we cannot deliver.
Delivery was prompt
Delivery was prompt. There were a couple of extra pieces in the kit in case of breakage.
16 ottobre 2024
Risposta di Natural Paving Store
Hello,
Thank you for your order and your feedback. We strive to prevent any breakages; however, we include extra slabs in your order to ensure you have enough to complete your projects and have spare ones if needed. I'm glad you had good feedback for the delivery service too.
Good service and value for money
We recently purchased some porcelain tiles for an our patio upgrade. The whole experience was simply and stress free. The product was of excellent quality and a very competitively priced. The customer service was fantastic even when we had to return and exchange some of the tiles as we changed our designs mid build. There was no quibbling and all done very simply.
26 giugno 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your purchase with us. I am pleased to hear your overall experience was easy and successful, and you are happy with the product and the service you received.
We are a small company called sjb…
We are a small company called sjb landscaping and we always recommend natural paving store for all there products the paving is always 1st class and always in 1st class condition when we receive our product from them
The team millie Hannah and Ellie and not forgetting the lads in there yard are so helpful
Thank you so much for helping my company grow with your help and products
I will continue to use and recommend your services
10 novembre 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your feedback. It's lovely to hear you are happy with the service you receive from our team members and you like our products you purchase from us.
Seamless service.
Very good service and quick delivery. Queries to office - no.problem. Very easy to deal with.
18 ottobre 2024
Risposta di Natural Paving Store
Hello,
Thank you for your recent purchase with us. I'm glad you had a good experience and that you are happy with the service you received from the team. I'm pleased that the delivery was nice and easy.
Risposta di Natural Paving Store
Thank you for your feedback, I'm glad to hear you're happy with the customer service you receive from our store.
Quick delivery from order
Quick delivery from order, informative delivery company. Item really good & quality first class. Helpful communication with sales office. Genuine friendly company will recommend. Thanks
7 ottobre 2024
Risposta di Natural Paving Store
Hello,
Thank you for your order and feedback. We are glad to hear that you are satisfied with your experience and the products you ordered. We would love to see photos of the finished project.
Very helpful team
Visited the paving store today, very helpful team and order has been placed😊
11 ottobre 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your order with us. I'm glad your experience ordering your paving was successful and that you found our team helpful.
Brilliant service from the team.
Brilliant service from the team.
10 ottobre 2024
Non scritta su invito
Risposta di Natural Paving Store
Thank you for your order with us. I'm pleased to hear you were happy with the overall experience and received good customer service from our team.
Risposta di Natural Paving Store
Thank you for your order with us. We are glad to hear you had amazing service from our store.
Product was exactly as pictured on…
Product was exactly as pictured on website. Arrived earlier than promised & very well priced.
10 settembre 2024
Risposta di Natural Paving Store
Hello,
Thank you for your order with us, we are pleased to hear you are happy with your overall experience. It's good to hear you are happy with the product you received. We would love to see some photos of the finished product.
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