Nationwide Cars Recensioni 

I’ve shared images of my chat with this business on my google review. But in a nutshell I was called a cheap skate for making enquiries on a car within my budget. I didn’t even make the guy an offer. I was gathering information like most responsible buyers do to understand if the car is right for them before making an offer. What a d**k head.

Really helpful team, even when faced with the unusual task of selling a motorbike! Helped load it into the van and all done with no problem. Sam had to move 6 cars to get my van near the bike, still, no problem. A great team especially Sam, who made our visit a pleasure, even after a 250 mile drive. Cheers all.

Paid my £1000 deposit in February, couldn’t get responses from these Whitecross cowboys. Now read in the Gazette that they have just been wound up!

If I could give them zero stars, I would! Clearly, they’re so successful they do not need my business. Was interested in buying a Ford Connect van, rang several times, left messages for a call back, non came. Emailed them, no response.

However, having read the negative reviews, mainly 1 star, I’m v grateful they never did contact me!

Bought the van from a proper Ford dealer. No messing, visited the showroom and deal done.

ordered a peugeot van from Luke, super nice while selling the vehicle. vehicle been broken for 8 months in garage and can no longer get in touch with this company nor will they return my call requests or answer my emails.

Very similar experience to other people on this site unfortunately very disappointed with Luke Whitecross as I’ve used them for my van in 2020 and was very straight and decent with me and van arrived on time. Try to order a vehicle with him in November for March delivery however car was no longer available at March Ask Luke for my money back which is £1000 deposit which you promised but as of yet (May) he’s not return my money and now ignores me completely on calls and texts. I don’t know whether it’s to do with vehicle shortages or the business is in bad form , You shouldn’t ignore customers and not refund them when the vehicle isn’t available now having to go down section 75 with my bank to try and get the money back

ordered a new ford ranger in april 2023 with the initial indicated delivery timeframe over the phone of september. We chased this up a couple of months to be told they always work on a 9-12 month lead time…. fine.

chased again later in the year to be told we had a date for manufacture which would mean the vehicle going into production in jan for del in march.

we get to february and i chase again for an update to be told it still wasn’t in production and would be production in march for delivery mid april. Which given the 12 week lead time between production and shipping was totally unrealistic. We had quite a specced up 2 litre ordered which would have been a good chunk lower than current market values. In the end we cancelled our order and went out and bought a low mileage car the same day.

communication throughout the process with the rep was appalling with several emails,calls and voicemails consistently left unanswered to the point it put us in doubt we would ever see the vehicle anyway.

very dissapointing

Nationwide Cars - Eversham

I Paid a deposit in May 22 for a Ford Transit van, and was told to expect a 10-month wait time, del would be around March 23, which I thought was reasonable, due to the world being in a pandemic etc.

A few months later In Aug 22, I asked if I could put an extra on the van, to which I received an email back, stating that it would not be possible to add any extras at this time due to the vehicle already being in production. (Only wanted a converter)

I contacted Nationwide Cars in Jan 23 to see if they had any news of the delivery etc, and was told to expect delivery of the van in March as it had already been shipped from the factory.

Rang them in March to follow up, as you DO NOT get any correspondence from Nationwide Cars whatsoever, was told they was a delay in the delivery of the van, BUT, should without doubt have it no later than the 1st week of May 23.

So, I got back in touch with Nationwide Cars in the 2nd week of May to see why have I not heard from them regarding the delivery, and when would I be receiving the van, to be told it was NOW looking at July for the delivery. (If they knew the delivery was now July, WHY had they not contacted me?)

SEEMS ODD, 6 months to have a van transported to the UK, but it is what it is !

Rang Nationwide Cars again on the 20th of July 23 to be told the vehicle is in a compound in the UK, but they did not know where, but they would get back to me, of course, they didn’t, so I
rang the following week (to be told by Luke, that he NEVER said the vehicle was in a compound in the UK – BUT, HE DID) the 3rd party who Nationwide Cars order the vans off has had his account suspended with Ford and they will chase up and let me know what is going on, etc

Of course, I didn’t hear anything again from them, so the following week rang Nationwide Cars again to be told off Luke the van had NOT been built.

After 16 months, I have just received my deposit back today, had to chase them up again today for the deposit.

What a complete waste of time this company is.

Firstly, I bet you didn’t think I would be posting a review after such a long time Luke Whitecross!
Unfortunately for Nationwide cars I am.

I ordered a Ford custom van from Luke Whitecross at Nationwide cars the middle of January 2022, i paid a thousand pound deposit and I was given an estimated delivery date of July or August 2022.
So left it and waited for a call from Luke when the van was in stock.

Didn’t hear anything so called Luke around June time and he said it looks like it was delayed further, He blamed it on being an automatic! so waited and heard nothing,

so I called a few of times and Luke said he would chase it up each time I called or emailed got nothing back so I emailed Luke on 13th October 2022 and he said he would get an update, he emailed me back the same day and said -

“I’ve got the update for you, the date has slipped on the system, its showing 25th November now, a few have slipped sadly. I’ll re check again in couple of weeks and let you know how it’s progressing”.

After many calls chasing I was under the impression that the van would not materialise. I emailed Luke on the 10th November 2022 and I was then given another date of January 2023!.

While I can appreciate there were delays with all motor manufacturers due to semiconductor shortages and the backlog from the pandemic, but the delays and excuses didn’t seem to add up, so I started making some enquiries of my own and spoke to a number of Ford Commercial dealerships and explained my situation,
I was told that it very rare to get a build date and then for it to be cancelled, to get two build dates both to be cancelled is unheard off, and I was told something was not quite right.

A couple of dealers did say that due to the massive increases in prices there have been instances where an ordered vehicle has been sold to someone willing to pay more money, as the price I was given was price protected and could not be increased, I challenged Luke on this and he said as a family run business they do not do that, I guess if it’s a global car company or a family run business they are both in business for the Money! So make of that what you will.

I was also told by a local Ford dealership that a lot of these internet companies have to have a certain number of orders with a particular manufacturer to get the discount under a fleet order, to be able to pass that onto the customer, if these orders are not met, they will just keep delaying the order and make excuses until they have enough customers, in my case they probably didn’t!

I received a voicemail from Luke on the 19th April 2023 saying he was unable to obtain the van.
So i asked for the refund of my deposit which was returned.

Now 16 months in total two build dates that were false and in the end no van! I will let the reader of these reviews make their own minds up!

I have waited until now to submit this review,
as I wanted to be in a position that I can say I have a new Ford Custom van on order to demonstrate to Nationwide cars that there are legitimate companies out there that will source a vehicle and indeed produce it for a client.

Well I ordered the brand new shape Ford Custom van in April from a sales executive called Gary Rothon from Trust Ford in Dagenham Essex. A freind of mine emailed Nationwide cars and got a price for the same vehicle I ordered from Trust Ford and the prices were very similar.
I have also been getting updates throughout the order process from the dealer without chasing and hitting a brick wall, which is a breath of fresh air and so pleasing.

The van has got a build date of 14th September 2023 and a delivery date of the first week of November.
Also with a Ford main dealer you get the log book in your name from day one not 6 months down the line that would cause issues with your insurance company if you have a claim, (Fault or non fault).Insurance companies are tightening up on this loophole now. You will also be the first keeper on the V5 document not the second, that devalues the vehicle straight away.
Don’t take my word for it, Google will tell you!

Never again will I use an internet company for a vehicle purchase as when I order a vehicle I actually want it to materialise and not waste the best part of 16 months waiting for nothing but excuses and hot air.

If anybody is in the market for a new Ford commercial vehicle speak to Gary Rothon at Trust Ford Dagenham.
Tel 020 8419 8362, You won’t be sorry.

P.S. I was just about to post this review on Trust pilot and low and behold, The 5 star reviews are 33% and the 1 star reviews are 67%, I’ve never seen such a disproportionate review rating.

Nationwide cars will have no choice but to reply to my review, with whatever they choose to say, IE the usual B.S I presume, But remember this Luke Whitecross, Just look very closely at all the negative reviews on this site and other sites.
Because there’s only one common denominator, And that’s Nationwide Cars!

I was searching online to buy a Ford Focus Estate at a competative price. Nationwide cars was an equal best supplier/intermediary and subsequently successfully arranged the purchase and delivery. The initial website contact was good with the follow up a mix of Emails and phone calls. Was warned of a 7/8 month delivery delay (not surprised given press comment) and helpfully the delay in practice was about 6 months. Arranging delivery times was OK even if phone calls were not always answered.

I rarely give 5 star reviews but this is justified as Nationwide Cars sorted out a problem in securing the registration document from DVLA which had an incorrect address for me.

This company have been an absolute nightmare,they promise the best deal but if you get nothing after near on 8 months when having been assured the vehicle is coming month after month that is a very hollow promise indeed-been waiting today for delivery after handing over 31k to be told there is no vehicle now and will not be for the foreseeable future-don’t believe there ever was one actually
Next port of call will be action fraud
Avoid this company
Do not be a fool like me

Placed an order June 2022. Told wait would be 8 - 10 months. Not a problem considering the saving over list price. Dealers were quoting 6 months at the time. Placed order and paid deposit. No contact for almost 10 months so I called them to get update. I was told there would be further delays with no explanation as to why. Cancelled order and received immediate refund. There are other brokers out there so this company needs to drastically improve their service. They may have the cheapest prices but what's the point if they cannot deliver! I am guessing main dealers have priority so waiting times are longer for very popular models or perhaps they have to order a few to make it worth their while. Who knows because they don't tell you! If you need a popular vehicle go elsewhere.

I placed an order for a car and waited for three months only to be informed that they were unable to deliver the requested make, which was understandable given the current semiconductor shortage.

Consequently, I placed an order for a different brand, which had a lead time of five months. After a few months, I inquired about the manufacturing date, but they were unable to provide me with any information. I conducted an online search and found out that this particular make of car was usually delivered within four to six months. Despite following up after six months, I still received no response. I managed to contact Ian, although it was challenging, and he promised to respond within 24 hours, but never did. Despite multiple calls and emails, I waited for ten months without any response whatsoever.

I eventually cancelled my order. The company refunded my deposit quickly. In total, I waited for 13 months, the first three months was no ones fault, but waiting further ten months was excessive, even given the current shortage of cars. I actually don't think there was any order with the supplier. I suspect that the Nationwide Cars may have adopted a new business model of accepting deposits from customers and ignoring their requests until they give up. This may work for the company, if customers are willing to wait for years before cancelling their orders, but it is not a viable option for customers.

Best prices available - they managed to beat all the other online car comparison websites and brokers.

Lead time was long for my car, however I was advised of this at time of purchase and delivery scheduled was kept to. Communication is limited between placing the order and final payment so you will have to be patient but worth the wait for the saving off list price.