National Car Hub Recensioni 

Customer service was good. All smooth. Did not know where my ID was and company was unsure when I phoned up where it was.

Buying my first car; a Nissan X-Trail, from National Car Hub was an absolute pleasure. From start to finish, the team provided an outstanding level of service. Danny, my sales advisor, was incredibly professional, patient, and knowledgeable. He made the whole buying process smooth and stress-free.

What impressed me even more was the after-sales support. I had a few questions after my purchase, and Jessica from the after-sales team addressed them instantly and with great care. It’s rare to find such responsive and supportive service after the sale is done.

I’m genuinely impressed by the team’s dedication and efficiency. Delivery was on time, communication was excellent, and the entire experience exceeded expectations.

Would absolutely recommend National Car Hub to anyone looking for a trustworthy dealership. 5 stars from me!

Thank you Abby and Sam for making it all smooth

Dealt with Dan managed to deal with all problems I raised in the appearance of the car, very fast and pleasant service would recommend.

National car hub were very helpful with my long look for a good car. They talked me through the car how it worked and were very friendly. The purchasing process was also very quick and easy, definitely recommend.

Great experience buying with the cimpany. David and Dan have been very helpful and professional.

All the staff were helpful and friendly and the service was great, big thankyou to David for helping us

I came in today and bought a car. Holly at the dealership sorted out everything for me, she was very kind, helpful and informative. They had my car ready for test drive in moments and Holly guided me as to where I could drive. As soon as we got back, I knew that the car was in exactly the condition it was said to be in, I decided to purchase and Holly helped me fulfil the purchase and drive away in no time.

It was an easy decision and a great experience

This review is for the after sales team only

I had a broken repeater indicator on my left mirror the team sorced the parts no problem and offered to fit it free of charge but I declined the installment as I'd have to travel 200 miles to have this done so they kindly have mailed the parts free of charge so I can install it myself fast response and always kept updated till the end

This is the second contact I have made with National Car Hub and again, I’ve been let down.
After being given an insane part exchange quote for my vehicle, I decided to go for a cash purchase. I asked a few questions regarding the car I was interested in and found out it did not have a service history book and was unable to guarantee that it did have any at all. I was told by a lady that they would contact Mercedes to ask the question and would phone me back the day after. I am still waiting… nothing yet and going in to the third day. If you don’t want my money that’s fine, someone else has now got it !

I purchased my car from this dealership despite living 70 miles away. Initially, the staff were friendly and welcoming. However, shortly after taking the car home, I encountered an issue and contacted customer service. Unfortunately, I was repeatedly transferred between departments with no resolution. Despite numerous phone calls and emails, the problem remains unresolved. I’ve been told several times that it would be taken care of, yet four years later, I’m still waiting.
The after sales team a rubbish

🚨🚨🚨Update 🚨🚨🚨
Avoid this place.
After I left a review about my poor experience with National Car Hub, they responded publicly asking me to contact them via email because they apparently have a new after-sales team. I followed their instructions, emailed them, and even forwarded my old emails — yet here we are, over a month later, and still no response.

Clearly, nothing has changed. This place continues to ignore its customers after a sale is made.

Sales guys were good which you would expect when buying a car, it's the aftersales that let this company down and they are the reason for the 1 star.
Myengine light came some time after having the car, car hub did adiagnostics and found the turbo was not working properly and they would order one in, didn't hear anything for a while so I rang aftersales, could not get through to them so I was ringing other departments to get hold of someone, spoke to a guy who said the wrong turbo was sent in and we had to send it back another is coming in the next day, I left it afew day then rang back to get the car booked in the guy said I'll find out what's going on and get back to you DIDN'T HAPPEN, so again I left it afew days, spoke to one of the guys he said same thing I'll see what's happening and let you know thank you for your patience (I had patience) but it ran out after being fobbed off time after time, that's why I took the car to a garage that communicates with the customer.

Please Please Please do not have any association with this scamming company! Do not ignore the bad reviews like I did. I purchased a car with this company that was advertised with no faults needing to be repaired etc upon my purchase I had to call for four days for an update on when I could collect the car, finally by day five I was told it would not be ready for another week as it needed a new exhaust. However the MOT on the car had been done less than a week prior so as a mechanic I’m not sure how this wasn't caught in the MOT. Upon getting to the garage the first sales man was extremely rude and acted like it was a bother to show a customer a car. The sales man spoke so rudely asking if I had seen the car yet when I said no he huffed stormed outside telling me to follow and then said why the hell isn’t it out here. The car was kept in showroom one which the garage denied but I would like to assume a garage with so many cars has cctv... Due to it being parked close to a wall inside a dimly lit room parts of the damage was concealed. I asked the garage the next day about the damage on the wing which they denied there being however, upon opening the log book the first thing in there is an invoice for the wing repair which had been done very poorly but wasn't accessible to see until I drove away. Another issue was the car was never sold to me to only have one key now this would not be an issue had I not found a active air tag tracker in the car that tracked the car up until 4am that morning and the next day. I attempted to contact the garage about this and was just told someone would be in touch. I finally located the tracker hidden inside a case under the center console which had to be pried off to find and there are marks where that had previously been done. I spoke with Jessica who told me twice she would call me back that day yet never did. The tracker was reported to the police who deemed the whole interaction with the garage suspicious and advised me not to drive the car as someone else may have access to the car and my address through the air tracker. Not a single member of staff at the garage was polite or helpful. When I got the car they did not even have a valid VC5 so I could not tax the car but I was told ‘don’t worry we have someone who can sort it’ and was assured my car was taxed to drive home. It in fact did not get taxed for a number of days later. All forms of communication are pointless with this garage, their online enquiries, WhatsApp and phone number, you are simply ignored or told someone would be in Touch an nobody contacts you. Honestly save yourself the hassle and go somewhere else! A report to trading standards has been made about the dodgy place!

Cant fault these guys! smooth sales experience and even the aftersales team helped me out when i had a little concern. Again great team overall.

Avoid them at all costs!!

Think of them as another "TradeCentre UK" not reliable at all, constantly changing their stories and when you can get your car. We found what we thought was a good car & was originally told we would have the car in just a few days time. So we gave them a £250 deposit signed some bits & went away.

We then find out that we won't be able to pick up the car on the given date due to them finding out it needs a new "head gasket" that gets "done" then they tell us it needs some more work doing including a new water pump & coil spring. fast forward a week still no car & kept being told that the car was ready & we could pick up then to be told on the day that no we can't pick it up because of the work that was supposedly done hadn't actually been done at all, we was told this at least 2 or 3 times as well.

it gets to Saturday 19th April when we was told again the car was ready to be picked up so myself & my wife left a family wedding early to come collect the car to be told only a few hours before the given pick up time that the car was not done "again" & it was at least another week till we could get it. So at this point we went to them in person & demand them to explain & tell them to cancel the order & to get our deposit back.

Avoid this scam company & use the known brands or main dealers.

I recently bought an Audi A3 from National Car Hub and I couldn’t be happier with my purchase. The whole process was smooth from start to finish. The staff were friendly, helpful, and not pushy at all.

The car was in great condition, exactly as described, and it drives perfectly. I felt confident with the information they provided, and everything was explained clearly. It really felt like they cared about finding the right car for me.

I’d definitely recommend National Car Hub to anyone looking for a reliable used car and great customer service. Thanks again!

Shocking company will never use this place again!

I bought a car from them which unfortunately had issues. They dealt with the matter professionally and offered me numerous options. I eventually took a refund. Thanks to Jess and Kris for their help.