ZENOO Recensioni 

101
TrustScore 3.5 su 5

3,6

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I have never experienced such appalling customer service levels with any product thst I have ever bought. I placed am order with Zenoo for the first time on 10th Feb 2026. My credit card has been char... Leggi di più

Valutata 5 stelle su 5

Labai džiaugiuosi atradusi Zenoo. Man patinka, kad maistelis kvepia net ir žmogui. Šuniukas noriai jį valgo. Aišku, kurį laiką buvo adaptacinis periodas, bet tai normalu. Jo metu ašarojo akys, bet po... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Naudojame ZENOO 4 mėnesius. Susitvarkė virškinimo problemos, atsirado apetitas, neliko blogo kvapo iš dantų. Kaip ir dauguma jorkšyrų mūsų šuo turėjo problemų dėl jautraus skrandžio, maitinome saus... Leggi di più

Valutata 5 stelle su 5

Gilė tuoj švęs 11metų gimtadienį. Labai noriai ėda Zenoo maistą. Kailis švyti, atrodo ir žilų plaukų mažiau. Alergijas, kasimus, pleiskanojimus pamiršom. Išmatų tūris ženkliai sumažėjo. Jei atsiranda... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio per animali
  2. Negozio di mangimi
  3. Consegna di pasti a domicilio
  4. Negozio di animali

Scritti dall'azienda

ZENOO is a personalized RAW food & wellness product service for your pet's well-being in a convenient way. Our mission is to make pets' lives healthier and happier.


Informazioni di contatto

3,6

Nella media

TrustScore 3.5 su 5

101 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,6

Tutte le recensioni

(101)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great product

Great product, really good service - my dog is very happy too

11 aprile 2024
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Risposta di ZENOO

Thank you, Neil! We're very happy to hear that you and your dog are happy with our product and service. If you ever need anything, just let us know! 🐾

Valutata 5 stelle su 5

Labai džiaugiuosi atradusi Zenoo

Labai džiaugiuosi atradusi Zenoo. Man patinka, kad maistelis kvepia net ir žmogui. Šuniukas noriai jį valgo. Aišku, kurį laiką buvo adaptacinis periodas, bet tai normalu. Jo metu ašarojo akys, bet po poros savaičių viskas susitvarkė.
Kadangi mažam šuniukui reikia dvigubo kiekio, tai kol kas kaina šiek tiek "kandžiojasi". Bet kokybe esu pilnai patenkinta.

15 aprile 2024
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Risposta di ZENOO

Mums be galo smagu girdėti, jog šunelio sveikata pagerėjo. Dėkojame už pasitikėjimą ir pažadame, kad ir toliau stengsimės teikti aukščiausios kokybės produktus ❤️

Valutata 5 stelle su 5

Been ordering for the past year

Been ordering for the past year. Well... what can I say, my Bella likes the food very much. Also her skin and fur condition improved greatly after the food and some supplements that zenoo had to offer. Also, was really surprised when they sent me supplements for free with one of my orders. Thank you!

25 febbraio 2024
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Risposta di ZENOO

Thank you for sharing your experience, Toms. We're so happy to hear that Bella loves ZENOO!

Valutata 1 stelle su 5

Good food price is too high

Good food but the price is too high
£20 for 1kg of hydrated meat.
The dog would cost more to eat than me

5 aprile 2024
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Risposta di ZENOO

Dear Kevin,

Thank you for sharing your opinion with us. We understand your concern about the cost of our products.

Here at ZENOO, we're committed to providing the best for your dogs. Our food is made with love from 100% ethically sourced and natural human-grade ingredients, ensuring the highest quality for your dog's wellbeing.

We want to clarify that ZENOO products are designed with smaller breeds in mind. For larger dogs, our food can be used as natural treats.

Kind regards,
ZENOO team

Valutata 2 stelle su 5

Astronomical

I visited their online shop and discovered that it would cost me, after the 'discount', £95 per month to feed my 7kg Maltichon. My food bill as a fully-grown human is not much more than that. Flabbergasted to say the least...

26 marzo 2024
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Risposta di ZENOO

Dear Celtic,

We truly appreciate for taking the time to share your thoughts with us.

ZENOO food is made with the highest quality ingredients to ensure your dog's health. We understand the importance of providing value to our customers and continuously strive to do so.

If you have any further concerns, please don't hesitate to reach out to ZENOO support.

Warm regards,
ZENOO team

Valutata 1 stelle su 5

Cost per month for two 20kg dogs!

Was quite excited when I see this food for my two dogs and couldn’t wait to try it…… until I realised at 20kg each dog, it would cost me over £600 per month as I would need 20 packs each dog a month! Couldn’t stop laughing - ridiculous!

23 marzo 2024
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Risposta di ZENOO

Dear Maxine,

Thank you so much for taking the time to consider ZENOO products and for sharing your thoughts with us.

We completely understand your concern about the cost. While freeze-dried food offers convenience and balanced nutrition, the cost is higher due to production time, 100% natural human grade ingredients and expensive equipment used to make our products.

For bigger dogs, ZENOO food can also be used as natural treat for training sessions or when travelling. We would love for your dogs to give it a try and experience the benefits it brings!

Warm regards,
ZENOO team

Valutata 5 stelle su 5

Cvergpinčerė

Gilė tuoj švęs 11metų gimtadienį. Labai noriai ėda Zenoo maistą. Kailis švyti, atrodo ir žilų plaukų mažiau. Alergijas, kasimus, pleiskanojimus pamiršom. Išmatų tūris ženkliai sumažėjo. Jei atsiranda kokia žaizdelė ant sąnariuko ar nuplikimas nedidelis, greitai plaukai atauga. Bendra savijauta mano pensininkutės puiki, energijos lygis pakilęs. Ačiū!

1 dicembre 2023
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Risposta di ZENOO

Esame be galo laimingi ir džiaugiamės, kad galime prisidėti prie geresnės Gilės savijautos bei sveikatos. Ačiū, kad esate kartu su ZENOO ♥️

Valutata 5 stelle su 5

My Enzo’s gastritis issues solved

Love it! My Enzo had gastritis and we thought that he could only eat special prescription food which I know is not a great option.
Then we found zenoo. No hanging back anymore when food is in her bowl he is straight in there. It’s a little expensive but it’s worth it to see his coat shine and more importantly his digestion is perfect. Delivery is great. Additionally, it's raw, yet incredibly convenient.

24 febbraio 2024
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Risposta di ZENOO

Hi Kamile,

Thank you for sharing your experience with us! We're so happy to hear that Enzo is loving ZENOO and that it's making such a positive difference in his health ❤️

We're are always here to support you and Enzo every step of the way.

Warm regards,
ZENOO team

Valutata 5 stelle su 5

dog likes it

My dog likes the food but 3 stars due to bad support. On their website, they advertise that for the first order the following extras are included for free: raw feeding guide, a measuring cup and zeolite supplements. I received none of this and it was my first order. I e-mailed their support on 25th January (today is 6th February) and had no answer so far. 4 e-mails sent to them in total. Maybe you need to hire more people to answer your e-mails?

UPDATE: issue was solved, support sent me the missing items :)

6 febbraio 2024
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Risposta di ZENOO

Dear Edgar

Thank you for sharing your experience with us - your feedback is invaluable as we always strive to improve our customer service. We're super happy to hear that your dog enjoys ZENOO food and we do hope you've now received the missing items.

We've taken immediate action to improve our response times and ensure that all promised extras are delivered promptly.

With warm wishes,
ZENOO team

Valutata 5 stelle su 5

Naudojame ZENOO 4 mėnesius

Naudojame ZENOO 4 mėnesius. Susitvarkė virškinimo problemos, atsirado apetitas, neliko blogo kvapo iš dantų.
Kaip ir dauguma jorkšyrų mūsų šuo turėjo problemų dėl jautraus skrandžio, maitinome sausu maistu, kurį buvo rekomendavęs veterinaras, tačiau problemos nedingo. Nebuvo apetito.
Dabar šuo žvalus ir bėga prie bliūdelio tik išgirdęs atidaromo ZENOO maišelio garsą🙂

28 agosto 2023
Non scritta su invito
Valutata 5 stelle su 5

After a couple of years

After a couple of years, I discovered raw feeding, and I started preparing food for my dog myself. However, it's terribly inconvenient to carry around raw meat when going out. Zenoo is definitely a good option, so I don't have to worry about balancing and defrosting.

9 novembre 2023
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Valutata 5 stelle su 5

Game-changing investment for my poodle!

My toy poodle has a very sensitive stomach, like many in his breed... We struggled with his digestive issues until I found this brand. Since switching, his diarrhea problems have vanished. Even though it's pricier, investing in quality food for my dog's health is truly worth it in the long run!

30 novembre 2023
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Valutata 5 stelle su 5

We have been ZENOO customers since last…

We have been ZENOO customers since last year and we haven’t been happier! We received help on how to transition from dry to freeze dried food. When we had any questions, ZENOO would answer quickly with detail. Definitely recommend to all dogs wanting to live a healthy lifestyle

23 novembre 2023
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Valutata 5 stelle su 5

I've been a customer of Zenoo for just…

I've been a customer of Zenoo for just over a year. After a lot of hesitation in buying dog food online, I decided to give it a try. Zenoo was first on my list.

I tried making raw dog food at home. But preparation at home has one downside - it takes a chunk of your time. It was tough to manage the preparation of meals constantly, therefore ordering a package online seemed like a good alternative.

I'm glad I've started my experience from Zenoo. Their product quality is spectacular, client experience is always top-notch, timesaving is huge, and the most important thing - Frodo never stops wagging his tail after a meal!

What I order is always in stock and I've never had any problems with the food or the orders. There was one occasion when something went wrong, and they put things right with excellent customer service - thank you for that!

All in all, my dog and I are delighted customers!

21 ottobre 2023
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Valutata 1 stelle su 5

Do not recommend

This is the experience from 2021 & 2022

After the introduction of freeze dried Zenoo food, our dog started to defecate frequently (5-6 times a day) and his weight dropped rapidly. Zenoo replied that this happened because they finally managed to include bones in the recipe, so the dog can defecate more often during acclimatization. However, the original, frozen recipe never had these problems, even though there were bones in the food. We were huge fans of ZENOO, but that quickly changed.

ZENOO, with its poor and reckless communication and complete unwillingness to delve deeper into the situation or at least try to find a solution, forced me to cancel my subscription. I accepted the last shipment and decided to give them another chance - maybe I'm wrong? Unfortunately not. Not only that the bowel movements did not become less frequent, but the dog also started vomiting: in the morning, during the day, sometimes even in the middle of the night. When a dog's only source of energy is its RAW food, it can immediately be concluded that the quality of this food has changed significantly in a negative direction. After switching to another RAW food manufacturer, the frequent bowel movements and vomiting immediately disappeared. Now we hope that our dog will regain the lost weight and energy levels very soon.

Maybe not every pet will have this problem, but we do not recommend ZENOO. I recommend potential customers to do their homework well and look into alternatives, if problems do arise and your pet starts to get sick - there are RAW alternatives in Lithuania and the rest of EU. And more than one.

And I would like ZENOO representatives to do a more serious analysis in their production processes and dig deeper into the concerns of their customers in the future.

16 novembre 2022
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Risposta di ZENOO

Dear Martynas,

thank you for your review of the product. It's a pity that you've had bad experience with us 3 years ago.

According to our order history, your last order was in 2021 January and it was fully refunded.

During that time we've made a lot of improvements.

Digestive issues for dogs changing their nutrition to fresh might occur as every dog is unique.

We do care for our clients and every opinion and reply is important for us. Thank you for your reply, as it helps us to improve and grow.

Best wishes,
ZENOO team

Valutata 1 stelle su 5

Read all the problems on Truspilot

I went through the subscription process via the website. It told me I was signing up for a 4 weekly subscription. I subscribed to my dog eating only Zenoo food for the next 28 days and was offered 30% off for the first month. I was surprised to receive only one 325g bag of food. Enough for 4 days only. plus no scoop included.
I contacted customer service.

I was charged £13 for 4 days of food. I cancelled my subscription and cannot recommend the company on account of misleading information on their website.

19 agosto 2023
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Risposta di ZENOO

Dear Alexandra, we're very sorry to hear that we haven't fulfilled your expectations. We're doing our best to provide all needed information on our website (the feeding quantity is given in the product page) and we're always a message away if something is unclear for you.

Valutata 5 stelle su 5

Yorkies feeling better than ever

I was looking for raw dog food for a while now and stumbled upon Zenoo. Gave it a try and after transitioning to the new food my two Yorkies are feeling better than ever! I can give it as a treat too, which I couldn't do with kibble. :)

17 agosto 2023
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