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Valutata 5 stelle su 5

Absolutely blown away by the quality and service from Mystique Jerseys in Fermanagh! ⭐⭐⭐⭐⭐ From start to finish, the whole experience was top-class. The attention to detail is unreal— you can t... Leggi di più

Valutata 5 stelle su 5

A massive shoutout to Mystique Jerseys for hooking up our 23 under-11s with the coolest end-of-season gift ever! The kids were buzzing when they saw their jerseys – top quality, awesome designs, and p... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

I bought 3 jerseys, one premium, and two weird and wonderful. The premium jersey was excellent, a great quality kit that looks great, with a scarf, a badge and a profile of the team. However, the wei... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me. Bought this for a jersey addict expecting to get a uniqu... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il calcio

Scritti dall'azienda

We are the market leaders in genuine mystery jerseys! We have shipped to over 40 countries worldwide and have supplied over 50,000 jerseys to our customers.


Informazioni di contatto

4,1

Molto buono

TrustScore 4 su 5

66 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

Benfica

Got my latest jersey recently. It was the Benfica home kit. Beautiful shirt. Can’t wait until next delivery.

2 luglio 2024
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Risposta di Mystiquejerseys

Glad to hear that the Benfica kit went down a treat!

Valutata 1 stelle su 5

Sent the wrong order and refused to fix their mistake

I ordered a Large and they sent me a Medium. As I tried this shirt on to see if it would fit they refused a return as it was no longer new even though the label tags had not been removed. I mentioned multiple times it had been worn to try on but never outside even though Shane at mystique accused me multiple times with absolute no grounds. They made a mistake and made up all excuses to avoid a return. Really really unpleasant experience all round and would never use again. As “a gesture of good faith” I was offered a 10% discount on my next order but of course no swap in the correct size to correct their mistake. I was also asked if I was willing to remove my review after posting it even though this was a true reflection of my experience.

29 giugno 2024
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Risposta di Mystiquejerseys

Hi Matthew,

You said you had been wearing it. This is not a lie, this is what you told us via email.

The item is no longer new and we cannot accept it as a return. It has been worn.

You told us that you had been wearing this and only discovered the incorrect size while on holiday with friends. You then told us you only tried it on once after already saying you had been wearing it.

Had you not been wearing this, of course we would have changed this for you if this was an error on our end. However, this is not the case.

You have left us this review as you have not received the answer you would have liked in an attempt to damage our small businesses reputation.

We offered you a gesture of goodfaith, due to the shirt already being used and not returnable.

I am not sure what you expect, especially when the shirt was used.

Yes, we contacted you to work out this issue, like any normal business would. Customer has unfortunately went out of their way to cause trouble to a local business.

Valutata 5 stelle su 5

Beautiful Jerseys

Delighted with the first jersey I bought back in May, it came within a week and was very high quality and a beautiful jersey for its price, mystique also seem to actually listen to customers on the teams they don’t want in their order unlike other mystery shirt companies (cough cough shirt in a box)

25 giugno 2024
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Risposta di Mystiquejerseys

Thank you for the 5 star review Conor, we are glad to hear you enjoyed the experience.

Valutata 2 stelle su 5

NO refund NO exchange NO return

This company offers a NO refund, NO exchange & NO return policy. I naively didn’t check this beforehand so don’t make the same mistake as me.
Bought this for a jersey addict expecting to get a unique jersey like on their Instagram but we disappointingly got an Irish soccer jersey so not too mysterious. Size is wrong and nothing can be done.
Item came in 5 working days as stated on their site.

27 maggio 2024
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Risposta di Mystiquejerseys

Hi Leanne,

Our policy is not something that is hidden. It is stated all the way throughout the customer journey and even has its own standalone page, this is not something that we should be judged on just because you did not read this.

You have mentioned the size is wrong, but you have confirmed that we sent the correct size. Leaving a 2 star review because you ordered wrongly is extremely unfair.

We do not stock tight fit or player fitting jerseys, so all jerseys fitting to a standard UK sizing.

As you only avoided English teams, we could only assume you would be happy to receive any other team, especially one from the country you live in. Our teams to avoid can be filled with as many different teams, leagues, colours.

I do think the review is extremely harsh on our small business especially given the circumstances.

I am sure you could have contacted us before leaving this review, but it's done now.

Shane

Valutata 5 stelle su 5

A quality service

I ordered my jersey to be delivered to Ireland. It arrived within a working week. I am delighted with the sizing and quality of the jersey. Mystique jerseys have been a pleasure to deal with from the start

13 maggio 2024
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Risposta di Mystiquejerseys

Thank you for the 5 star review Patrick, we are glad to hear you enjoyed the experience.

Valutata 5 stelle su 5

Great Experience

My mystery rugby shirt was dispatched quickly and with me in a matter of a couple of days. It's exactly what it says it is... a random shirt from anywhere in the world.

I received a fully licenced first team shirt from a far flung first tier club, with a one pager telling me about them. Unique, high quality, and a bit of fun taking a punt on something random.

Would certainly recommend.

8 aprile 2024
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Risposta di Mystiquejerseys

Thank you for the 5 star review Michael, we are glad to hear you enjoyed the experience.

Valutata 1 stelle su 5

'NO RETURNS' Awful

Terrible cutomer service!!! NO RETURNS they have recently changed their policy.
I have politely asked if i can return a rugby shirt as it does not fit but they are trying to make out its 'personalised'. Shocking, the shirt has not been altered in any way and can be re-sold. After emailing back and forth I got nowhere, i even sent a picture to show it was in perect condition. It was delivered 4 days ago, well within the 14 days i can legally return items. They just kept saying it was personalised and its 'in their policy'. I then decided to look for the same shirt on AMAZON, just out of curiosity, turns out I could get it for £26, I wish I hadn't looked 😭.

13 aprile 2024
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Risposta di Mystiquejerseys

Hi Catrin, our customer service replies were polite, informative and sent in a timely manor.

You have stated terrible customer service simply because you did not receive the answer you wished.

At no point did we say the shirt was personalised and you know this, as we explained this to you. We explained the service is personalised to each customer as it is.

In reference to the price, the shirt received cannot be purchased anywhere in Europe for less than the price you paid. You failed to mention that it can be bought for £26 from Amazon and an additional £29.99 postage fee from South Africa.

This is the 2nd time we have received an order from you in which you wanted to return the item. Mystery boxes are not for everyone and I believe this may be the case for you.

Valutata 1 stelle su 5

No return - size not as described

Ordered XL child size and it doesn't fit a bigger size boy. I tried to ask them for a return but there is no help there. It is ridiculous that i can not send it back.
Not a happy customer. Will buy somewhere else.

13 marzo 2024
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Risposta di Mystiquejerseys

Hi there,

Our size guide for kids especially is very clear as they are sized in cm for you to match the correct size required.

Alongside this you did confirm via email that you received the size you purchased, but should have purchased an adults size instead. This is not our fault. We can only send the size that has been purchased.

It is a shame that you are attempting to damage a small business because you purchased the incorrect size.

Before, during and after checking out our return policy is throughly stated in each step of the customer journey. It is a shame that you expected to be an exception to our policy.

Take care
Shane

Valutata 4 stelle su 5

Originelle Seite mit gewissem Risiko ob einem das Shirt gefällt

Hab zweimal dort bestellt einmal im Jahr 2021 oder 2022 und in 2023.
Finde die Gestaltung der Boxen sehr cool und finde ebenso den Zettel mit der Erzählung über dir Historie des Verein von dem das Trikot stammt sehr originell.
Als erstes Shirt bekam ich damals das Heimtrikot von LOSC Lille von 2016 (bin da nicht ganz sicher) und letztes Jahr das dritte Trikot von Valencia aus dem Jahr 2021 (welches mir ehrlicherweise nicht sehr gefällt).
Finde die Ausbeute okay und man geht mit so einer Bestellung natürlich ein Risiko ein, dass das Trikot einen nicht so überzeugt.
Lieferung und alles weitere lief eigentlich sehr normal und alles kam wie bestellt an.
Vom Preis auch vollkommen tragbar, obwohl ich stark vermute, dass man das Valencia Shirt aufgrund seiner Unbeliebtheit damals für einen billigeren Preis bekam.
Dennoch will ich nicht meckern und kann die Seite empfehlen.

5 novembre 2023
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Valutata 1 stelle su 5

Don’t buy from here - Awful product and customer service Stay away

Terrible experience and customer service. Ordered a Large mystery shirt as a Christmas present for a relative. It didn’t fit him at all, it was more like a medium. I’m 5’9 and the large even fit me nicely. It was the same size as my other medium adidas , Umbro etc football shirts.

Anyway, I took photos and sent them an email to try and hopefully get the shirt sent back and exchanged for the next size up. Bear in mind the shirt wasn’t anything special, just some random Argentinian team. So I politely asked for an XL (a lot of other people would have asked for a refund or a different shirt sent out completely).

The person from Mystique Jerseys (guessing the owner) then replied saying that I was wrong about the sizing and there’s no chance the shirt isn’t too small, even though as I said I wear medium for everything and it fit me fine.

Anyway, he finally sent me the return policy which mysteriously got deleted off the website page.

I had to pay for postage to send it back, bit annoying but fair enough. Then my experience got even worse, they sent me an email saying the shirt is stained and that I would not be getting a refund.

The shirt wasn’t stained by me, it was tried on twice and put straight back in the box. They didn’t mention anything about the shirt being extremely small sized and coming without tags on. But they said I would have to pay them £3.99 if I wanted the shirt sent back out to me.

So not only have I wasted £42 with nothing to show for, they say I have to make that £46 just so I can be left with a stained football shirt that doesn’t fit right.

Absolute scam of a company and rude customer service - from the very first email it was all about how I was in the wrong and how they couldn’t possibly send out a bad product. They refused to post me back out my own item to come to some tiny resolution - that’s how bad they are.

Please stay away.

25 dicembre 2023
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Risposta di Mystiquejerseys

Hi Ryan,

Yes, I am the owner and your review is completely false.

1. You ordered a Large football shirt, which is exactly what you have received & you confirmed this for us, as this is the size on the tags. It is also not a tight fit or player sized shirt.

2. It was a special edition Argentine shirt which cannot be bought anywhere online for less than what you paid.

3. You returned a shirt that was covered in stains and had clearly been worn multiple times, with stains on the front, sleeves and back of the shirt.

4. We have not refused to send your top back to you, this is again a lie. We have told you, we are not paying to do this. You returned a shirt covered in stains and we are more than happy to send it back to you once you've paid for postage, as I am sure you are aware, postage is not free and as a small business we are not willing to pay for this.

On the last point about the rude customer services, we did have to be very direct and to the point as you did threaten to leave negative reviews, which you have now done. In hindsight, we were probably to nice even, given this review you've left.

I am sorry to see that you've left a 1 star review to try and damage our business. Especially after returning a shirt that's covered in stains.

Shane

Valutata 5 stelle su 5

Ordered a few days before christmas…

Ordered a mystery shirt a few days before christmas and did not think it arrive before christmas but it did, and the shirt it was a southampton shirt from last season, and the shirt was very unique. Definitely order again.

22 dicembre 2023
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Risposta di Mystiquejerseys

Thank you Matt! Glad to hear you enjoyed the experience.

Valutata 5 stelle su 5

Best in the business!

Best in the business!

These guys really are fantastic. My first box was brilliant, delighted with the jersey, the scarf, the flag and the fact sheet, it's such a wonderful idea.

It's almost too good for the price they offer, genuinely great service and experience overall.

13 novembre 2023
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Risposta di Mystiquejerseys

Thank you Robbie for the great review! I am happy to head that you enjoyed our service

Valutata 5 stelle su 5

Great experience

From my experience with mystique jersey I found that they had good customer service as I reached out to them and they responded very quickly and I received my shirt really quick.Overall I was really happy with my shirt as I didn’t get a really random kit and instead I got a psg shirt.

17 agosto 2023
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Valutata 5 stelle su 5

Mystery Football Jersey

Was dubious about Ordering as had bad experiences with other similar companies, However Mystique was fantastic!! A quality Shirt sent out and delivered on time. I will not Hesitate to order again Thank you mystiquejerseys 👏

16 agosto 2023
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Valutata 5 stelle su 5

This is an absolutely superb site

This is an absolutely superb site, It's a fantastic business and they always go above and beyond for their customers. I can't not recommend this website enough, I've never had any issues and always had fantastic shirts from local and worldwide. I can honestly say this is the best site to get a mystery box from, you could receive british shirt or a shirt from anywhere in the world, but I can homestly say they're always fantastic. I will carry on buying from Mystiquejerseys.com now and in the future.

16 giugno 2023
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Valutata 5 stelle su 5

Mystique Jerseys are amazing

Mystique Jerseys are amazing, mystique jerseys sell 100% genuine tops. I have a subscription to their premium boxes which I receive once a month. I am yet to be disappointed with any Jersey I have received. They keep a log of all jerseys they send, so you never receive the same Jersey twice. I absolutely love them and absolutely love the fact you could get any top, from any league in the world. They also ask you to tell them who to avoid so you never get a rival teams Jersey. I would 100% recommend mystique jerseys to anyone that would like to get some obscure and different jerseys in their collection. I have a team called Bibiani Gold Stars from Ghana, I have 2 different Mexican teams. The variety is endless. Please check them out!!!

3 giugno 2023
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Valutata 5 stelle su 5

Brilliant company/service

Brilliant company/service, ordered as a surprise for my husband for his birthday and he was delighted with the jersey he received!
Delivery was very quick and no issues with the teams I wanted to avoid!
Really happy overall!

23 aprile 2023
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Valutata 5 stelle su 5

Love the mystery football shirt…

Love the mystery football shirt concept.
The fan file on the team you receive is an added touch that I like as well.
Purchased many times from Mystique Jerseys, perfect quality every time.
Packaging always spot on and fast delivery.
Highly recommend.

2 giugno 2023
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