PlantIn app Recensioni 419

Risposta di PlantIn app

27 mar 2026

Thank you so much for your kind words, Maria!

We’re delighted to hear that you were satisfied with PlantIn’s customer service and that the misunderstanding was resolved with professionalism and helpfulness. Making sure our users feel supported and have a smooth experience is always our priority.

We truly appreciate your feedback and your trust in PlantIn.

PlantIn Team 🌿

Risposta di PlantIn app

26 mar 2026

Thank you for leaving the review, Enza!

We’re sorry to hear about your experience and understand how concerning unexpected charges can be. This is certainly not the experience we want for our users. If something went wrong or wasn’t clear, we would truly appreciate the opportunity to review your case and clarify what may have happened.

Our support team is here to help and can take a closer look at your account and billing details to work toward a fair resolution.

Please feel free to contact us directly at trust@myplantin.com
so we can assist you further. We’re committed to addressing concerns transparently and resolving issues as quickly as possible.

PlantIn Team 🌱

Risposta di PlantIn app

Aggiornata il 22 mar 2026

Dear Claudia, reading about charges hurts our hearts 💔🌱

We messed up with the subscription, and we own that. Would you be open to connecting at trust@myplantin.com? We'd love to understand more and make things right for you. Your experience matters to us!

Sincerely sorry,
PlantIn Team 🌿

Risposta di PlantIn app

4 mar 2026

Dear Giovanni,

We’re sorry to hear about your frustration and understand how concerning unexpected charges can feel. However, we would like to clarify that subscriptions only activate according to the terms agreed to at sign-up, including automatic renewal details outlined during the trial registration process.

If a charge occurred and you believe it was in error, we encourage you to contact our support team at trust@myplantin.com directly so we can review your account, confirm the subscription status, and issue any applicable refund. We are committed to resolving concerns fairly and transparently.

PlantIn Team 🌱

Risposta di PlantIn app

7 feb 2026

Thank you for your feedback, Alba! 🌱

We’re glad to hear that our response was quick and satisfactory. Providing fast and helpful support is very important to us.

If you ever need assistance with your plants, we’re always here to help. Happy growing!

PlantIn Team 🌱

Risposta di PlantIn app

12 dic 2025

Thanks for the 5 stars, Rossella! 🌿
We’re happy we could be there right away. If you ever need plant advice or a bit of leafy encouragement, we’ve always got your back.

Happy growing! 🌱✨
The PlantIn Family

Risposta di PlantIn app

4 dic 2025

Gigi, compliments like yours make our hearts (and leaves!) flutter!
So happy our courtesy and availability hit the mark — we’re always here for you and your plants.

Growing together,
Your PlantIn Family 🌺

Risposta di PlantIn app

21 ott 2025

Dear Loredana,
Thank you so much for your kind feedback and a 5-star review!

Hearing that our customer service was both prompt and correct is incredibly rewarding for our team. That’s exactly the kind of support we aim to provide every day - reliable, responsive, and always here to help our plant-loving community thrive.

If you ever have more questions or feedback, we’d love to hear from you at trust@myplantin.com.

Warmly,
PlantIn Team 🌿

Risposta di PlantIn app

11 ott 2025

Hello Antonina, and thank you for taking a moment to leave a review!

We truly appreciate your feedback and hope you'll have the chance to explore the app when the time is right.

We're always here if you have any questions about how PlantIn works.

Our team is happy to guide you and make sure you get the best experience possible.

We’ll always be glad to welcome you back whenever you're ready!

Till the next time,
PlantIn Team 🌿

Risposta di PlantIn app

8 ott 2025

Dear Gianni,
Thank you for taking the time to share your experience with PlantIn.

We appreciate that you gave our app a try alongside others you’ve used.

We’re always eager to learn how we can enhance your experience, so if you have any specific feedback or suggestions—whether about what you enjoyed or areas for improvement—we’d be glad to hear from you.

At PlantIn, our commitment to continuous improvement drives us to provide the best possible support for all plant enthusiasts. Please don’t hesitate to reach out to us anytime at trust@myplantin.com.

Kind Regards,
PlantIn Team 🌿

Risposta di PlantIn app

15 set 2025

Hello Letizia!
Thanks for reaching out.

We’re really sorry to hear about your experience and understand how upsetting this must be. PlantIn never intends to charge users after a subscription is canceled, so what you describe doesn’t sound right.

Please contact us directly at support@plantin.xyz, so our team can investigate, stop the unwanted charges, and issue a refund if applicable.

Best regards, PlantIn Team💚

Risposta di PlantIn app

21 ago 2025

Hello Bruna!
We’re very sorry for the experience you’ve described.

Regarding the payment procedure, we want to assure you that all charges are made with the user's consent during the subscription process. We aim to be transparent about our pricing, and the Terms and Conditions are accessible before making any purchases.

If you’d like, you can also share your purchase details with us at support@plantin.xyz so we can assist further. Cheers

Risposta di PlantIn app

16 ago 2025

Dear Elena!
Thanks for reaching out.

We’re truly sorry for the frustration this situation has caused you. Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side.

Please contact us at support@plantin.xyz with your account details, and we’ll review your case thoroughly to resolve this matter as quickly as possible!

Risposta di PlantIn app

7 ago 2025

Hi Sam!
Thanks for reaching out.

First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.

Please email us at support@plantin.xyz and we will contact you as soon as possible. We hope to hear from you soon!

Risposta di PlantIn app

6 ago 2025

Hi Waldemar!
Thanks for reaching out.

First and foremost, we want to emphasize that we do not have access to your personal or billing information. Therefore, we cannot take any actions on your behalf. Only customers can provide their information, initiate trials or subscriptions, and confirm payments.

Please email us at support@plantin.xyz and we will contact you as soon as possible. We hope to hear from you soon!

Risposta di PlantIn app

5 ago 2025

Hi Anna!
Thanks for reaching out.

Please allow us to clarify that if a subscription is successfully canceled, it cannot be renewed, and no additional charges should occur. The issue might be related to the fact that the subscription wasn’t canceled.

Please email us at support@plantin.xyz and we will contact you as soon as possible. We hope to hear from you soon!

Risposta di PlantIn app

5 ago 2025

Hi Roberto!
Thank you so much for letting us know.

Our sales screen contains all information about trial period terms and a list of payments. In addition, any charges can be applied only after confirmation from the customer's side. Our customer service team will be glad to know that their dedication to helping you was noticed and appreciated!

Please email us at support@plantin.xyz if you have any additional questions or feedback. Cheers!

Risposta di PlantIn app

6 ago 2025

Hi Giada!
Thanks for reaching out.

We want to clarify that charges are applied only with the customer's consent. When you subscribe to our premium services, the cost is clearly outlined before you complete the transaction. Additionally, our Terms and Conditions, including subscription details, are prominently displayed on the sales screen to ensure transparency.

We encourage you to please reach out to our Support Team at support@plantin.xyz. We can't wait to hear from you soon so we can show you how valued you truly are!