I've been ordering almost everything for my business online for about 6 years. I've tried different couriers that could comply with my wants and needs. Meaning great service, fast delivery and affor... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I have noticed an improvement and used them several times since I vowed to stop, my main issue is the frequent staff shortages which delays shipping. Despite this thought the staff do try if you messa... Leggi di più
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I live in a country that many online shopping sites don’t ship to. I was hesitant to open a MyMalls account but honestly, I’m so glad I did. I’ve used this for quite a few orders & I swear I will neve... Leggi di più
L'azienda ha risposto
It's really hard to get products from USA, but due to the existence of MyMalls it's been possible to get whatever you want to order and receive from USA. It's really reliable and trustworthy under rec... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
MyMalls gives you a personal address in the U.S. with express forwarding to your home or business in Canada, Latin America and the Caribbean.
Informazioni di contatto
14350 NW 56th Court, #107, 33054, Opa-Locka, Stati Uniti
- +1 (786) 628-8450
- support@mymalls.com
- mymalls.com
4,4
Eccellente
534 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
great customer service
customer service was timely in answering my questions and process was smooth and straight forward
10 settembre 2024
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Risposta di MyMalls
Thanks, Tramaine! We’re glad everything went smoothly—just the way it should be!
Risposta di MyMalls
Malik, we appreciate you always! Your consistent support keeps us motivated 💚
The customer service personnel Nicole is incredible
The customer service is incredible. Nicole made the experience flawless. I had an issue with my invoices and emails were prompt but thorough. I will definitely continue using this company
26 giugno 2024
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Risposta di MyMalls
Kean, thank you! Nicole is a rockstar and we’re thrilled she could assist you so well!
Easy and simple process
I like that the entire process was easy and simple. No need to guess about anything.
Thanks
21 giugno 2024
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Risposta di MyMalls
Thanks so much, Cathyann! We love hearing that the process felt simple and stress-free—that’s what we’re here for!
Amazing delivery
Very helpful in terms of questions and fast deliveries 10/10 would recommend for the best and fastest shipping!
18 giugno 2024
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Risposta di MyMalls
Haldene, 10/10 from you means everything to us! Thanks for trusting us with your deliveries!
Quick and easy transaction
12 giugno 2024
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Risposta di MyMalls
Thanks, William! We’re all about making every transaction fast and simple—glad it worked out great!
Risposta di MyMalls
Hi Gaynor, thanks for your feedback! It sounds like you were looking for more info about package returns and our FAQ details. We’re here to help—feel free to reach out anytime or check our Help Center for quick answers
Great Experience
I’ve had a great experience with MyMalls so far. Their customer service (especially Nicole!) is really helpful, and I’m able to get my packages in a timely manner. I’d definitely recommend their services to others.
5 giugno 2024
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Risposta di MyMalls
Thank you, Vickie! We’re lucky to have Nicole and customers like you. So glad things were smooth!
Appreciation for MyMalls prompt service
I appreciate the promptness of the service and the opportunity to save money by combining packages.
19 maggio 2024
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Risposta di MyMalls
Appreciate that, Gwen! Combining packages and saving on shipping is what we love to help with!
I love Mymalls
I love Mymalls, I have tried numerous couriers and you are the best. Nicole has been great, she is definately an asset for MyMalls.
15 maggio 2024
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Risposta di MyMalls
Donna, that’s so sweet! Thank you for the love—and yes, Nicole is truly one of a kind 💚
Great customer communication service
Great customer communication service. Love the direct instant updates and friendly platform.
6 maggio 2024
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Risposta di MyMalls
Hi Ranae! We’re all about instant updates and smooth communication—glad you’re loving it!
Used to be good, now they suck
They stole my item and offered no compensation for it. They take over an hour to answer an online chat.
If your invoice covers multiple packages, they are not intelligent enough to apply an invoice to more than 1 package even though the descriptions are identical.
Dont need anything urgently - they have no sense of urgency. Not based on 1 experience, but on multiple occassions I have experienced terrible customer service.
6 maggio 2024
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Risposta di MyMalls
Hi Shanee, we’re sorry to hear about your experience and your frustration. Your feedback is being taken seriously, especially around how we manage invoice matching and communication times. We’re working hard behind the scenes to make improvements, and your input helps us grow. If you’d be open to discussing this further, we’d love the opportunity to make it right.
Will not be shipping with dhl again
Will not be shipping with dhl again
I paid to have my shipment delivered 1-3 days after it landed in Barbados as of today April 4 I have not yet received it
4 aprile 2024
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Risposta di MyMalls
Hi Jamila, thank you for your review and we’re truly sorry about the delay. We understand how disappointing it is when shipments don’t arrive on time. While DHL handles the final delivery, we always want to support you where we can. We’d love to check in and see if everything’s been resolved—please feel free to reach out if not!
Fast and easy.
Fast and easy.
MyMalls processes the packages real fast, the user interface is easy to navigate and pay, and having DHL as the carrier is a plus. We live on a island with services that take 1 week to process packages, and one week to ship. I recommend anyone that needs something shipped fast.
8 febbraio 2024
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Risposta di MyMalls
Thanks a ton, Juliandro! Fast and easy is what we’re all about. We’re so glad you’re loving the interface and the speed—DHL for the win 💨📦
Fast
Fast, Friendly customer service. Good shipping rates and options. Quick response times to queries. I would highly recommend MY Malls.
15 dicembre 2023
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Risposta di MyMalls
Stephine, you’re the best! We’re proud to offer fast, friendly service—thanks for recommending us!
GHOSTED
My package was delivered to MyMalls on Dec 8th (I sent proof of this). Today is January 12th and I have yet to receive a reliable response regarding my package. As a matter of fact the ONLY response I received in the initial stages of my queries to them, was a "send us the tracking number", which I happily sent.
If I am being honest, MyMalls service in the past has been very good, I had no complaints. But I am now in the process of sourcing another shipper, as I have been drawn to the conclusion that my package (that was in their possession) was stolen, lost/mis-sent to someone else, and so my imagination is running wild!
And here is the latest kicker.....the corresponding invoices (for my goods) that I uploaded onto their portal has magically disappeared as of today (Jan 12th). I've now uploaded them once again.
If there are delays then let your customers know and not draw their own conclusions.
I have NEVER posted anything negative on a platform such as this. But it sorely does suck being out couple hundred dollars and GHOSTED on top of it!
8 dicembre 2023
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Risposta di MyMalls
Dear Dawn,
We appreciate your feedback and apologize for the inconvenience you've experienced with your recent shipment.
Our commitment is to provide the best service possible, and we understand your frustration with the delay and lack of information.
We've identified an issue with OnTrac, resulting in your package not reaching our warehouse as expected. Our customer service team is actively addressing this matter and will reach out to you shortly to provide a comprehensive update. We understand the importance of timely communication, and we regret any uncertainty caused.
We value your loyalty and the positive experiences you've had with MyMalls in the past. Rest assured, we are taking immediate action to resolve this situation and ensure the safe delivery of your package. Additionally, we have addressed the disappearance of your invoices, and we appreciate your diligence in re-uploading them.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused.
We are committed to resolving this matter promptly and appreciate your continued trust in MyMalls.
Best regards,
MyMalls Customer Support Team
Immediate response
As soon as the order was received, they contacted me and expedited shipping immediately
16 novembre 2023
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Risposta di MyMalls
Thank you, Patrick! So happy our team could act quickly for you—we’re always ready to ship it fast!
Risposta di MyMalls
Hi Ana, thank you for taking the time to leave us your wonderful review! We're very happy to read that you appreciate our efficiency and ease of use!
Thank you for choosing MyMalls!
- Mariël from MyMalls
Great communication and fast shipping
15 settembre 2023
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Risposta di MyMalls
Hi Channelle, thank you for your great review! It makes us happy that you like our way of communication and shipping speed.
Thank you for choosing MyMalls and we look forward to shipping to you again!
- Mariël from MyMalls
Fast & efficient service
7 settembre 2023
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Risposta di MyMalls
Hi Tamara, thank you for rating us 5 stars! We strive for a fast and efficient service and reading your review makes us proud.
Thank you for choosing our service!
- Mariël from MyMalls
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