My Liquorice Recensioni 

177
TrustScore 4.5 su 5

4,3

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Valutata 5 stelle su 5

The product range and quality is superb! Always well packed and super-fast delivery. I have placed a few orders and, not embarrassed to say, tried quite a few different products. In particular, the ch... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great service from this company. Most of the liquorice flavours I’ve tried are lovely. I thought chocolate and liquorice together, would be a bit bleh! After trying it, I was pleasantly surprised. My... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

My order arrived very promptly. Unfortunately one wrong item was included but when I emailed a query I had a very prompt response & free replacement (I.e. I kept the other pack too) & it arrived quick... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

At the moment I am struggling to understand how this company has received good/positive reviews. I placed an order on 28th July, yet still waiting for an email confirmation of my order. I then co... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di dolciumi e caramelle

Scritti dall'azienda

For many, Liquorice is just black liquorice wheels or liquorice allsorts. For us, at My Liquorice, it is so much much more. We are dedicated to supplying our customers with the best liquorice from all around the world. We have a large range available exclusively online and are adding to our range daily. Whether you like extremely salty liquorice or sweet and chewy there is something for everyone at MyLiquorice.co.uk


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

177 recensioni

5 stelle
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3 stelle
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1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

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4,3

Tutte le recensioni

(177)

76 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Love love love My Liquorice

Absolutely obsessed with My Liquorice! The foam monkeys are dangerously moreish – soft, fruity, and full of nostalgic joy. Also, the chocolate-covered liquorice balls - SHOWSTOPPER! I didn’t mean to eat the whole bag… but here we are. Will 1000% be back for more! 🐒🍫🖤

24 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

So tasty

Not too salty, it’s perfect, I will be a consistent buyer

3 giugno 2025
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Risposta di My Liquorice

thank you

Valutata 5 stelle su 5

Buying from my liquorice was easy…

Buying from my liquorice was easy affordable and when I made a mistake on my order, one message and it was rectified immediately. So before my order was dispatched I had amazing customer service.

When I got the package I opened a pack and found the tastyest sweets I've ever eaten. I'm now the number one fan. I will be buying more. Mainly because I eat the gift I was meant to give a work colleague but also because they're soooo yummy!!

3 giugno 2025
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Risposta di My Liquorice

ha ha - they are very "moreish" aren't they !

Valutata 5 stelle su 5

Brilliant Products

Everyone’s experience is different I suppose, but I have purchased 3 times now and my friend (who I bought for) stayed it was the most delicious liquorice she has tasted. I have to fully agree. Wonderful products, great customer service and a really easy website with lots of great options

20 maggio 2025
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Risposta di My Liquorice

Thank you for your kind comments

Valutata 2 stelle su 5

Disappointing product, don't bother.

This is the third review I have written for this company, the other two were direct to My Liquorice, and I have heard nothing from them. It's a good job this wasn't a present or the recipient would have been disappointed. The packs of sweets are not labeled, so it's guess work as to what you are eating. They are not in resealable packs as advertised at the time, but heavy duty polythene that needed cutting with scissors. It is a random choice as to what flavours you are getting, they say "The contents may vary, depending upon stock availability" which is great, so how do I know what I am eating. Remember the liquorice covered tube with a white soft centre you get from Bassetts, well I think these are the centres to My Liquorice products, just with a different flavoured covering. It's not even a solid piece of good quality liquorice in the centre. Very disappointing, and not worth the money.

24 febbraio 2025
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Risposta di My Liquorice

I am responding to your review of a My Liquorice Chocolate Gift Box which was delivered in the bags that are shown online (food grade clear plastic bags) and you did receive the normal main chocolates that are listed online (no substitutions) only 3 days after your order. We did reach out to you privately (twice) but have not had a response from you.
If customers E mail us or contact us through Messenger, then we respond to questions/ queries/complaints within hours normally. We actually pride ourselves on our Customer Care but as a review is giving your personal opinion on a product - we do not respond to these normally. It's all a matter of taste though and, like Marmite, some love liquorice, some hate but it seems to provoke a strong reaction in customers either way.
Whilst the product may not be to your taste, it is honestly not cheap as we import it from a Swedish company that has been making chocolate covered products for over 20 years and now makes 2500 tons/year. They are proud of using only the best of raw ingredients and produce a high quality product. Raw chocolate prices have soared and it is one of the most expensive products we have.
We have now tweaked the website to be clearer as per your comments regarding substitutions – we do NOT randomly substitute items and would always E mail first and it is an unusual occurrence (which we have to cover on the website).
We have relied upon the descriptions online in the past but now Gift Boxes have their own menu cards dispatched with them, so customer can see what is in their order.

Valutata 5 stelle su 5

Great service

Great service, swift delivery, delicious liquorice! What more could one ask for?

6 gennaio 2025
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Risposta di My Liquorice

Thank you so much, it takes a special person to find the time to write a nice E mail/review (as it's so much easier to do a bad one when something has annoyed you). We are a small company and truly appreciate it. Happy New Year

Valutata 5 stelle su 5

Great product

Great product. Ordered multiple times

20 novembre 2024
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Risposta di My Liquorice

thank you so much for your review

Valutata 5 stelle su 5

Im super happy with the liquorice I…

Im super happy with the liquorice I ordered. The packaging was clear, nice to look at and resealable. The liquorice wa exactly what I wanted and the customer service was super helpful when I had a few questions about the delivery. All in all I'd 100% recommend this. Will be buying from them regually.

26 novembre 2024
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Risposta di My Liquorice

thank you so much for your kind comments

Valutata 5 stelle su 5

Excellent quality

Excellent quality and amazing customer service will shop here again perfect as a gift

1 dicembre 2024
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Risposta di My Liquorice

thank you, we do have a great customer service team who pride themselves in answering queries promptly

Valutata 2 stelle su 5

Disappointing and poor value, small bags!

Lots of packaging around very small bags of liquorice, nougat bar was broken as well. Poor value for money sadly.

2 dicembre 2024
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Risposta di My Liquorice

We have an excellent Customer Service team - sadly they were not contacted before this review. Normally if an item is damaged in the post then we would replace or refund immediately. We have reached out to try to resolve this matter and when we didn't receive a response, we refunded you for the broken Nougat Bar. All the weights of our products are clearly stated on the website and in fact you even had an extra item free of charge.

Valutata 5 stelle su 5

Quick delivery

Quick delivery, large bags, lots of choice. Banana Monkeys and Salty Milk Chocolate Liquorice are currently my favourites.

12 ottobre 2023
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Risposta di My Liquorice

thank you Jill, so glad you're enjoying your Liquorice :)

Valutata 5 stelle su 5

High quality, delicious Liquorice!!

I have bought a few of the Liquorice's off my Liquorice, and honestly, have to say it's the best I've tasted, lots of selection, well packed, fast delivery, and my last order had a free pack of chocolate covered Liquorice absolutely delicious!!! Cannot praise this firm enough honest to goodness if you like Liquorice this is the place to buy, highly recommend 👍🙂

3 agosto 2023
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Risposta di My Liquorice

Thank you very much for your kind review :)

Valutata 5 stelle su 5

Simply delicious.

I am so happy to have discovered My Liquorice. The selection is fantastic, I especially like the mixed bag and Swedish salty selection.
Customer service always respond promptly and professionally.
I was especially excited to have received a surprise free bag in my last order. Thank you.

2 agosto 2023
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Risposta di My Liquorice

You're welcome Heidi and thank you for your lovely review :)

Valutata 5 stelle su 5

Liquorice for the gods

Where do I start it took me several weeks to order as I was a bit skeptical but I took the plunge and ordered the assortment .
They arrived quickly and if I'm honest they were eaten as quick I adore liquorice
These did not disappoint they are sublime sweet salty minty chilli chocolately you name it they do it . The only thing I can say it needs is a warning on the bags .once opened you will consume pretty quickly . I must thank Patricia for help in how to leave a review
The only problem I have is what to buy again

13 gennaio 2023
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Risposta di My Liquorice

Thank you so much for your kind words.

Valutata 5 stelle su 5

Great liquorice

Received my order today many thanks. Great selection lovely tasting liquorice .the banana monkey's should carry a over delicious warning they are that morish 😀😀

21 dicembre 2022
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Risposta di My Liquorice

Thank you for your kind words. The Banana Monkeys are a huge favourite

Valutata 1 stelle su 5

Terrible customer service

Cancels some of my order without even an apology email, then will ignore you. Terrible customer service, you would expect amazing customer when spending so much money.

21 novembre 2022
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Risposta di My Liquorice

We did unfortunately have to cancel 1 small bag (150g) in your 7 bag (2400+g) order (due to issues with stock delivery) and an e mail regarding the refund is sent out automatically.
I understand that you are not happy about the missing bag and the system E mail.
However when you contacted us regarding it, staff explained and apologised immediately.
In fact all your e mails have been answered, with explanations and apologies. We did not ignore you - we never ignore customers, but it may take a day or two if it is non-urgent and we are busy. I could post the E mails below eg
customer -"I'm really disappointed that you didn't email and just refund. This is terrible customer service. I would of expected an email prior to a refund notification. This is a gift which is now ruined"
my liquorice -"I’m sorry you were disappointed but we do send out an e mail when we refund . Perhaps it went into your SPAM box?
Unfortunately stock is very hard to obtain in the Uk at the moment . Often we have orders which arrive minus items and I appreciate it is annoying .
Sometimes we hold orders if stock is due to arrive imminently. If it doesn’t then arrive, turns up damaged or is out of stock everywhere in the Uk ( due to some manufacturing issue) then there is nothing we can do but refund . We refund promptly and an E mail is generated automatically . We do not substitute as no two items are alike .
Apologies again"

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