Grub Club Pets | B Corp™ Recensioni 

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TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

I absolutely love the idea behind Grub Club! My dog has a chicken allergy, so finding a good alternative protein source is always a priority for us, and insect protein is a brilliant idea. The custo... Leggi di più

Valutata 5 stelle su 5

Reasonable price for a good quality food without all the fillers and additives. I like that there are wet and dry options so I can vary my dogs meals. Easy to adjust the subscription and delivery is f... Leggi di più

Valutata 5 stelle su 5

HAD TERRIBLE PROBLEMS WITH GUT AND SKIN WITH OUR PUPPY FRENCHIE, AFTER 6 MONTHS OF LOOSE POO'S AFTER HER FIRST DINNER OF ALL DAY BUFFET HAD HER FIRST SOLID POO YIPPEE SKIN WAS BETTER TOO BUT HAVE SIN... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

This food has been great for our sensitive boy, his skin is loads better and he no longer smells! The service is great and the subscription makes it very easy to manage. Only thing I've noticed is he... Leggi di più

Dettagli dell'azienda

  1. Negozio di animali

Scritti dall'azienda

Grub Club produce a range of naturally hypoallergenic, insect-protein dog food and treats. All of our products are made in the UK and Ireland, and are great for sensitive dogs. Grub Club's insect dog food is great for dogs with sensitive tummies and food allergies or sensitivities. Insect protein is a highly digestible source of protein, which is great for supporting optimal gut health. Furthermore, as a novel protein, it's naturally hypoallergenic, making it great for dogs with any dietary sensitivities or allergies. Finally, insects also require a fraction of the land and water, and produce significantly less CO2 than traditional sources of meat, so they're also great for the environment! As a certified B Corp we aim to meet high standards of social and environmental performance, accountability, and transparency.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

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4,8

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163 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Trustworthy company, great customer service

My extremely fussy cockapoo wouldn't so much as as lick the food or treats... Apparently she's in the 1% who don't like it but I expected as much. Grub club were true to their word, I got a refund the day after I applied for it no questions asked. Only refunded for the main bag of food but that was more than fair. Great customer service. The friend who recommended them has a dog that loves the food btw

18 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Now that's what I call service..!

Wow! I ordered a new bag of Grub Club for my dog yesterday and it was delivered today, that's what I call service! My dog is a very fussy eater but he really enjoys Grub Club, I actually think he believes its a treat to have it! Very glad I've found it, I have a very healthy dog and I think that's down to good food choice for him. I also like supporting an ethical business. Great job!

21 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Brilliant in every way.

Customer service is excellent and the txt reminders about your next order has been so useful being able to skip or postpone for a week is a brilliant idea.
Can't wait for Ralph our (frenchie) to try the wet food.

13 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

My dog loves his grub club

My dog loves his grub club. I mix it with a touch of warm water. Delivery is quick and lovely that you can pop your empty bag into the recycling 😁

11 gennaio 2025
Non scritta su invito
Valutata 5 stelle su 5

Subscription is so easy to manage- love…

Subscription is so easy to manage- love that I can “skip” an order if needed by replying to the reminder text that gets sent. Customer Service is fantastic & personable. Most importantly- dogs love the food! Waiting patiently for the wet food to come out following the trial!!! Would 200% recommend Grub Club

17 dicembre 2024
Non scritta su invito
Valutata 3 stelle su 5

Great product

Great product, great company, staff so helpful, sadly let down by delivery company. Delivery company informed me delivery date which was later than expected. Grub club quickly reacted to my complaint and sent another order which I paid for, on a next day delivery which sadly turned up 4 days later. I accept that maybe I left my first order a little late as we were gauging our dogs consumption of the great product but feel this great company has been let down by delivery agent. I have just ordered the same product again, but from a third party company using Amazon delivery, and it worked well. At least Grub club gets the sale still.

17 novembre 2024
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Risposta di Grub Club Pets | B Corp™

Hi Michael,

thanks for taking the time to leave us a review. I've just taken a look at the order details and our Customer Care logs and can see that the GC team moved super quickly to resolve the delivery delay. We're sorry about the courier delay and while 98% of our deliveries don't face any delays, on the odd occasion there are delays outside of our control - especially in the week or two leading up to Black Friday/Christmas when there's extra load on couriers.

In terms of our standard delivery timelines, we don't offer a next day service and our standard delivery promise is 2-4 working days, although 98% of orders placed before midday are delivered next working day :) In your case, I can see that your original order was placed on Saturday 16th November and delivered Thursday 21st November, within 4 working days.

I'm glad that you had a great experience ordering our products on Amazon. However, I'd encourage you to order directly as you'll then be able to benefit from our loyalty program and subscription discounts.

Thanks for the review once again and we're obviously disappointed in the 3 stars but given the circumstances, the team did their utmost to ensure your delivery got to you ASAP.

#BugsTasteBest
Team GC

Valutata 5 stelle su 5

Grub club are a brilliant company

Grub club are a brilliant company. Their products are amazing and they're great at listening to customer feedback. My dog is very picky but loves all of their products and the environmental benefit of grub club over competitors products is amazing so it is a no brained that I'll continue to be a lifelong customer. Very easy ordering and delivery and great loyalty benefits. Really interactive with customers online

29 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

I absolutely love grub clubs products

I absolutely love grub clubs products! (And so do my dogs) They’re consistently devouring their food and their breath smells better too. 10/10 will keep buying the kibble and the clean teeth treats.

26 novembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Such a brilliant and innovative product…

Such a brilliant and innovative product which my Cypriot rescue hounds eat with gusto! Took me a while to find the right food for them and, whilst they would eat anything, the ‘end product’ was not good 😌 Now they have firm stools, no wind(!) and their coats are super shiny. I also love that by using All Day Buffet I’m doing my bit, albeit in a small way, to reduce the carbon footprint. Lastly, Hugh & Ale couldn’t be more helpful. If I’ve messed up an order or need one sooner, or later, they sort it out for me immediately - amazing customer service 👍

26 novembre 2024
Non scritta su invito

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