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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I decided to try myfujifilm for printing my son's school photos. The prints are fantastic quality, great colour, perfect detail. They arrived quickly and very well packaged. The pricing is good value... Leggi di più

Valutata 5 stelle su 5

Was looking for somewhere to get some small photos printed from a professional photo shoot to be given as gifts for Christmas. Was happy to pay slightly more than cheaper prints but didn’t want to pay... Leggi di più

Valutata 2 stelle su 5

Two orders out of four went missing - one has been reprinted the other still not. Their orders numbers do not relate to book titles so it becomes very confusing. Shame, their product is actually good.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Use them for photo prints as the quality is still top tier compared to other brands which have seen a decline in paper and image quality. Delivery speed is also excellent and range of print sizes is g... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio di stampa foto

Scritti dall'azienda

myFUJIFILM is the one stop shop for all of your photo printing needs. As our original specialism, photo prints on Fujifilm’s high quality photographic paper are available in a large range of sizes, giving endless possibilities for displaying memories in albums and around the home. Canvases, acrylic glass prints, aluminium prints, posters, panoramic prints, photo collages and Photobooks are also available for creating a work of art for you or a loved one’s home.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

58 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 11% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(58)

28 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Jeg læste nogle meget negative…

Jeg læste nogle meget negative anmeldelser om MyFujifilm, men min oplevelse var helt anderledes – og virkelig positiv.

Jeg bestilte en række billeder, og de blev leveret hurtigt, langt før den angivne deadline. Alle billederne var i flot kvalitet og præcis som forventet – eller bedre! Jeg er meget tilfreds med både servicen og resultatet.

Tak for det hurtige og flotte arbejde – jeg vil helt klart bestille igen og kan varmt anbefale MyFujifilm.

11 maggio 2025
Non scritta su invito
Valutata 2 stelle su 5

Two orders out of four went missing

Two orders out of four went missing - one has been reprinted the other still not. Their orders numbers do not relate to book titles so it becomes very confusing. Shame, their product is actually good. Customer service is lacking. Wish I'd seen their abysmal ratings here before ordering.

10 febbraio 2025
Non scritta su invito
Logo di Myfujifilm

Risposta di Myfujifilm

Hello John, Thank you for your feedback, and we're truly sorry to hear about the issues you experienced with your orders. We completely understand how frustrating it must have been to deal with missing items and confusing order references. We’re pleased to confirm that your case has now been fully resolved, with both items reprinted and dispatched.

Thank you again for your patience, and we are glad to hear you were happy with the quality of the product. If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
MyFUJIFILM

Valutata 1 stelle su 5

Item Not Received - Truly Awful Customer Service

Truly awful customer service, I placed an order more than a month ago and have not received an update and the MyFujiFilm team have since been ignoring proceeding emails regarding this. I spent a host of time on this photo project as a gift and the last email I received indicated that they were not even aware of the order. My money is still with them and I will be looking at contacting trading standards regarding this to attempt to retrieve what I paid.

23 gennaio 2025
Non scritta su invito
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Risposta di Myfujifilm

Hi Tom, we are sorry for the inconvenience caused and the delay in communication regarding your order. We can confirm that a full refund has since been processed. We appreciate your feedback and are working to ensure a smoother experience moving forward.

Kind regards,
MyFUJIFILM

Valutata 1 stelle su 5

Photo project deleted WITHOUT notification and before the 30 day stated timeframe

My project was deleted WITHOUT Notification before the stated 30 day deletion deadline. I spend hours and hours on a special photobook only to discover that after Christmas my project was deleted. I contacted customer service and they can not even recover it. So poor!

10 gennaio 2025
Non scritta su invito
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Risposta di Myfujifilm

Hi, we're sorry to hear about your experience and understand how upsetting it must have been to lose your project, especially after investing time into it. Unfortunately, once a project is deleted after the storage period, it cannot be recovered. That said, we are reviewing our communication process around deletions to avoid future frustration.

Thank you for your feedback, and we truly regret the disappointment caused.

Kind regards,
MyFUJIFILM

Valutata 1 stelle su 5

They sent the wrong stuff and it is…

They sent the wrong stuff and it is just before Christmas. They do not offer any compensation and they want us to send back the wrong stuff before they send us the new, which means we will have to wait even longer. Then they whant us to take pictures of everything to prove their mistake!!!! It is really bad customer service and you do not get any support!!! I do not trust them at all, I will never order from them again, ever!!!! They take no accountability for their mistakes, they let the customer take all the responsibility and consequences!

20 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Beware-After 30 days they delete your stuff!

Spent hours uploading pictures and setting up 2 photobooks and was waiting for someone to send me another image for inclusion before ordering. When I logged back in to do this I discovered they had deleted the photobooks and the images I had uploaded. After using the website contact form twice I finally received a reply stating they delete projects after 30 days! Nowhere did i see this on the website and they didn't even email any kind of a warning. I don't have this issue with other companies offering a similar service so I will not be using them again if they don't resolve this. Appalling level of customer service.

18 novembre 2024
Non scritta su invito
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Risposta di Myfujifilm

Thank you for taking the time to provide valuable feedback and we are sorry to hear your experience with us has been negative. We have taken this on board and are looking into how we can better communicate this with customers moving forward.

Many thanks,

The MyFUJIFILM team

Valutata 1 stelle su 5

Incorrect order and ignoring my emails

Incorrect order and ignoring my emails. No contact number available.

30 luglio 2024
Non scritta su invito
Logo di Myfujifilm

Risposta di Myfujifilm

Dear Guy,

We appreciate you sharing your experience with us and are really sorry to hear that it has been negative.

We apologise for the confusion with your order. Our customer service team have now dispatched the correct product to you.

If there's anything else we can help with, please do reach out to our customer service team for further support: https://my.fujifilm.com/uk/contact-us. We aim to respond to queries within 2 working days.

Many thanks,

MyFujifilm

Valutata 1 stelle su 5

Ordered 21 photos, did not arrive. NO response from company!

I placed an order with myfujifilm.co.uk on 9th January for 21 photos. The photos were special to my mother and she was looking forward to having physical copies of the photos. I received NO e-mail since the date I ordered to tell me if or when my order was being dispatched. I received NO updates at all.

I contacted their customer service department to ask for an update regarding my order. The woman on the phone told me they do not handle these problems and gave me an e-mail instead? I'm not sure what the point of the customer service phone number is if they can't even do some basic item tracking!

I e-mailed MULTIPLE e-mail addresses belonging to myfujifilm.co.uk and I have not received a SINGLE response from them. The service from this site is absolutely awful. Do not be fooled by all the positive reviews. I have since claimed a refund from PayPal.

I will not be returning and will warn others not to either.

9 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Flera riktigt dåliga upplevelser

Har flera riktigt dåliga upplevelser med fujidirekt nu. Gillar vissa format de har, så har återkommit trots att jag haft problem, men nu var det sista gången. Kvaliteten på bilderna går inte att lita på, jag har framförallt haft problem med svartvita bilder och generellt deras funktion autokorrigering, där man inte ens kan granska innan beställning.
Nu senast köpte jag julkort som blev helt oanvändbara då de kom fram dagen innan julafton och alltså hade noll chans att nå fram till släkt och vänner i tid. Gjorde beställning 12 dec, fick bekräftad produktion och att frakt var bokad strax därefter men sedan fastnade de hos Postnord. Deras kundtjänst förstod inte överhuvudtaget utmaningen eller varför jag inte var nöjd... Utan förståelse kommer det inte bli någon bättring.

19 gennaio 2022
Non scritta su invito
Valutata 5 stelle su 5

Very good quality prints, great value & fast

I decided to try myfujifilm for printing my son's school photos. The prints are fantastic quality, great colour, perfect detail. They arrived quickly and very well packaged. The pricing is good value for money. I tried them following a very depressing experience with Snapfish (yellow prints, black blotches in eyes, horrible customer service) and I'm so glad I did. I'll be using Fujifilm going forward!

2 novembre 2021
Non scritta su invito

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