he ordering process was smooth and my order was shipped very quickly. I also contacted them for help with a setup issue, and they responded and resolved it on the same day. Excellent service and very... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The order was processed and sent quickly. My only problem was the tracking with Aftership. Usually I get Australia Post updates telling me when to expect the item but I could only click the link to se... Leggi di più
I ordered a replacement CPAP mask from MyCPAP. Their website made it really easy to double-check sizing guides and ensure I was getting the right model. The ordering process was straightforward, an... Leggi di più
Online ordering was easy, intuitive. Standard shipping yet arrived on third day after order placed at a rural location. Value for money. Products safely packaged. Products as ordered. Already a repeat... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
MyCPAP has been established for over 10 years and is Australias leading supplier of CPAP products. We supply CPAP machines, masks and accessories. We have all the leading brands which include ResMed, Philips Respironics, Fisher and Paykel Healthcare, Transcend and Lowenstein
MyCPAP - The CPAP specialists
Scritti dall'azienda
- We have a great understanding of people with sleep apnea
- We have a great understanding of CPAP machines and masks and have over 10 years experience
Fast and free shipping for orders over $100
Express deliveries available
We guarantee delivery of all items with a money back or replacement guarantee in place. We also offer a 14 day money back guarantee on all products
Informazioni di contatto
Po Box 225, 2065, St leonards, Australia
- 1300272766
- enquiries@mycpap.com.au
- mycpap.com.au
4,8
Eccellente
5K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Very positive experience
Personal, professional, helpful advice.
Prompt service. Delivered as promised.
20 luglio 2026
Delivered in 1 day and works well
Delivered in 1 day and works well. Great upgrade on my AirSense 10.
20 luglio 2026
Good and reliable
I do have a retail store close by but their price was over $220 more with less inclusions, so the value here was great.
I ordered on a Saturday and the package arrived at my home the following Friday.
Not quite up to Amazon standards but acceptable nonetheless.
The communication on progress of my order was clear and ongoing throughout the week.
Definitely a far better experience than a competitor company “CPAP Online” who took weeks to deliver a replacement mask last time I ordered online.
I will purchase from these guys again.
19 luglio 2026
Really fast getting my new machine
19 luglio 2026
Very professional and easy to make our…
Very professional and easy to make our selection.
19 luglio 2026
Purchased from my CPAP previously and…
Purchased from my CPAP previously and have never had a problem. Highly recommended.
16 luglio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Not affordable
I wrote and asked by email [as it is not not on their website] if they had access to myTAP PAP nasal pillow masks, which I have used and found comfortable for my sleep apnoea. I had an email saying yes, the cost was $375. The USA sites have them around $70-75, but many require a [US] prescription [which is obviously impossible if one lives in Australia] or do not ship to Australia.
I rang up their telephone line as I thought we must not be talking about the same product. The lady who picked up the line [1300 27 27 66] said yes that was the product and the cost.
$375 seems more than excessive; it seems extortionate.
Simply not affordable - which they claim is a hallmark of their business.
I told the lady thank you.
Update - I went to CPAP.com ordered 3 of the masks no problem, with shipping total cost is $US 305 = $ A 436 today. If I had bought from this company [mycpap.com.au] 3x $ A 375 = $ A 1125 ie nearly 3 times as much. I stand by my original experience with this company; I would give a 0 rating if possible for their claimed affordability.
23 luglio 2026
Non scritta su invito
Risposta di MyCPAP
Hi There
I am sure you are aware that there are many products which are cheaper in USA than they are in Australia. This relates to all the CPAP products we sell. We are not adding a lot to the price it is purely because the cost prices we have in Australia are a lot higher than the prices in the USA. Even if you did the exchange of 1: 2 for US to Australia dollars and the cost price with freight charges is much higher than you believe. If you can find this at a cheaper price in Australia, I would be surprised
Thanks for updating your review but I believe this is harsh. No business can survive by selling a product below the cost price in Australia. I am glad you received what you needed at a value price, but we could not be able to match that price. That is pure economics. With other products which we source from CPAP suppliers in Australia we are very competitive on pricing. This is just the reality of commerce on a global scale
There was a sale on and It helped me…
There was a sale on and It helped me purchase the package...
Helpful service and accommodating service
6 luglio 2026
Ordering was easy
Ordering was easy, syraightforward. Delivery is really quick, even a day early than expected.
13 luglio 2026
Easy to order and fast delivery
Easy to order and fast delivery. Great service all round.
14 luglio 2026
Easy to order after phone enquiry
Easy to order after phone enquiry
Arrived very quickly
Excellent product and easy to use
Recommend highly
13 luglio 2026
Telephonist firstly unclear about…
Telephonist firstly unclear about whether the new model of toner would work with my printer, but we got there, and happy to find it was cheaper. Delivered promptly and with forecasts.
2 luglio 2026
Risposta di MyCPAP
Hi Martin. I believe you may be confused by the companies because your review relates to printers which we don't sell.
Professional
Polite, helpful & professional service. Fast postage, top quality product. My purchase include a return and replacement (due to my fault at order) I am very appreciative at return policy & your understanding of my error. New product is perfect.
Thank you again! Highly recommend!
22 giugno 2026
Excellent support post sale.
12 luglio 2026
CPAP made easy
Could not get more easier and clearer than this! Select the product, pay, receive the product, pretty straight forward. I am repurchasing a newer model of my old CPAP machine so I didn't need much advice, however over the phone customer service is prompt, informative and very professional. 100% satisfied!
1 luglio 2026
Prompt delivery.
30 giugno 2026
Was easy to order came fast in the…
Was easy to order came fast in the mail.\n Everything was in tip top shape.
15 giugno 2026
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