**⚠️ EXTREMELY DISAPPOINTING EXPERIENCE…
**⚠️ EXTREMELY DISAPPOINTING EXPERIENCE – AVOID THIS COMPANY ⚠️**
I purchased a brand-new trimmer from this company and later returned it. They claimed it had been used and refused to refund my money.
What concerns me most is what happened after they returned the trimmer to me.
Before sending it back, the company emailed me photos of the trimmer. Those photos clearly showed a blade with a small rust mark on the right corner. However, when I received the trimmer back, the blade was different from the one shown in their own photos. After charging the trimmer, I also discovered that it no longer worked, even though it was working before I returned it.
I repeatedly asked customer service to explain why the blade was different and why the trimmer had become non-working. Instead of answering these questions, they simply insisted it was the same trimmer and refused to provide any explanation for the differences I pointed out.
As a repeat customer, I expected honesty, professionalism, and good customer service. Instead, I was left with a non-working trimmer, no refund, and unanswered questions.
**BUYERS BEWARE!** If you purchase from this company, make sure you take detailed photos and videos before returning any item. Based on my experience, I have completely lost trust in this company and cannot recommend them.