I had ordered merchandise and there was a mixup with the correct delivery address. My order had been shipped to someone else. After contacting M.A.C. about this, I had the pleasure of working with Ev... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I had ordered merchandise and there was a mixup with the correct delivery address. My order had been shipped to someone else. After contacting M.A.C. about this, I had the pleasure of working with Ev... Leggi di più
L'azienda ha risposto
I cannot stress how absolutely abysmal this company is. Ordered bottled water, week later chased and said they couldn’t deliver to my address, so asked for refund, they don’t respond to WhatsApp or em... Leggi di più
I was a little nervous about ordering from overseas to the U.S. but I couldn’t find anything comparable domestically. I was able to track the shipment, communication by e-mail was responsive, and ship... Leggi di più
L'azienda ha risposto
My products arrived quickly, I was regularly updated on delivery. I gave my brother 2 of the bottles of pepper sauce, he was delighted! Unfortunately one bottle was broken but that's not the sellers... Leggi di più
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Come questa azienda usa Trustpilot
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They do not deserve one star.
Should be minus 20.
Misleading website.
Wrong product sent.
Trying for 3 weeks to get a refund.
Customer service dosent know the managers number so can’t transfer mr to him.Can hardly speak English and waiting over 3 weeks for him to approve the refund.
DO NOT TOUCH THEM WITH A BARGPOLE
Speedy service to receive product, good quality and very efficient in keeping contact regarding ordering/delivery and product
4 weeks now and no traces of my order.
Now I feel I have been scammed
I have a small catering business and ordered some oyster mushrooms 5 days in advance of the date required. Also paid for delivery within 1-3 business days but the items have not arrived!
I received a DPD tracking number but when checking it on the site, it says that they are still waiting for the package from the store.
I emailed customer service who said that there are delays due to the holiday season (I’m assuming Easter even though that had already passed). Anyways 10 days in and still no delivery, I’ve asked for a refund and haven’t had a response since. Extremely disappointed and will not be using this site again
Its been over a week and i still have not received my order!! Despite it saying fast delivery on their website, clearly that was a lie!!!!
Order said delivery within 3 days. After the 1st week I received a dispatch email and then 2 weeks later I just received a refund with no explanation why.
got my order completley wrong sent me red potatoes
insted of jersey potatoes. I E mailed you and phoned you to no avail so you see you are not even worth 1 star
I order ot two times a cake and both time all cake smashed and they didn't semd me my money back or new cake I show them smashed cake
I chose to get a item form you for my wife's birthday and chose to pay extra so it came within two working days so it would come in plenty of time. After 5 working days I emailed you and you and you replied stating that the item is stuck with UPS and do not worry and that you would sort this out and get back to me. Another 2 working days later (and now past my wife's birthday) I'd still not received my item and you'd not got back to me. I tried ringing you (no answer), I tried on line chat (just said an email had been sent), I tied emailing again but no answer. It's now two weeks and I'm about to go to my credit card company when I receive an email from stating that the item is not in stock and I would receive a full refund. I gave you 2 stars instead of 1 because i did get the refund. But you really need to sort your customer services out, that was very stressful and the wife was very disappointed
There was bad communication about a delayed order. I never found out what happened to it. And the order still hasn’t arrived.
Order the package on a Wednesday and it said 2 business days delivery so I should have get it on Friday not the following Friday after 9 days. And also the package was meant to be delivered frozen and came in complete defrost. Probably never order again from this website
Terrible absolutely terrible, I have not received or got an update on this order since conformation. I cannot get a hold of the seller by phone email or what’s app it’s a total scam I will never use them again and I advise no one to use them as they just take your money
I did not ever receive my order and have not been refunded. The company is nonresponsive to my emails.
I placed an order on 6 Feb 2023, received a tracking number on 8 Feb but UPS status is still waiting for the parcel from sender, and until now I have yet to receive my order. I emailed them twice for an update, and requesting that they refund my order if the item is unavailable. My order was £88, and I have been extremely patient so far but I think I have waited long enough. Please refund my order #4161.
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