Great customer service experience. They were a little slow to ship, but when I asked for an update I received a prompt explanation and a partial credit back for the delay. They seem to be trying their... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I ordered on 4/1/2026. Updated review. I was contacted by Michael at Mxwraps. He went into details about each product with me. He explained the reason for the delay in shipping. I look forward to... Leggi di più
L'azienda ha risposto
After speaking with my other associates and business partners in the e-bike world. I have decided that I cannot recommend MXWraps for purchases. They charge a 25% restocking fee on return... Leggi di più
L'azienda ha risposto
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mou... Leggi di più
L'azienda ha risposto
4,3
Eccellente
29 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
He helped me out with a order and…
He helped me out with a order and shipped me a new one pretty satt
8 febbraio 2026
Non scritta su invito
Shipping took some time but after some…
Shipping took some time but after some back and forth with customer service my package arrived promptly! If you are willing to wait a bit longer the deals they offer are pretty great!
9 febbraio 2026
Non scritta su invito
Risposta di Mxwraps
Glad we could help! Shipping time is only getting faster and faster, over 80% of all products are now in transit same week of ordering.
Time consuming, but resolved!!
Edit: Redeemed after throwing up this reveiw! It was a chore getting someone to respond via text, but they got us squared away after an apparent bad batch around Christmas time. The rear tire is mounted backwards, more of an asthetics issue than anything, but they have agreed to issue a $75 refund for the cause. Time consuming ordeal, 4 out of 5 stars.
3 febbraio 2026
Non scritta su invito
Risposta di Mxwraps
Thank you for the honest review — we appreciate you taking the time to update it.
We apologize for the delay in communication and the initial inconvenience. Situations like the holiday batch you mentioned are exactly where we’ve been tightening our processes to prevent repeat issues.
We’re glad we were able to get everything resolved, issue the partial refund, and make it right. Feedback like this helps us identify friction points and improve both response times and order accuracy moving forward.
If you need anything else, we’re here to help.
Lack of communication
2.11.26 Update - I did finally receive a response from the company and have since received my items. They were very apologetic about my experience and the lack of communication which I appreciated. The items are exactly as described when I ordered them.
Original review:
I placed an order back on Jan. 10th for 3 items and finally got tracking numbers Jan. 28th. Finally received one item today, but still show that the other two items, the more expensive items, haven't been received for shipping by the seller. I've reached out several times and can't seem to get any sort of response. This company was recommended to us by another person who used them so not sure what the issue is with our orders taking so long. A month seems like a long time to wait for an item to ship and reading other reviews, I'm getting concerned that we'll never receive the order or a refund. I'm giving 2 stars only because we've received one item, although month longs wait, and I know someone else who used them and had a good experience.
1 febbraio 2026
Non scritta su invito
Risposta di Mxwraps
Thank you for taking the time to share both your initial experience and the update — we appreciate the transparency.
We sincerely apologize for the delay and the lack of communication you experienced early on. That gap is not reflective of how we aim to operate, and we’ve since made adjustments to improve response times and ensure customers are kept informed throughout the fulfillment process.
We’re glad we were able to connect with you, resolve the situation, and that the items you received met expectations. Your feedback helps us identify where breakdowns occur so we can continue tightening both our communication and fulfillment systems.
If you need anything further, we’re here to help and ensure everything continues to run smoothly on your end.
Shipping was fast and i received my…
Shipping was fast and i received my titanium bolts fast
6 gennaio 2026
Non scritta su invito
Risposta di Mxwraps
Good to hear!
BEST BREAKS ON THE MARKET
The surron LBX moto breaks were really good and I was stopping on a dime. Would definitely recommend my order got fulfilled in literally one day.
12 gennaio 2026
Non scritta su invito
Risposta di Mxwraps
Glad to help!
Mxwraps
I ordered 800 dollar rims from mxwraps they didn’t show up but in the end they gave me a refund on them and they where really good about the situation and where happy to help
22 ottobre 2025
Non scritta su invito
Risposta di Mxwraps
Thank you for sharing your experience — we appreciate it.
We understand how frustrating situations like that can be, especially on a higher-value order. Our priority is always to resolve issues quickly and make sure our customers are taken care of, so we’re glad we were able to get that handled and issue the refund.
If you decide to order with us again, we’ll make sure the process is smooth from start to finish.
Shipped relatively fast
Shipped relatively fast, product was awesome.
8 dicembre 2025
Non scritta su invito
Risposta di Mxwraps
Thank you!
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