I ordered a product that was not as…
I ordered a product that was not as advertised. What I received differed significantly from the description and pictures on the company’s website. When I contacted customer service, their only proposed solution was a full return for a refund — no acknowledgment of the misrepresentation, and no willingness to offer a fair partial refund to reflect the difference in value.
Expecting customers to accept a “discount” on future purchases is unreasonable when the first purchase itself was misleading. It is not “blackmail” to ask for compensation; it is a basic consumer right to receive what was promised or to be refunded appropriately.
This experience shows a lack of accountability and fairness. I would advise others to be cautious before purchasing from this company.
Risposta di Muyuga
Dear Theo,
We are sorry to hear that your experience did not meet your expectations. Allow us to clarify a few important points regarding your order:
• The item you purchased is an antique. As stated in the product description, each piece is unique and may present slight variations compared to the photographs shown. In this case, the differences were minimal and did not affect the authenticity or value of the product.
• Even so, we offered you several solutions: an exchange for another piece, a free return, and a full refund. We also proposed other alternatives in an effort to compensate you fairly.
• You then informed us that you would not publish this review if we paid you for a product that was not returned. In line with our policies, and to ensure fairness and transparency for all our customers, we could not accept such a request.
We remain committed to acting with honesty, fairness, and transparency, and to resolving any issues in a way that respects both our customers and the integrity of our store policies.
