After many months of delay and investigation by Royal Mail's Parcel Force the package have now been delivered back to me which is a clear indication that company's refund policy which they say is cust... Leggi di più
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Yes it’s Mrs Hughes again. Order MW643 This is my third review as Munawear have ignored my many emails asking when they will refund me for the items I’ve sent back to them following their retur... Leggi di più
I have written a previous review about my experience with munawear back in 2025. Even gone as far as reporting my problems with trust pilot customer service. And yet the company is still trading... Leggi di più
Terrible quality clothing nothing like the images on their website, trying to get a refund is extremely hard! They will over 15% cash refund or 45% store credit what a joke! Takes about 3 weeks for it... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Quality You Can Feel Each piece is created with thoughtful details and timeless style that fits effortlessly into your day. From soft fabrics to clean silhouettes, we focus on essentials that help you feel confident and comfortable every time you get dressed.
Informazioni di contatto
London, Regno Unito
- info@munawear.com
- munawear.com
1,5
Pessimo
52 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 69% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Extremely disappointed and angry with…
Extremely disappointed and angry with this company, over five weeks ago I paid £50 for trekking poles, they ‘lost’ my first order, tracking didn’t update, two weeks ago I emailed them and explained I need the poles for a holiday coming up so I needed my money back but they said no and just send a new set of poles assuring me they would arrive quickly, they never arrived either! This website is a massive scam.
update, it’s been over a month and I have reached out to to support team three times for my money back, the tracking hasn’t updated and instead of being giving a refund I’m just being told to wait. I’ll be raising this with my bank
13 ottobre 2025
Non scritta su invito
Risposta di Munawear
Hi, we’re truly sorry to hear about your experience and how it affected your holiday. That’s not the experience we want for any of our customers. Losing an order and having delays like this is completely unacceptable, and we understand how frustrating it must be. Please reach out to our support team with your order details so we can investigate this immediately and make sure you receive a proper resolution. Your feedback is very important to us, and we’ll do everything we can to make this right.
30-DAY RETURN POLICY IS A LIE!
30-DAY RETURN POLICY IS A LIE!
I ordered a dirndl- it didn't fit. I tried to return it with the very frustrating (likely AI) email service. They give so many excuses for why they can't refund me- 'it's bad for the environment to do returns, so take this 30% in-store discount or 15% direct refund'. They are thieves.
9 ottobre 2025
Non scritta su invito
Risposta di Munawear
Hi, we’re very sorry to hear about your experience and completely understand your frustration. That’s not the kind of impression we want to leave. Our team should always provide clear and fair options when handling returns, and we’re sorry if this wasn’t the case for you. Please reach out to our support team with your order number so we can personally review your situation and make sure it’s resolved properly.
REFUNDS
DO NO USE if you are expecting a FULL REFUND if an item doesn't fit as they won't give you one, I did read the refund policy and no where does it say you will only get a partial store credit or partial cash refund, nowhere near what I've paid, steer clear
3 ottobre 2025
Non scritta su invito
Risposta di Munawear
Hi, thank you for your feedback. We’re truly sorry to hear about your experience and understand how disappointing that must feel. Our goal is always to be clear and fair with our refund policy, and we’ll make sure it’s better explained. Please contact our support team with your order details so we can review your case and find the best possible solution for you.
This site is truly a scam don’t what…
This site is truly a scam don’t what ever you do take the chance of buying anything from them
In response to your reply
I ordered a 5XL coat I waited 3weeks when I rang to see where my item was as I had not received it they couldn’t give me an answer they reordered the item it took another2 weeks to finally take delivery to then find out that there sizing is wrong as the 5XL was to small I was at this point completely fed up and was going to send the item back but the process of returning was just another load of hassle so it’s in a cupboard still in its original packaging taking up space and survives as a reminder to always do more research before trusting an online company
7 ottobre 2025
Non scritta su invito
Risposta di Munawear
Hi, we’re really sorry to hear you had a bad experience. This definitely doesn’t sound right and we’d like to look into it immediately. Please contact our support team with your order details so we can verify what happened and resolve it for you. We take feedback like this seriously and want to make sure every customer gets exactly what they ordered.
Scam site. It’s really Temu goods
Ordered trainers paid express delivery and they took over a month. They were £40 each, turned up different to what’s on the website. They were actually £6 shoes from Temu. This site is a scam site. They are asking me to return them to some Moldovan charity or have a discount. STAY AWAY FROM THIS SITE
27 settembre 2025
Non scritta su invito
Risposta di Munawear
Hi, thank you for taking the time to leave your review. We’re really sorry to hear about your experience and we completely understand your frustration. This is not the standard we aim for and we’d like to make things right.
Please reach out to our support team at info@munawear.com with your order details so we can investigate this properly and arrange a fair resolution for you. We value your feedback and will use it to ensure situations like this do not happen again.
Jumpsuit Return
I bought an item from this company going by the measure they gave in the website but the item ended up being too big. I tried to return they gave me the run around telling me to send the item from UK to Moldova Ukraine Salvation Army. This is a new item if you would like to send items somewhere else you can do it yourselves but not relying on customer to paid that. Basically they don’t want to give you refunds- STAY CLEAR FROM THIS COMPANY THEY ARE A CON
22 settembre 2025
Non scritta su invito
Risposta di Munawear
Hi Alex, thank you for sharing your experience. We are sorry to hear that the size did not meet your expectations and that you were unhappy with the return instructions provided. We understand how frustrating that must have felt.
We would like to clarify that our refund and return policy is clearly outlined on our website, and our team follows these guidelines when processing requests. We can confirm that your case was handled according to this policy. If you believe there has been a misunderstanding or if you would like us to review your order again, please contact us at info@munawear.com.
We appreciate your feedback and will continue working to improve our communication and service.
Issued replacement, never sent
The shoes arrived, and before 30 days were up, one of them had already worn through with normal use. I notified them and they said they'd resend them which at first was excellent. However they did not, and are now ignoring any further contact from me. It's a shame because they were meant to be durable :/
4 giugno 2025
Non scritta su invito
Risposta di Munawear
Hi Busy Bee, thank you for sharing your experience. We’re very sorry to hear that your replacement didn’t arrive as expected and that you’ve had trouble reaching us. That’s not the level of service we aim to provide.
Unfortunately, we can’t locate your order details from this review alone. Could you please contact us directly at info@munawear.com with your order number so we can resolve this quickly for you? We’d love the chance to make this right.
My item did arrive but wrong size
My item did arrive but wrong size. Impossible to get a refund or replacement. Don’t buy fron this site
23 agosto 2025
Non scritta su invito
Risposta di Munawear
Hi Nick, thank you for taking the time to leave a review. We’re sorry to hear about your disappointment with your order. Our team has already been in direct contact with you regarding your request, and we’ve shared the outcome via email.
If you have any further questions or would like to discuss this again, please feel free to reply to our support team at info@munawear.com. We’re always happy to review concerns directly with our customers.
I believe this website to be a scam
I believe this website to be a scam, I ordered clothes for work at £54.99 and paid £3.99 for priority packing and tracking. 2 weeks later and I still haven’t recieved any items or had any tracking updates. After a week I emailed them and they said it’s definitely coming and now two weeks in, I have emailed again to be told don’t worry it’s coming but there’s an issue with the courier but never told me anything and again no updates on the tracking. After further looking I found the same clothes on Aliexpress for £40 cheaper. Also they say they are American based but I have seen that they also have addresses in Netherlands and Hongkong. Had to get my bank to retrieve the money due to them not giving me it. Stay clear.
21 agosto 2025
Non scritta su invito
Risposta di Munawear
Hi Steff, thank you for your feedback. We’re very sorry your order was delayed and that this caused frustration. We completely understand how disappointing that must have been.
We can confirm that your order has since been fully refunded, and we hope this provides closure on the matter. While courier delays can sometimes happen outside of our control, we’re reviewing this case internally to improve communication and ensure a smoother experience going forward.
If you have any further questions, please don’t hesitate to reach out to us at info@munawear.com.
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