MyProjectorLamps Recensioni 259

Where do I start I normally read the reviews even the bad ones but I still like to give them ago. God I wished I didn't. I placed my order 2nd September payment went through, stated bulb would be delivered by 12th September even though their website states it will be shipped in 3 days. Didn't hear anything messaged twice no reply then 11th Sept, I get a message saying bulb is out of stock. What were they doing for 2 weeks. Told that I would have to wait upto 2 more weeks for delivery. I then emailed asking for a refund where they immediately replied and said that's fine 3 to 5 days for a refund. I've learnt to take on board negative reviews they are there for a reason. Awful service and communication. Stay Clear.!

Great price. I have used this company a few times and although it is based in Holland, i still get my products quickly.

Lamp was delivered on time and expertly packed. The lamp has now been installed and the picture quality is stunning. An all round excellent experience

Really quick delivery. Great quality image with this lamp, much better than our last one. Will buy this one again.

We had a faulty lamp and Angelo arranged for it to be returned and replaced really efficiently at no cost to us.

Detailed information on web site means you can order with confidence. Kept informed of order and delivery progress. Prompt delivery - arrived as promised.
Easy fitting with instructions and works great.

We received a faulty batch of projector lamps. Customer Service could not have been more helpful in arranging collection of the lamps that were faulty and providing a replacement batch. Their service was swift, courteous, helpful and friendly. Thank you.

Very rapid delivery and fuss-free service. Would be happy to use again.

Best company to deal with. I made a mistake in ordering and they handled it perfectly and arranged for correct lamp and credit for the wrong one. Wouldn’t go past them. BK

Always good service,
Excellent product and price,
Have used them before and always prompt delivery and packaging is done very good.

I ordered a bulb for my Epson EH-TW6700W projector, type ELPLP85, and received a China-made equivalent. I was unable to fit the new bulb in my projector, despite having done this change-over 8 times in my previous 4 Epson projectors. I took the projector and new bulb to my local home cinema shop and they confirmed the Chinese bulb body had some very small, but very significant, differences to the genuine Epson bulb body. The two small pegs below the bulb's front are larger on the copy than on the Epson original, so this explains why it didn't fit. The shop assistant widened the peg holes in the bulb fitting bay to let the bigger pegs fit home and allow the projector to work. You should notify the Chinese manufacturer of this fault. The bulb has worked since the slight alteration was made, about 10 days ago.

excellent communication and express service.

Projector Bulb was well priced. Arrived when it was meant to and was well packaged.
Very happy with the service.

The pictures on the screen were getting dimmer, it was time to replace the lamp, what a vast improvement, very well packaged and fast delivery.

When my old lamp started to flicker slightly I knew I needed a new lamp quickly as I had a presentation the following week. I looked at several sites and chose MPL for reviews and price. The lamp unit arrived the day before the presentation and fitted with no problems. Would certainly use them again.

I didn't receive the bulb I ordered in time for a wedding in Scotland. It wasn’t delivered to the venue until after the event and by then I had returned to London. I was not informed of the late delivery date until after it was dispatched. When I tried to cancel or have it redirected I believe I was threatened with a £100 fine (though MPL later said this was a misunderstanding). To be fair, as soon as they saw this review, MPL picked up the lamp from Scotland and delivered it to London. So that was a good result.
Lessons to be learned by MPL and customers: 1) MPL should make clear the delivery time BEFORE PURCHASE is completed, not after it is dispatched; 2) customers should double check or phone if it is unclear when the item will arrive (they state immediate delivery and have a UK address but ship from the Netherlands) Fortunately, the bulb was only needed for backup and the existing one didn't fail and the company responded quickly to my review (my advice - always complain if service isn't good enough it's good for the company and improves service.

My order was shipped by UPS 1400km in the wrong direction and therefore was delayed by 3 days and did not arrive within the 4-5 business day estimate. I received regular updates from UPS including one confirming that my order had been shipped to Sweden, so it's amazing that MPL aren't able to see this. I'm happy to share that detail but rather than engage with me, they would rather remove this review.

The website MPL customer service both confirmed a 4-5 day delivery and despite the response below, this was missed (it arrived 6 days from order). (does not state from pick up). In addition, I needed to twice become available for delivery due to the rescheduled date (2nd date was 3 days later after UPS confirmed that it had been sent to Sweden).

Clearly this is UPS' issue but MPL have not acted well since, with no apology, no support in engaging UPS and now no recognition that it even happened (see below). Since then, MPL have continued to solicit for 5* trustpilot reviews for cash off future purchases and have tried to remove this review on the basis of verification despite being able to respond to the detailed timeline. Clearly they will do anything to try and remove genuine poor experience rather than do anything about it.

I won't use this website again.

Thanks also for confirming my postal city on a public website - clearly no need for you to do that.

So easy to locate required part, quality OEM part supplied, quick, free delivery, highly recommended!

Excellent service: product, price, packaging and delivery time. Definitely recommended.

Having only ordered lamps twice from this company I can say they ship products tracked very quickly, and you know when it's arrives on your shore and then to your door. I have no hesitation in recommending this company. Sure you can buy the same product cheaper elsewhere but how many weeks would you have to wait ? I lamp has given my JVC projector a new lease of life with its brighter image quality!