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Scopri cosa dicono le persone

Valutata 4 stelle su 5

Fab service- promptly posted, excellent communication from the company. It’s only lost a star because the connection wasn’t great- that said I wouldn’t say it’s a fault of the company - more of the mo... Leggi di più

Valutata 5 stelle su 5

Great Service! I needed to order a specific service provider. The team acknowledged this, sent it on time, and refunded the deposit in a timely fashion. I will be using superb service again if yo... Leggi di più

Valutata 5 stelle su 5

I couldn’t recommend more. Absolute life saver when we moved house and didn’t have internet for 2.5 weeks due to delays with Outreach engineers. Works perfectly and managed to stream tv, have work cal... Leggi di più

Valutata 5 stelle su 5

I ordered from Moving Internet because we moved house. I couldn't get the internet company to reconnect me for nearly a month which was so annoying, but Moving Internet saved the day it's really easy... Leggi di più

Dettagli dell'azienda

  1. Internet provider

Scritti dall'azienda

Provides temporary internet access router to access the internet while waiting for your broadband installation, for your holiday home or small business. No installation required, just plug to power source and connect to the router through wifi to start accessing the internet.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

647 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Kafkesque nightmare dealing with this lot

Total nightmare to deal with. Didn't send confirmation mail - yes I checked my spam! Kept asking me to look at my spam folder despite me repeating that I had not received mail.

7 giugno 2024
Non scritta su invito
Logo di Moving internet

Risposta di Moving internet

Hello Gunveerm,
Thank you for the feedback.

This has been looked into.

I can see you had contacted the customer service team through 2 different methods ( through our online contact form, then 1 minute later you sent a separate email directly to our customer service email address) and our customers service team had to reply both methods used in contacting us . This meant you were having communications with the customer service team through 2 different email/support threads.

I can see from one of the communication thread that
- you answered some security questions,
- and the hire confirmation email was scheduled on the system to be resent to you,
- you then sent your request as a reply to the hire confirmation email.
- The customer service team were able to then provide you with the requested support

We normally require clients with an existing order to reply their hire confirmation email for any support/request regarding their hire. This is done for security reasons


Kind Regards
Moving Internet

Valutata 5 stelle su 5

Brilliant

Brilliant! Arrived quickly, worked perfectly and got us out of a tricky situation with no WiFi. Signal was great and the refund was processed promptly after I returned the box.
Will definitely use again.
Highly recommend!

27 maggio 2024
Valutata 1 stelle su 5

Awful customer service

Avoid completely.
Very unimpressed with these people. Purchased temporary internet, it was running at 2mbps, I complained and they agreed to send out another. However, I was told I had to send the other router back via the post office there and then (I was told this at 4pm giving me just one hour - no consideration for what I might be doing). And told no refund for the 2mbps speed as I was clearly getting some wifi, even though it literally couldn't be any slower. Really awful customer service.

4 giugno 2024
Non scritta su invito
Logo di Moving internet

Risposta di Moving internet

Hello Lee,

Thank you for providing us with your feedback, and apologies for any inconvenience experienced.

This has been looked into. I can see your hire was for 11
days and you contacted the customer service team on the evening of the 3rd day regarding experiencing slow speeds.

The customer service representative requested your
details so as to check the location, which you sent. The customer service team checked the coverage and network status of your location, and I can see you were sent a screenshot from the data provider's system showing their systems haven’t reported any network problems at that location and there is network coverage. I can also see that the customer service representative had recommended sending a replacement device running on a different network, but you had turned down the offer. Also, it shows that the customer service representative informed you that since you could not post it that day, it could be posted back the following day.


Kind Regards
Moving internet

Valutata 5 stelle su 5

Would 1 million percent recommend and re use

Can’t fault them as a company. Lifesaver for part time internet, very reactive customer service team. Sometimes had low speeds but doesn’t take away anything from my view on them as it only affecting downloading something once in the 10 days I used the service

Would 1 million percent recommend and use again if need be. Brilliant company

28 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Got us connected when we were let down…

Got us connected when we were let down by our ISP during our house move. As we work from home this was critical and the equipment arrived the next morning following the news we wouldn't have internet connectivity for over a week.

23 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Life Savers

I have used the moving internet twice now and for both times it was for about 1 week. No drop in bandwidth, fast internet for videos and online meetings for two people. I cannot comment on how it would perform for multiple people and devices but the average speed was 35Mb.

1 maggio 2024
Non scritta su invito
Valutata 3 stelle su 5

Good service but limited solution

The service and delivery of the router was good but the router had inconsistent functionality and at times poor signal. It was an expensive and rather limited solution while we waited for our broadband installation.

3 maggio 2024
Logo di Moving internet

Risposta di Moving internet

Hello Michael,
Thank you for your feedback. We sincerely apologise for any
inconvenience experienced.

This has been investigated. Unfortunately, we were not made
aware of the speed challenges being experienced during your hire period. The only request we received during your hire period was the request to extend your hire period and the change of start date.

There are several external factors that can impact speed.
When our customer service is contacted during the hire period regarding any challenges being faced, our customer service team will immediately investigate the issue to identify its cause and determine if it can be resolved remotely. Alternatively, had there been a data provider in the area with better speed, we could have organized a substitute device.

We apologise for any inconvenience this may have caused.


Kind Regards
Moving Internet

Valutata 5 stelle su 5

Excellent Product, Price and Service

Needed a short term internet option after moving house, this was perfect. Decent speed, allowed me to work from home and watch HD TV, good price, quick delivery and prompt return of the deposit. Great idea and well executed.

3 maggio 2024
Valutata 5 stelle su 5

Brilliant service

Brilliant service.
The connection was strong and perfectly served our purpose.
The customer service support was excellent, I had some exceptional circumstances and they understood and catered to that.
Thank you Dorothy for the assistance

23 aprile 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent temporary WiFi solution

Brilliant service the router provided full WiFi coverage all around my house and worked better than a normal supplier I was able to run gaming, tv streaming, iPads and PC all at the same time with no issues. Very easy service to deal with would recommend to anyone very fast delivery and instant return of my deposit all in all very professional company. Thank you

17 aprile 2024
Valutata 2 stelle su 5

First couple days the reception was…

First couple days the reception was acceptable but from day 3 to 9 appalling, hence the reason sending router back couple days earlier.

10 aprile 2024
Non scritta su invito
Logo di Moving internet

Risposta di Moving internet

Hello Sunil,

Thank you for providing us with your feedback. We sincerely apologise for any inconvenience experienced.

This has been looked into, I can see that your hire was for 10 days and the free tracking return label code shows that you returned it on the 9th day. Unfortunately, the customer service team had not been contacted about any speed-related issues during your hire. In situations where there is a local/regional telecom mast issue affecting the local area where a device is being used, our standard procedure involves cross-checking coverage from other data providers we work with. If an alternative network is available and is not experiencing technical issues, we promptly arrange for a replacement device running on the alternative data network to be dispatched to the client.

We apologise for any inconvenience experienced.

Kind regards,
Moving Internet

Valutata 5 stelle su 5

Good, efficient, no fuss

They swiftly delivered a router which worked well, providing good and reliable broadband, during my house move. Fulfilled a vital need, easy to order, no fuss—generally they made it easy and uncomplicated. Would recommend. +

2 aprile 2024
Non scritta su invito

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